John Caruso | Page 30

Fantastic Experience ! I have to say this has been the best car buying experience I have ever had. Frank and John took such great care of us . They were both very profess I have to say this has been the best car buying experience I have ever had. Frank and John took such great care of us . They were both very professional and accomdating . I can see myself having a long relationship with BMW of Westlake More

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Service Personel are great! Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. More

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Great Experience I purchased my first BMW for my wife yesterday and dealt with John Caruso. Although it was a busy Monday at BMW, John was able to find time in his hec I purchased my first BMW for my wife yesterday and dealt with John Caruso. Although it was a busy Monday at BMW, John was able to find time in his hectic schedule to explain the BMW experience; test drive a car;and make a purchase all in a matter of a few hours. I drove off the lot with my wife's new car and all paperwork was handled with no issues. John did a great job explaining all the benefits of owning a BMW and their BMW Genius was fantastic. We've owned many luxury cars but this by far is a solid car and BMW of Westlake is a fantastic facility with great inventory and a high energy staff. Give John a call if in the market for a fantastic car! More

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Easy transition from one lease to another! John Caruso was a very good salesman. He assured us that a defect on the car, found prior to taking ownership of the vehicle, would be taken care of i John Caruso was a very good salesman. He assured us that a defect on the car, found prior to taking ownership of the vehicle, would be taken care of in a timely fashion, without any cost to us. I was very grateful for not being subjected to a lengthy discussion taking care of the issue. He communicated well throughout the process. More

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Great dealership! The staff at BMW of Westlake were overly helpful and knowledgable. They made my car buying experience enjoyable and I'll be excited to do business wit The staff at BMW of Westlake were overly helpful and knowledgable. They made my car buying experience enjoyable and I'll be excited to do business with them again! Thanks for everything!! More

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Upgrade They upgraded us from a 2013 BMW to a 2015 BMW for a great price! awesome service and everyone is super friendly and helpful.. Could not have asked fo They upgraded us from a 2013 BMW to a 2015 BMW for a great price! awesome service and everyone is super friendly and helpful.. Could not have asked for a better experience More

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X3 lease John Caruso worked with me on my lease of an X3 and trade-in of a 328. Great service. I recommend John and Westlake BMW if you're considering a BMW. John Caruso worked with me on my lease of an X3 and trade-in of a 328. Great service. I recommend John and Westlake BMW if you're considering a BMW. More

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Terrific Dealership This is the 8th BMW we have leased or bought and the 4th from BMW of Westlake. John was my advisor for this latest 535 and did a terrific job in helpi This is the 8th BMW we have leased or bought and the 4th from BMW of Westlake. John was my advisor for this latest 535 and did a terrific job in helping me to choose between the different 5 series available. Mike also did a great job in dealing with the financial terms and agreements. I highly recommend both the dealership and these two gentlemen. More

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Great Customer Service John Caruso at BMW of Westlake was very helpful. He took me on a thorough test drive, at first driving himself to show all the amazing safety features John Caruso at BMW of Westlake was very helpful. He took me on a thorough test drive, at first driving himself to show all the amazing safety features and performance of the car, then allowing me to take over. He was able to find the perfect car for me within my price range. John has great knowledge, understanding and enthusiasm for all the BMW products and it shows! Once all the papers were signed, John spent about 45 minutes showing me how to use all the bells and whistles and getting my phone set up on Bluetooth. By the time I was on my way home, I was comfortable with all the new features. BMW of Westlake followed through with all their promises and some. This was by far the best test driving and car buying experience I have ever had. Thank you John & BMW of Westlake for making me a VERY HAPPY CUSTOMER! I will be referring all my friends and family to your facility! More

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Best Test Driving Experience John Caruso at BMW Westlake was very helpful. Before letting me test drive the car, John drove the car while I sat in the passenger seat to show me h John Caruso at BMW Westlake was very helpful. Before letting me test drive the car, John drove the car while I sat in the passenger seat to show me how the car performed. We went to an open parking lot and performed several quick and/or sudden maneuvers to show off the car's handling and performance. Based on what John showed me while he was driving the car, I was already sold on the car without driving it myself. This was the first time that I had test-driven a car where the sales rep said before you drive it let me show you what it can do. I though it was odd at first, but after experiencing how much of it a difference it made by the time he let me drive it, I really appreciated and could tell what an enthusiast he was of BMW's product. I felt that John and the rest of the BMW Westlake team were very aggressive in their pricing and finding the lowest APR that was out there. This is my first BMW, but my 6th car overall and was the best test driving and buying experience that I have had. More

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