John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
314 Reviews
4.8

314 Reviews

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314 Reviews of John Chapman

June 18, 2025

Dealership Rating
Employee Rating

John was very professional, followed up when needed and followed through with his promises. Found the vehical I wanted and was knowledgeable! Thank you More

by HANSENK
Sales Price Transparency
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Recommend Dealer
Yes
Jun 19, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Jun 19, 2025

HANSENK responded

John has maintained contact, after the sale! Which is above what most sales people I have dealt with in the past with other Dealerships! Very satisfied with John and sales management!

June 13, 2025

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Two words formally describe Desmond Norvell and the staff at Ken Ganley Ford in Norton, Ohio. The words are simple and easy to remember. Ready... Here we go... THE BEST! From the moment you walk in the front More

by topstorad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2025

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2025

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The team was pleasant and responsive. It was a great experience. I will shop there again. More

by bzwigart
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe

Jun 07, 2025

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 02, 2025

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Didn't waste my time. That's important to me. I specified what I could do, and they worked it out. Great service. More

by alexjohnsonrodger
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Joe Peticca

Jun 02, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

June 02, 2025

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Dez is the best salesman I have ever dealt with. With John backing him up, we leave feeling we did the best we could. My wife and I don’t even think of going somewhere else. More

by Larry Boville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

May 25, 2025

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Sean was very knowledgeable and helpful and quick to respond to any questions I had. They helped get my payment to where I needed it to be to keep me in budget. Great dealership. More

by Jordanreiss89
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Sean Pangburn

May 25, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 23, 2025

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Great dealership with a good selection at fair pricing. Great customer service purchased a used f150 with 3600 miles on it. More

by dawnprokop6
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sam Adrian

May 23, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

May 03, 2025

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Sam and Desmond thank you for the purchase of my New Ford F-150… You guys made the purchase fast and easy…. Thank you More

by ckuss66
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Recommend Dealer
Yes
May 03, 2025

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that we were able to assist you and that you had such a positive experience.

April 19, 2025

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Desmond was very nice and helpful. He was very funny 2nd time having him as a salesman and both times was great experiences. Will always ask for Desmond when we come here. More

by Brendakm64
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Apr 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 17, 2025

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Thank you Ganley Ford for a wonderful experience! !! Desmond and Sam are great salesman... Desmond set up our phones and Sam went over the new vehicle... Sam has the nicest eyes, just like a cat!!!! More

by jean
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas, Sam Adrian , Sean Pangburn

Apr 17, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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