Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
4.9
330 Reviews
4.9

330 Reviews

Write a Review

330 Reviews of John Chapman

March 09, 2026

Dealership Rating
Employee Rating

My experience buying my new 2025 Ford Bronco Sport was outstanding! I would highly recommend Franco. Great communication and moves quickly! I will tell my family and friends to go see him too! More

by Alanhaudenschild
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Tom Yerace, Kevin Kneebusch, Matt Palffy

Report | Print
Mar 11, 2026

Ken Ganley Ford Norton responded

Alan, thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new 2025 Ford Bronco! Thank you for choosing Ken Ganley Ford Norton.

Mar 09, 2026

Alanhaudenschild responded

Thanks

March 03, 2026

Dealership Rating
Employee Rating

We purchased our new Ford Ranger Lariat from Franco. Excellent communication, always there when we called or when we needed him! and highly recommend Franco and the dealership! More

by Jjohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Tom Yerace, Matt Palffy

Report | Print
Mar 03, 2026

Ken Ganley Ford Norton responded

Thank you for purchasing your new Ford Ranger Lariat from Franco D. We’re pleased his communication and availability made the process smooth. We appreciate your recommendation and look forward to assisting you again.

January 24, 2026

Dealership Rating
Employee Rating

Ashley did a fantastic job taking care of my camaro! She made sure I was satisfied with everything before I left the service department! I tell everybody I know to go to Ken Ganley Ford in Norton whethe More

by Doog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas, Scott Spath, Kevin Kneebusch, Matt Palffy, Ashley Neely, Gavin Barnes, Jack Leonhard, David Duggan

Report | Print
Jan 24, 2026

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

December 22, 2025

Dealership Rating
Employee Rating

Franco Casalinova has been on the ball and worked with us to find the vehicle we wanted. More

by Themartyjohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Tom Yerace, Kevin Kneebusch, Matt Palffy

Report | Print
Dec 22, 2025

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

December 08, 2025

Dealership Rating
Employee Rating

Franco helped me order my new 2025 Ford F15 and it just came in! Thank you so much for all your hard work! More

by mkoenig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Tom Yerace, Kevin Kneebusch, Matt Palffy

Report | Print
Dec 09, 2025

Ken Ganley Ford Norton responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Norton!

Dec 10, 2025

Ken Ganley Ford Norton responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford Norton. If you have any further questions, please don't hesitate to reach out!

December 07, 2025

Dealership Rating
Employee Rating

John Massalini was great to work with. He explained the truck well. He made the process of buying a new truck easy. Great guy and would use again. More

by www.tminges
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Massolini

Report | Print
Dec 07, 2025

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Please let us know if we can be of any more assistance.

December 01, 2025

Dealership Rating
Employee Rating

Sam, John, and Kevin, and Craig worked in unison to get the deal done. Very helpful, understanding, and knowledgeable! More

by Expedition
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Kevin Kneebusch , Sam Adrian

Report | Print
Dec 01, 2025

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 13, 2025

Dealership Rating
Employee Rating

Everybody there was more than friendly, helpful, and all the Waze, let’s just think a dealership should be operating like enjoy shopping there More

by LOGMAN6999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas

Report | Print
Nov 13, 2025

Ken Ganley Ford Norton responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

Dealership Rating
Employee Rating

Fantastic dealership. Samuel was ga pleasure to work with. I will not hesitate to come back for our next vehicle. More

by Courtneyephillips
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Sam Adrian

Report | Print
Oct 18, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 14, 2025

Dealership Rating
Employee Rating

Franco sold me and my husband a new 2025 Bronco Sport! Great guy! We will be back! More

by debtomtrotter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Matt Palffy

Report | Print
Oct 14, 2025

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

1
2
...
33

Dealership Inventory (225 Vehicles)

new 2025 Ford Bronco Sport car, priced at $37,475
2025 Ford Bronco Sport
new
CARBONIZED GRAY METALLIC exterior
Automatic
Four-wheel Drive
$37,475
View Details
new 2025 Ford Bronco Sport car, priced at $33,720
2025 Ford Bronco Sport
new
RUBY RED METALLIC TC exterior
Automatic
Four-wheel Drive
$33,720
View Details
new 2025 Ford Bronco Sport car, priced at $35,248
2025 Ford Bronco Sport
new
OXFORD WHITE exterior
Automatic
Four-wheel Drive
$35,248
View Details
new 2026 Ford Transit-350 car, priced at $67,720
2026 Ford Transit-350
new
OXFORD WHITE exterior
Automatic
All-wheel Drive
$67,720
View Details
new 2025 Ford Bronco Sport car, priced at $37,785
2025 Ford Bronco Sport
new
RUBY RED METALLIC TC exterior
Automatic
Four-wheel Drive
$37,785
View Details
used 2025 Buick Encore GX car, priced at $25,522
2025 Buick Encore GX
used
Cinnabar Metallic exterior
Automatic
All-wheel Drive
$25,522
View Details
View All Inventory