John Cate
Lexus Service Advisor 423-499-9095
Lexus of Chattanooga
2135 Chapman Rd
Chattanooga, TN 37421
58 Reviews
Write a Review58 Reviews of John Cate
April 25, 2024
Excellent service. Great attention to quality and detail! The body shop could have turned over my vehicle, but was not satisfied with the work and reworked a portion o Great attention to quality and detail! The body shop could have turned over my vehicle, but was not satisfied with the work and reworked a portion of the repairs. It looks brand new! More
March 22, 2024
John Cate has been our service rep for over 12 years and he has always been absolutely great. He is always helpful and recommends the best action to resolve our issue. We have had a 2005 and 2012 Lexus and he has always been absolutely great. He is always helpful and recommends the best action to resolve our issue. We have had a 2005 and 2012 Lexus and they both have been great vehicles. We visited the new location today and we were disappointed. We had absolutely no privacy when speaking with John. It was noisy and we could hear what others were saying and they could hear what we were saying. The service reps need privacy when speaking with customers. More
December 13, 2023
Cody Skipper is the most caring with how he handles my concerns about the service of my Lexus. He prompted returning his calls and explains you what’s going on with your car. He updates you in a timely fa concerns about the service of my Lexus. He prompted returning his calls and explains you what’s going on with your car. He updates you in a timely fashion. More
Other Employees Tagged: Cody Skipper
November 25, 2023
The dealership is bright, very clean and inviting. The staff was friendly and professional. Very impressive. The staff was friendly and professional. Very impressive. More
Other Employees Tagged: Ralph Paty, Aaron Schreiner, Justin Hendrick
November 15, 2023
Fred did a great job helping us with our new car. He was very helpful and knowledgeable. He answered all of our questions and made the process easy. We would highly recommend Fred. He was very helpful and knowledgeable. He answered all of our questions and made the process easy. We would highly recommend Fred. More
Other Employees Tagged: Fred Fortson, Larry Holder
November 11, 2023
My wife & I just purchased our 5th Lexus from this dealer. Our salesman Ralph Paty was excellent from our first contact till the sale was completed! NO pressure at all instead he took a lot of time dealer. Our salesman Ralph Paty was excellent from our first contact till the sale was completed! NO pressure at all instead he took a lot of time going over all the features & the VALUE of the car not just the price. His follow up the next day & a couple of other occasions was really nice making sure we were completely satisfied with our purchase. This is not a normal sales experience!! Ralph, Ed Emerson, Josiah made it a seamless experience!! John Cate in their service department ALWAYS provides us with a great experience & trouble free service!!! QUALITY, VALUE, & EXCEPTIONAL SERVICE make purchasing a car here an enjoyable experience!!! More
Other Employees Tagged: Ralph Paty, Ed Emerson, Robbie Bales, Jackson Antinore , Josiah in Finance
February 17, 2023
I had the pleasure of working with John Cate at Lexus of Chattanooga and I couldn't be more satisfied. He was knowledgeable, professional, and courteous throughout the entire process of having my vehicle re Chattanooga and I couldn't be more satisfied. He was knowledgeable, professional, and courteous throughout the entire process of having my vehicle repaired. He answered all my questions and made sure that I was completely satisfied with the outcome. I highly recommend John and the service team at Lexus of Chattanooga. More
August 07, 2022
Marc abs Lexus of Chattanooga is amazing ! They helped me come back after I left again… I wouldn’t buy a Lexus from any other dealer They helped me come back after I left again… I wouldn’t buy a Lexus from any other dealer More
Other Employees Tagged: Ed Emerson, Andrea Mashburn, Robbie Bales, Aaron Schreiner, Marc Bales , Leigh Ann Morgan
May 31, 2022
Ralph Paty was excellent and provided the best experience we could’ve hoped for in a vehicle purchase. we could’ve hoped for in a vehicle purchase. More
Other Employees Tagged: Ralph Paty , Leigh Ann Morgan
May 28, 2022
I have always had a great experience at Lexus of Chattanooga while servicing my ES 350. When it came to needing a new car, Ralph Paty took VERY good care of us! We didn't find the car we wanted righ Chattanooga while servicing my ES 350. When it came to needing a new car, Ralph Paty took VERY good care of us! We didn't find the car we wanted right off, but Ralph kept looking and found the one we wanted! He kept us informed all the while and made buying a car very pleasant! The personal touches and care that Ralph put into our purchase experience made it all worth it! We will always head to Lexus of Chattanooga and Ralph Paty when we are in the market for another car! More
Other Employees Tagged: Ralph Paty , Leigh Ann Morgan