John Cate | Page 6

Amazing Customer Service I was having an issue with my car key and Ralph was able to connect me with John in service. Ralph was empathetic to my situation being that I was vis I was having an issue with my car key and Ralph was able to connect me with John in service. Ralph was empathetic to my situation being that I was visiting from out of town and needed to get back. John put my information in and I was in the lobby working while I waited. Within no time I was being called that my key had been reprogrammed and I was ready to go. The amount of care and effort that Casey gave to make sure I was at ease and that I should not have the same issue was comforting. John was kind of enough to let me know he would be stepping out but that I was in good hands. This dealer has a solid team and makes the customer feel taken care of. I would definitely recommend them to anyone. More

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Friendly fast service Although I had an issue with the sensors on my brand new car, the staff at this dealership worked diligently to fix the issue and were very friendly. Although I had an issue with the sensors on my brand new car, the staff at this dealership worked diligently to fix the issue and were very friendly. I would recommend this Lexus dealership to anyone looking for a car who wants a dealer to cater to their needs. Thank you for going above and beyond! More

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Great service!!! Thanks to John Cate for making it so easy to get car serviced. He is very kind & easy to talk too. Thanks for a great experience. Service department i Thanks to John Cate for making it so easy to get car serviced. He is very kind & easy to talk too. Thanks for a great experience. Service department is awesome! More

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Repair a tire and my 15,000 mile maintance check-up I love Chattanooga Lexus!!! John the service manager was great to work with, as well as Cory. They always take such good care of me. There is NO b I love Chattanooga Lexus!!! John the service manager was great to work with, as well as Cory. They always take such good care of me. There is NO better car experience than Lexus of Chattanooga!!!! More

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Always great service Always fast and courteous service . Even though it is pricey, I prefer to bring my car to the dealership because of the great service department Always fast and courteous service . Even though it is pricey, I prefer to bring my car to the dealership because of the great service department More

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Excellent Been working with John for over 6 years always follows through with all issues. Best service department we have ever dealt with. John is outstanding, Been working with John for over 6 years always follows through with all issues. Best service department we have ever dealt with. John is outstanding, Lexus IS lucky to have him as their representative. More

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Excellent Service Department My RX350 had its 20k service with no problems, no surprises and it was ready to go when expected. The service team is professional and courteous. My RX350 had its 20k service with no problems, no surprises and it was ready to go when expected. The service team is professional and courteous. More

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Amazing experience We purchased a GX 460 at Lexus of Chattanooga. Ralph Paty took care of us. It was so refreshing to have someone who truly cares about you and wantin We purchased a GX 460 at Lexus of Chattanooga. Ralph Paty took care of us. It was so refreshing to have someone who truly cares about you and wanting to make sure that you have the right car for your needs. I can truly say he went above and beyond to guarantee a great car buying experience. I highly recommend Ralph Paty at Lexus of Chattanooga. More

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The best new car purchase ever. Ralph was the most informed sales we have ever had the pleasure of dealing with. Considered all of our needs and wants. Once again Thanks Ralph Ralph was the most informed sales we have ever had the pleasure of dealing with. Considered all of our needs and wants. Once again Thanks Ralph More

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The brakes work great! The loaner came in handy I came in to see what was making a noise in my steering or suspension. They diagnosed it as a strut bearing problem that wasn't serious. They looked o I came in to see what was making a noise in my steering or suspension. They diagnosed it as a strut bearing problem that wasn't serious. They looked over my car and told me I needed to have my brakes flushed. So I got that done More

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