John Bernard | Page 14

Both John and Jim were very helpful and responsive. Jim took a lot of time helping me test drive three cars (Priuses). John was helpful every step of the way and was very knowledgeable about Priuses. I wou took a lot of time helping me test drive three cars (Priuses). John was helpful every step of the way and was very knowledgeable about Priuses. I would be happy to work with these salesmen again. My experience this time also reflected my last two experiences (8 years ago,and 8 years before that) buying cars at Acton Toyota. It's one of the few places where I as a customer really do feel important and well treated. Thanks! Linda Stein More

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We decided to purchase from Acton Toyota largely on the excellent relationship established with John Bernard. He was personable, professional and very comfortable to deal with. He quickly found answers excellent relationship established with John Bernard. He was personable, professional and very comfortable to deal with. He quickly found answers to our questions and helped us choose the right Prius...at a time when the news about Prius wasn't entirely positive. We love our Prius, as well as the service department at Acton Toyota (most especially the great cafeteria). Keep up the good work! More

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I had an issue regarding Michelm tires which came with my new auto. With the help of John Bernard and Randy Irwin my issue was resloved to my complete satisfaction.I was introduced to Randy and arranged t new auto. With the help of John Bernard and Randy Irwin my issue was resloved to my complete satisfaction.I was introduced to Randy and arranged to call to set up an appointment. I called several days later and met with Randy at the appointed time. Within a short period of time my issue was resloved and I was on my way. Thanks to John and Randy for your help. More

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The sales experience was the best I have ever had with a dealership. Having purchase over 10 cars this was the first time that I did not feel I was in a adversarial position with the sales person (John Ber dealership. Having purchase over 10 cars this was the first time that I did not feel I was in a adversarial position with the sales person (John Bernard). John was pleasant, listened to my requirements and make recommendations that actually lowered the cost of the purchase, and set a tone by using the straight invoice cost as the basis for the price. With this approach I was willing to proceed forward and not try to further negotiate on price. (I went to three other local Toyota dealerships looking for the same car with the same options and only once did I even quote that I could reference and feel confident that the price reflected what I requested.) Furthermore, I did not feel pressured to make a decision after my first visit. More

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John was INCREDIBLY accomodating...i needed a new car for one of my kids "that day" and he jumped through hoops to make it happen. The next day, believe it or not (long divorce story) i needed *another* car one of my kids "that day" and he jumped through hoops to make it happen. The next day, believe it or not (long divorce story) i needed *another* car for a second kid and again he made it happen. Incredible service and attention and I will say an incredible value at the same time. Very impressed. Impressive dealership...huge lot with every imaginable car right there. More

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I have no complaints about Acton Toyota of Littleton. Wellington and John are fantastic. Everyone there was helpful and they made my new car purchase as painless as possible. Even when the hubcap fell o Wellington and John are fantastic. Everyone there was helpful and they made my new car purchase as painless as possible. Even when the hubcap fell off of my brand new car on my way home and I angrily called John to complain/vent frustration, they were kind and understanding (and got me a new hubcap right away!). I brought my car in for its first servicing (oil change) and the service department was just as nice and accommodating as the sales team. I even got a free lunch while I waited for the car. I would recommend Acton Toyota of Littleton to anyone looking for a new Toyota. More

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My Husband was very impressed with John as he was very nice indeed with all the answers to our questions. I was very impressed with how he showed us all the things about the car . He took his time and di nice indeed with all the answers to our questions. I was very impressed with how he showed us all the things about the car . He took his time and did not rush us through anything at all, I sure would go back to him for anything I wanted to know in the furture about my car. More

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Great price, no hassle. This was my second vehicle from them. Gave me very good price for my old vehicle. Would recommend to anyone who is buying. Service is no appointment for oil changes, they just ma them. Gave me very good price for my old vehicle. Would recommend to anyone who is buying. Service is no appointment for oil changes, they just make it easy. I would not deal with any other Toyota dealerships after dealing with them More

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My wife and I came across John and Acton Toyota when exploring some options for replacing our 10 year old Honda minivan. John took the time to understand what we were looking for in both a vehicle and exploring some options for replacing our 10 year old Honda minivan. John took the time to understand what we were looking for in both a vehicle and options; he was immediately able to offer us some Siennas that were a great fit. John made the process easy and didn't pressure us at all. When it came time to close, he put the best pricing right on the table and didn't play games. We've leased a new Sienna and are thrilled with the car, the dealer, John and the entire sales process! John is a really good guy and we'd definitely buy from him again. More

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There are not enough words to describe the exceptional service I received when I showed up to buy a new car. I was referred to John Bernard by my mechanic who told me John would take care of me and he ce service I received when I showed up to buy a new car. I was referred to John Bernard by my mechanic who told me John would take care of me and he certainly did that. I have not purchased a car since I bought my RAV4 in 1997. I was amazed at how fast the whole transaction took, especially since I showed up without an appointment and John was working with two other customers as well. I got the exact Corolla I wanted at a terrific price and was surprised to be offered so much for my Toyota as a trade in. The Business Manager was also very nice and no one ever pressured me to buy anything additional. It didn't end there. The next day a friend asked if she could buy my car for her son. When I called the dealership the paperwork had already been completed but John and the business manager re-did the paperwork so I could make it happen. I was thrilled that they were so accomodating so I could help out a friend. Two days later I called and asked if I could pick up my new car earlier in the day to avoid having the pay for an additional day for my rental car and again they worked their magic to help me out. I was also introduced to various other employees which I thought was a nice touch. All in all I could not be happier with my car or my enjoyable experience there from beginning to end. John Bernard certainly excels at customer service and is definitly an asset to your organization. Since I have a big mouth and lots of friemds and family you can bet I am telling everyone I know about Acton Toyota and hope to steer others to your door. More

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