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Start your review of Andrea Mashburn.
Andrea Mashburn
Andrea Mashburn at Lexus of Chattanooga
Refer Me
5.0

Andrea Mashburn

Lexus Service Advisor 423-499-9095

Lexus of Chattanooga

5800 Lee Hwy
Chattanooga, TN 37421

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28 Reviews of Andrea Mashburn

February 24, 2021

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"We just picked up our fourth Lexus and are very excited..."

- Dr. O

We just picked up our fourth Lexus and are very excited about our first hybrid. So far, everything is great, and we are well pleased with our choice. Ralph Paty was terrific in getting us a great deal and was very professional and amazing. We can't thank him enough. Also, Aaron was wonderful in explaining all the new features. Thanks, also, to the rest of the staff that made our experience easy and pleasant. We look forward to many more years of driving a Lexus!!

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Yes

Other Employees Tagged: Ralph Paty, Aaron Schreiner , Leigh Ann

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Feb 26, 2021

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer. It’s so lovely to hear that Ralph and Aaron helped to make your experience such a positive one. Enjoy your new Lexus!

February 24, 2021

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"I was in yesterday for my forty five thousand service..."

- donandpeggyl

I was in yesterday for my forty five thousand service appointment. I am pleased to say that I have never had a bad experience with this dealership. Service counselor is Aundrea Mashburn. Aundrea is always prompt, kind, and always has the customer best interest.

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Yes

Other Employees Tagged: Fred Fortson

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Feb 26, 2021

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

February 10, 2021

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"Andrea is the most friendly and efficient service tech we..."

- lewcope

Andrea is the most friendly and efficient service tech we have dealt with in quite some time. She is always prepared for service writing on our 2018 Lexus when we arrive from our home in Rome, Georgia.

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Feb 17, 2021

Lexus of Chattanooga responded

We couldn’t be happier that Andrea provided you with a great service experience. She is a real asset, and we are lucky to have her on the Lexus of Chattanooga team. Please come back to visit anytime!

January 20, 2021

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"Lexus customer service is awesome and Andrea Mashburn is..."

- smahalahurd

Lexus customer service is awesome and Andrea Mashburn is the best service advisor! I specifically request her when scheduling my service appointments. I hope the GM values her as much as her customers do!

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Jan 22, 2021

Lexus of Chattanooga responded

We are pleased that Andrea has always made your visits ones to remember. We certainly love her too!

December 30, 2020

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"Had a wonderful experience with my first service at Lexus..."

- Candim20

Had a wonderful experience with my first service at Lexus and with Andrea. I feel she went above and beyond and service was very quick even with recalls. Thanks again! Candace

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Jan 05, 2021

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

December 30, 2020

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"Excellent service. Easy to schedule, quick in and out,..."

- Tim Richardson

Excellent service. Easy to schedule, quick in and out, and friendly, professional crew. Good updates on progress and what was done. Car washed and looks great.

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Yes

Other Employees Tagged: John Cate

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Jan 05, 2021

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

November 17, 2020

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"Andrea is awesome. Glad to service my car here.no..."

- roopeen

Andrea is awesome. Glad to service my car here.no complaint.will come back here they are great & good costemer service. Thank you guys take care of my car.

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Nov 18, 2020

Lexus of Chattanooga responded

We are pleased to hear that your experience was exceptional. We appreciate your trust and kind words about our Service Team. We look forward to continuing to assist you with all of your needs!

October 27, 2020

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"Lexus and Ralph Paty have always gone out of their way to..."

- Putt

Lexus and Ralph Paty have always gone out of their way to help anyway they can. This the second car I have bought from Ralph and I would recommend you ask for him.

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Yes

Other Employees Tagged: Ralph Paty

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Oct 28, 2020

Lexus of Chattanooga responded

We are so happy to hear that you experienced amazing with Ralph and the rest of our team! We greatly appreciate you taking the time to leave us an exceptional review. Enjoy your new Lexus, and welcome to our family!

October 22, 2020

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"Great service from Andrea and the Team. Friendly and..."

- bhenry

Great service from Andrea and the Team. Friendly and knowledgeable. Fixed my issue very quickly. The Service Tech guy rode with me to determine the issue I was having and he diagnosed the problem within minutes.

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Oct 22, 2020

Lexus of Chattanooga responded

Thank you for leaving us feedback on your most recent visit. Andrea will be pleased to hear your kind words. We look forward to continuing to assist you with your vehicle needs.

September 28, 2020

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"I have been coming here 15 years for service. The best!..."

- bkmb4

I have been coming here 15 years for service. The best! Easy to work with and dependable. Everyone is friendly and wants to make sure I am being helped. I would probably come here even if I didn't own a Lexus! Thank you!

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Yes
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Oct 06, 2020

Lexus of Chattanooga responded

We appreciate your loyalty to Our Team and your trust in our Service Department. Thank you for your feedback and five stars! We look forward to assisting you for the next 15 years!

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