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John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
326 Reviews
4.9

326 Reviews

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326 Reviews of John Chapman

December 08, 2025

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Employee Rating

Franco helped me order my new 2025 Ford F15 and it just came in! Thank you so much for all your hard work! More

by mkoenig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Tom Yerace, Kevin Kneebusch, Matt Palffy

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Dec 09, 2025

Ken Ganley Ford Norton responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Norton!

Dec 10, 2025

Ken Ganley Ford Norton responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford Norton. If you have any further questions, please don't hesitate to reach out!

December 07, 2025

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John Massalini was great to work with. He explained the truck well. He made the process of buying a new truck easy. Great guy and would use again. More

by www.tminges
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Massolini

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Dec 07, 2025

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Please let us know if we can be of any more assistance.

December 01, 2025

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Sam, John, and Kevin, and Craig worked in unison to get the deal done. Very helpful, understanding, and knowledgeable! More

by Expedition
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sam Adrian, Kevin Kneebusch

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Dec 01, 2025

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 13, 2025

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Everybody there was more than friendly, helpful, and all the Waze, let’s just think a dealership should be operating like enjoy shopping there More

by LOGMAN6999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas

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Nov 13, 2025

Ken Ganley Ford Norton responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

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Fantastic dealership. Samuel was ga pleasure to work with. I will not hesitate to come back for our next vehicle. More

by Courtneyephillips
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sam Adrian

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Oct 18, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 14, 2025

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Franco sold me and my husband a new 2025 Bronco Sport! Great guy! We will be back! More

by debtomtrotter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Matt Palffy

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Oct 14, 2025

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 10, 2025

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Thank you Franco for all of your help. We visited the dealership multiple times before buying our Super Duty and you even came in on your day off to do the deal! That was so nice! Thanks a More

by Kroslakdaniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Matt Palffy

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Oct 10, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 07, 2025

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This is the fourth vehicle I have purchased from Franco at Ken Ganley Ford!! I really appreciate your hard work! More

by jbyrd
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Matt Palffy

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Oct 07, 2025

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 15, 2025

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Employee Rating

Thank you, Franco and Dez for my new car! 5 star experience as usual here. More

by Vernont82636
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova

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Sep 15, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

August 07, 2025

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Employee Rating

Desmond was fantastic. He listen to what I was asking for and delivered the perfect car for me. He was very courteous and attentive. The finance dept was great also. You al More

by ETHERIDGELINDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

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Aug 07, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

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