John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 24

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
338 Reviews
4.9

338 Reviews

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338 Reviews of John Chapman

June 07, 2021

Dealership Rating
Employee Rating

I am always treated very well when at Ganley Ford....the Service and Parts Department I would dare to say are the best in Northeast Ohio....my hats off to John Kirchenbauer and his highly skilled staff!! More

by Waymonwbrownsr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Kirchenbauer, Scott Spath , Carly Neubert

Jun 07, 2021

Ken Ganley Ford Norton responded

We are pleased to hear that you continue to have a positive experience each & every time that you visit Ganley Ford! We agree that John Kirchenbauer & his department are the best!! We really appreciate your continued business & thank you for this kind 5 star review!

June 04, 2021

Dealership Rating
Employee Rating

Great place to buy a new car! Very friendly, fast, and easy to get in and out in a great truck. Can not say enough about how friendly all of the salesmen are. More

by matthewcstewart13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Tony Zuppe , Carly Neubert

Jun 04, 2021

Ken Ganley Ford Norton responded

We are pleased to hear that you had a fast and easy experience at Ganley Ford! Thank you for your business & thank you for the kind review! Hope you enjoy your new truck & please let us know if you need anything else!

June 03, 2021

Dealership Rating

Fantastic experience! Five stars for GANLEY Ford Barberton!! I would highly recommend Desmond at GANLEY Ford Barberton! First class customer service! Desmond was friendly, knowledgeable and provide More

by WENDYSERGENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell , Carly Neubert

Jun 03, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, Wendy! We work hard to make sure our guests have an exceptional experience. We will share your comments with Desmond and the team, and we look forward to working with you again.

May 21, 2021

Dealership Rating
Employee Rating

Great service, positive attitudes, answered all questions, everyone greeted me by name and inteoduced themselves. They seemed excited for me and ready to help whenever I needed them. More

by KKDOUGLAS96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 21, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 17, 2021

Dealership Rating
Employee Rating

Ganley ford has went above and beyond to make me feel like family and can depend on Ganley to make me feel at home at there dealership with no pressure atmosphere. More

by troytpd1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Jennifer Fincham, Carly Neubert, Fulton Benya. 5 star

May 17, 2021

Ken Ganley Ford Norton responded

Thank you so much for choosing Ganley Ford! Congratulations on your new purchase, and let us know if we can be of any more assistance!

May 15, 2021

Dealership Rating

Courteous staff, over priced though.Desmond is a great Courteous staff, over priced though. Desmond is a great salesperson. Waited too long for paperwork even though I had appointment. I purchased 3 cars More

by Kmespy915
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

May 16, 2021

Ken Ganley Ford Norton responded

It's great to hear that Desmond was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

May 14, 2021

Dealership Rating

I saw the 08 Mercury Grand Marquis listed from Ganley I saw the 08 Mercury Grand Marquis listed from Ganley Ford on Car Fax. I called them for information on car. They told me how clean and good shape i More

by Uncle Bob
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe , Adam Magyarics

May 14, 2021

Ken Ganley Ford Norton responded

Thank you, Bob, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

May 12, 2021

Dealership Rating

Great place great service great people all around a awesome visit will go back when I need a new one this place was awesome for the whole experience More

by Hough0812
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ganley Ford. We're glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

May 05, 2021

Dealership Rating
Employee Rating

Everyone has been very helpful since getting my new car. After having my interior and exterior treated it looks beautiful. Thank you so much for the help and recommendations. More

by Shauna S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Kevin Kneebusch , Carly Neubert, Detailing Department

May 05, 2021

Ken Ganley Ford Norton responded

Thank you, Shauna, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

May 05, 2021

Dealership Rating

Great experience with Ganley Ford. I searched far and wide for the specific truck I wanted (I’m from North Dakota) and found my truck here at Ganley Ford. After inquiring on the truck, I was quickly met More

by tlancaster47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 05, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! All of us at Ganley Ford are glad to have you as a customer.

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