John Bernard | Page 14

Please understand, I do not like shopping for cars. I Please understand, I do not like shopping for cars. I particularly do not like "in-your face" salesmen. I went into the Acton Toyota dealership sev Please understand, I do not like shopping for cars. I particularly do not like "in-your face" salesmen. I went into the Acton Toyota dealership several months ago. I was directed, by chance, to John Bernard. I would not even give him my full name. I did not want someone hounding me. I asked him for information on a Prius. I have only been interested in a Prius. We have been in and out of wars in the Middle East for 15 years. It is obvious oil is an issue. I'd like to use less of it. Prius seems like the only reasonable choice. John explained it was third generation hybrid model. Excellent! I am an engineer. I would never buy a first-generation model car. John is soft-spoken and easy to deal with. He is not pushy. He laid out how the car works, what its features are and how much it cost. He did not overload me with propaganda. (thank you) I gave him my full name upon leaving. A couple months later, I came in for a test drive. Again, John was unassuming and not pushy. The car does the talking. (good job Toyota). He was changed his schedule to adjust to mine. (thanks) My husband finally had time for a test drive. He met up with John Bernard and enjoyed the ride. Surely, we had been discussing the car for a while. We bought a Prius the next day from John. It was rather painless....except for writing a very large check. The experience was positive. Thanks for not being "in-my-face." Also, Jack Lloyd was a pleasant person. He too was not pushy. He explained warranty options. He was easy to deal with as well. Sincerely, Virginia Lamere More

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I have a wonderful experience with Acton Toyota and would highly recommend them to anyone. John Bernard, my sales rep, was extremely helpful. He went through various price configurations to come up with on highly recommend them to anyone. John Bernard, my sales rep, was extremely helpful. He went through various price configurations to come up with one I was comfortable with, got me into the car to test drive, took care of all the paperwork, registration, etc and explained it all, explained everything in the car to me, signed me up for my first service apptmt and generally was just a pleasure to deal with. I have bought 6 cars new from various dealerships and this was the BEST experience I have ever had. They were always straightforward and upfront with me, and didn't try any of the sleazy tactics I have experienced with some dealerships. John also followed up with me to see how I liked the car instead of ignoring me once the sale was made. More

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The sales person is very professional and nice. The service is excellent. I originally did plan to buy the car. It was because of the service as well as the ongoing promotion which attracted me. The service is excellent. I originally did plan to buy the car. It was because of the service as well as the ongoing promotion which attracted me. The sales person drove the car to my home and gave very detail explanation about the car functions. More

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John was very helpful and patient. We took all three models for a test run and came back with the Prius. The purchase process is seamless, efficient and the entire dealership is well thought out and ex models for a test run and came back with the Prius. The purchase process is seamless, efficient and the entire dealership is well thought out and extremely customer oriented. I feel confident that this is the best car purchase I have made at the best dealership in the area. More

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Both John and Jim were very helpful and responsive. Jim took a lot of time helping me test drive three cars (Priuses). John was helpful every step of the way and was very knowledgeable about Priuses. I wou took a lot of time helping me test drive three cars (Priuses). John was helpful every step of the way and was very knowledgeable about Priuses. I would be happy to work with these salesmen again. My experience this time also reflected my last two experiences (8 years ago,and 8 years before that) buying cars at Acton Toyota. It's one of the few places where I as a customer really do feel important and well treated. Thanks! Linda Stein More

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We decided to purchase from Acton Toyota largely on the excellent relationship established with John Bernard. He was personable, professional and very comfortable to deal with. He quickly found answers excellent relationship established with John Bernard. He was personable, professional and very comfortable to deal with. He quickly found answers to our questions and helped us choose the right Prius...at a time when the news about Prius wasn't entirely positive. We love our Prius, as well as the service department at Acton Toyota (most especially the great cafeteria). Keep up the good work! More

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I had an issue regarding Michelm tires which came with my new auto. With the help of John Bernard and Randy Irwin my issue was resloved to my complete satisfaction.I was introduced to Randy and arranged t new auto. With the help of John Bernard and Randy Irwin my issue was resloved to my complete satisfaction.I was introduced to Randy and arranged to call to set up an appointment. I called several days later and met with Randy at the appointed time. Within a short period of time my issue was resloved and I was on my way. Thanks to John and Randy for your help. More

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The sales experience was the best I have ever had with a dealership. Having purchase over 10 cars this was the first time that I did not feel I was in a adversarial position with the sales person (John Ber dealership. Having purchase over 10 cars this was the first time that I did not feel I was in a adversarial position with the sales person (John Bernard). John was pleasant, listened to my requirements and make recommendations that actually lowered the cost of the purchase, and set a tone by using the straight invoice cost as the basis for the price. With this approach I was willing to proceed forward and not try to further negotiate on price. (I went to three other local Toyota dealerships looking for the same car with the same options and only once did I even quote that I could reference and feel confident that the price reflected what I requested.) Furthermore, I did not feel pressured to make a decision after my first visit. More

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John was INCREDIBLY accomodating...i needed a new car for one of my kids "that day" and he jumped through hoops to make it happen. The next day, believe it or not (long divorce story) i needed *another* car one of my kids "that day" and he jumped through hoops to make it happen. The next day, believe it or not (long divorce story) i needed *another* car for a second kid and again he made it happen. Incredible service and attention and I will say an incredible value at the same time. Very impressed. Impressive dealership...huge lot with every imaginable car right there. More

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My Husband was very impressed with John as he was very nice indeed with all the answers to our questions. I was very impressed with how he showed us all the things about the car . He took his time and di nice indeed with all the answers to our questions. I was very impressed with how he showed us all the things about the car . He took his time and did not rush us through anything at all, I sure would go back to him for anything I wanted to know in the furture about my car. More

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