John Cate

I have great positive experiences consistently with Lexus of Chattanooga when servicing my 2008 350 RX Lexus. Service Advisor John Cate is very professional, knowledgeable, always pleasant, polite, helpful, willing to make sure his clients are completely satisfied with car service and repairs. Past service advisors have been top notch as well. Enjoyed meeting Jennifer Welchel recently when returning loaner, then car payment and retrieval after all car service/additional repairs completed. Lexus Brand is worth the quality investment, a luxury division of Toyota; Toyota and Lexus Automobiles are well known for their excellent reputation, quality, reliability, durability, longevity, safety features, beautifully designed, well engineered cars. Thank you! I am a very satisfied happy Lexus customer and local Chattanooga resident.

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Excellent service. Easy to schedule, quick in and out, and friendly, professional crew. Good updates on progress and what was done. Car washed and looks great.

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Have been servicing my vehicles here almost 15years. They are the best! John Cate is very knowledgeable and always keeps me up to date with vehicles services.

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Service is best I have ever experienced. John Cate is an excellent service manager and an asset to Lexus. He is helpful, courteous and knowledgeable.5 Stars.

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Hes always there for me. He takes care of the job a 110%. He's a problem fixer. Very Knowledgeable about the product. Keeps me coming back.

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John did a great job getting me in and out fast during my service. I definitely will be back to Lexus for all my service needs.

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John Cate in the service department is always able to quickly respond to any issues that come up with my vehicle. I had a concern and he was able to personally have it evaluated within hours.

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Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicle and it was done quicker than I expected. She mentioned that the technician that worked on my vehicle shared my name Matt, and did an EXCEPTIONAL job fixing my vehicle quickly, cleanly and correctly. I will certainly be bringing all of my vehicles in for service at Lexus of Chattanooga.

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World class service. Marc was helpful friendship and very nice to work with. He was responsive and followed up as promised. Will do business with him every time I’m looking for a car! Thank Marc love the car

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John has outstanding customer service skills. He is very knowledgeable and kind to our family. We service 4 family vehicles here and are extremely pleased. Lexus is blessed to have him on their team. Sincerely, Jeff Alger

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