John Chapman
John Chapman at Ken Ganley Ford Norton
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John Chapman | Page 25

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
265 Reviews
4.8

265 Reviews

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265 Reviews of John Chapman

March 10, 2020

Dealership Rating
Employee Rating

I am very skeptical of Car Salesmen but Desmond and Austin made my experience wonderful and definitely would and have recommended Ganley Ford. Thank you for helping me with my purchase and making it a More

by Mydaughtersprotector2loves
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas , Staci Stonestreet, Austin Temsey

Mar 25, 2020

Ken Ganley Ford Norton responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are so happy to hear that you are completely satisfied! We hope to be of service to you again! Take care!

March 06, 2020

Dealership Rating
Employee Rating

We have used this dealership for many years.Their team We have used this dealership for many years. Their team is a winning team. We appreciate the respect given with each purchase or maintenance visit! More

by KBATES1230
Recommend Dealer
Yes
Mar 25, 2020

Ken Ganley Ford Norton responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

March 04, 2020

Dealership Rating
Employee Rating

Desmond Norvell was our sales rep and he was great to work with. We give him 10 plus stars and we will refer him also More

by Beallsal
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Mar 25, 2020

Ken Ganley Ford Norton responded

We are so happy to hear you had a great experience with us. We appreciate your kind review! Thanks again for your business.

March 02, 2020

Dealership Rating
Employee Rating

Oil Change and vehicle check I have been able to call on short notice and get my F150 serviced. My schedule changes a lot and t is difficult to schedule service, but I have been More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano, Franco D. Casalinova

Mar 25, 2020

Ken Ganley Ford Norton responded

We're glad to hear that everything was completed quickly and to your satisfaction. Please don't hesitate to reach out to us if you ever need anything else. Safe travels!

February 24, 2020

Dealership Rating
Employee Rating

I would recommend Ganley ford and Franco Casalinova to any friends or family because he understood what we were looking for and found it for us. I fell in love with the explorer. More

by lharbaugh41
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Franco D. Casalinova

Mar 25, 2020

Ken Ganley Ford Norton responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 23, 2020

Dealership Rating
Employee Rating

The car transaction went well. I purchased a Ford Explorer. Desmond Norvell was the sales rep I dealt with. There was a problem with the credit companies. Desmond bent over backw More

by dchasej613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Feb 24, 2020

Ken Ganley Ford Norton responded

We are so happy you had such a great expierence!! Thank you for your business and please let us know If there is anything we can do to help.

February 23, 2020

Dealership Rating
Employee Rating

Sam Adrian went above and beyond to make my dreams happen. He listened!! He heard me and that means the world to me. Sam, you rock!! More

by triciac6275
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Sam Adrian, Kevin Kneebush

Feb 24, 2020

Ken Ganley Ford Norton responded

Thanks so much for your online review!! We greatly appreciate you taking the time to share your expierence!! Thanks again for your business!

February 21, 2020

Dealership Rating

Salesman Sam was great. Finance department unwilling to negotiate payments and ended up with a car I stated I didnt want. Should of left and shopped around. More

by BISHOPBE1695
Recommend Dealer
No

Other Employees Tagged: Sam Adrian

Feb 24, 2020

Ken Ganley Ford Norton responded

We are happy to hear you had a great expierence with your salesperson. We regret to hear you did not have a positive expierence with our finance department. Our Customer Relations Manager will be reaching out to you to discuss this in more detail. Your satisfaction is our TOP PRIORITY. We look forward to speaking with you soon.

February 20, 2020

Dealership Rating
Employee Rating

My overall experience at Ganley was extremely positive. Andrew was professional, courtesy, and eager to deliver on all of my expectations. I will definitely be back! More

by Jessicawmilner
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Andrew Michaels

Feb 20, 2020

Ken Ganley Ford Norton responded

Thanks so much for sharing such a wonderful review regarding your recent experience with us and our team! We appreciate you choosing us and we thank you for your business! Please let us know if we can assist with anything moving forward!

February 18, 2020

Dealership Rating
Employee Rating

Service is great. This is our second lease from Ganley Ford. Sam Adrian couldn't have been more helpful in guiding us through the lease process and took a lot of time explaining to us all the features on More

by Louie
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Kirchenbauer, Fulton Benya, Scott Spath , Sam Adrian, John Asano, Paul Asano

Feb 20, 2020

Ken Ganley Ford Norton responded

We are thrilled you had such a great experience! We appreciate you taking the time to leave a great review and 5 star rating! Thanks for your business and choosing us!

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