John Caruso | Page 31

5 Star Customer Service I bought a car within the last 30 days from BMW of Westlake. My salesman was John Caruso. He provided excellent customer service and made the proces I bought a car within the last 30 days from BMW of Westlake. My salesman was John Caruso. He provided excellent customer service and made the process a very pleasurable experience. The finance guy named Mike (not sure of his last name) provided excellent customer service as well. More

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"Buying a New Car is a Breeze at this Dealership!" We had superior service when we purchased our new X3. Every detail from purchase through pick-up was professional, informative and timely. John Carus We had superior service when we purchased our new X3. Every detail from purchase through pick-up was professional, informative and timely. John Caruso helped us with selecting a new X3 and the online build a car feature. He was key in helping us determine which features were really necessary and needed in the car for our lifestyles. John has sold several cars to us and we will keep going back to him because of his knowledge about the vehicles and the excellent service he provides to us. Mike Niedzwiecki was helpful in the purchase process and had all of our paperwork ready to go, so the signing process was quick. He suggested Xzilon Green. We are extremely happy with the results using this product. Jim Strunk as always was helpful in servicing the new X3 when the Xzilon Green was applied. He is always timely and puts the customer first when any of our cars need service. Overall, we couldn't be happier with this new car and the service that we have received for years from the Ganley BMW group and now BMW of Westlake. More

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Brandon Outstanding experience at Westlake BMW. Very friendly service and sales staff. Walked me through the entire car buying experience explaining every d Outstanding experience at Westlake BMW. Very friendly service and sales staff. Walked me through the entire car buying experience explaining every detail. I highly recommend them to anyone looking for a BMW More

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Great Client Experience This is the 4th BMW have bought from this dealership and I keep coming back because of the customer service and the how easy the car buying experience This is the 4th BMW have bought from this dealership and I keep coming back because of the customer service and the how easy the car buying experience is. John Caruso has worked with me since buying my first BMW and he is one of the main reasons I keep coming back. The follow up from John when there are any problems I have is excellent. There is always a quick response to my questions. More

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M4 Delivery Once again, Ganley hits it out of the park. This is the 4th BMW that I have purchased from Ganley and my experience was phenomenal. Once again, Ganley hits it out of the park. This is the 4th BMW that I have purchased from Ganley and my experience was phenomenal. More

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Superior service and quality aside from the great product this dealership has met my highest standards for service and quality. No one wants to wonder what's happening with their aside from the great product this dealership has met my highest standards for service and quality. No one wants to wonder what's happening with their vehicle and nothing was left to question when I had to get service. Work was done efficiently and with no issues after. All work was covered under the warranty too. More

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Excellence I purchased a 2014 328i xDrive in January 2015 and was very pleased with the experience. John Caruso was very professional and helpful. There were n I purchased a 2014 328i xDrive in January 2015 and was very pleased with the experience. John Caruso was very professional and helpful. There were no high pressure sales tactics used like you find at so many other dealerships. More

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Fourth BMW from Ganley-CGB Recently returned for my fourth BMW from Ganley. The first from their new showroom In Westlake. This is the second time I've dealt with John Caruso wh Recently returned for my fourth BMW from Ganley. The first from their new showroom In Westlake. This is the second time I've dealt with John Caruso who remains the ultimate professional and a pleasure to work with. Strongly recommend that anyone in the market for a new BMW visit Ganley and ask for John. More

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Russ1515 My experience with Ganley BMW was very rewarding. John Caruso was excellent to work with and is very knowledgeable about the BMW products. The car I w My experience with Ganley BMW was very rewarding. John Caruso was excellent to work with and is very knowledgeable about the BMW products. The car I wanted (with many options and color combinations had to be ordered from the factory. John and his manager saved me money by advising that there were a few 2014 order slots available before the 2015's were to be built. Since I was leasing and the 2015's were not changing much I ordered the 2014. Robert Strecker was very helpfull since I made some option changes on John's day off. Bob and I worked through email to get everything straightened out. Thanks John and Bob. More

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Fair & Professional The folks at Ganley BMW were extremely helpful and provided a no-nonsense car buying experience. John Caruso was the consummate expert & professional The folks at Ganley BMW were extremely helpful and provided a no-nonsense car buying experience. John Caruso was the consummate expert & professional who listened to what I was looking for and delivered a fair deal. Enjoyed meeting others including Robert, Frank and Mike in Finance. More

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