John Ciccotelli | Page 39

Dishonest, recommend customer for work that is not necessary My family have been with Rallye for 40 years now and they screw me $1000 for work that is not necessary recently. This act shark us. We want yo share My family have been with Rallye for 40 years now and they screw me $1000 for work that is not necessary recently. This act shark us. We want yo share our experience so no one get fooled again!! My daughters bought her first car from Rallye in July 2012 - a certified pre-own C300. In less than 3 month, the engine mount broke, it is very dangerous if it fell while driving. How can they certify a dangerous car. My daughter had a B service done in Baltimore on July 3, 2013. During the Easter break, we went in to Rallye on April 22, 2014 for A3 service, I mentioned to John that we did our prior service in Baltimore as reference. Rallye technician claim that transmission fluid is low and brake fluid is dirty, recommend us to change all. Since we have been with Rallye for so long, we listened to their recommendation. As we filing our invoice, we found that we changed brake and transmission fluid on July 3, 2013 which is 10,000 miles in 9 month, absolutely un-necessary. We consulted another dealer and confirmed that Rallye is lying to us because they find NOT run the required BMI report (a history report that detail work done to the car from all dealers), even though I told John the sales representative that we did the B service in Baltimore. Additionally, Mercede has a promotion for a 2 year service contract for $600 which will save us more than $150, but John never told us, we found out because I have another car went in for the same A3 service and Joseph told us. We went back to follow up on both issues, answer we got is 'nothing can be done'. After lying to us, they won't take action to rectify the problem. Unbelievable! DO NOT use them for your own benefit! More

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I made the appointment with ease and was given the date I I made the appointment with ease and was given the date I requested. The waiting room is very comfortable and makes the wait very comfortable. The se I made the appointment with ease and was given the date I requested. The waiting room is very comfortable and makes the wait very comfortable. The service rep. was very nice. More

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I came at the appointed time and did not have to wait. Mr.Ciccotelli was knowledgeable about the car, engines, etc. He told me the estimated time for analysis, explained the mechanical problems with the Mr.Ciccotelli was knowledgeable about the car, engines, etc. He told me the estimated time for analysis, explained the mechanical problems with the car and the cost. The car runs beautifully. I appreciated working with a professional. More

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The terms "met expectations", 'quality service" and "communications" are used freely to describe satisfaction for services. My experience ay Rallye, including my July 27 service visit, rai service" and "communications" are used freely to describe satisfaction for services. My experience ay Rallye, including my July 27 service visit, raises the bar on ranking measures. Rallye consistently delivers as promised, eliminating any pain factor involved, on time and at the price stated. Their waiting area is condusive to work or relaxation. I am a pleased customer. More

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Very warm and friendly staff. Keep you totally informed about what's happening with your car at all times. They make you feel very special. about what's happening with your car at all times. They make you feel very special. More

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For some reason or another we happen to have a car that requires service ofter for various little reasons. There is not one time my son,daughter in-law, or grandson has brought the car in with-out calling requires service ofter for various little reasons. There is not one time my son,daughter in-law, or grandson has brought the car in with-out calling me and talking about the superb service offered by Rally. We often compare them to the BMW dealer (our other car). Which we all now know CAN'T touch the Rally. Great job - Oh forget to speak about the new Tech who help me finally program my phone to the car. Great job to the Doctor More

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I am disappointed that the world class vehicle has leaking here and there in less than 6 years. But the representative Mr. John C did his best and even found the coupon that I did not remember to be e leaking here and there in less than 6 years. But the representative Mr. John C did his best and even found the coupon that I did not remember to be eligible. More

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I always get the best service at Rallye. It is very easy to schedule an appointment for normal maintenance at Rallye. Whenever an unexpected issue arises (just last night my headlight went out) I am able t to schedule an appointment for normal maintenance at Rallye. Whenever an unexpected issue arises (just last night my headlight went out) I am able to call ahead, bring my car in and wait for the repair. I do A LOT of driving, and I always have peace of mind that my car is in perfect shape. I feel like I am in "VERY GOOD HANDS" at Rallye. My service advisor, John Ciccotelli is extremely competent and an overall great guy! John and the whole Rallye team is always there to help me. I HIGHLY recommend Rallye! More

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my experience at Rallye's has always been positive. my service advisor has always gone the extra step and all other staff were and always are very good. as a matter of fact i can compare it to Helms Brot service advisor has always gone the extra step and all other staff were and always are very good. as a matter of fact i can compare it to Helms Brothers and say they have nothing on you guys. More

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During this season I have had three visits to the Rallye dealership for service. First for a flat tire replacement. Then, for a routine annual service. Finally, yesterday, without an appointment, to have dealership for service. First for a flat tire replacement. Then, for a routine annual service. Finally, yesterday, without an appointment, to have a very small chip on the windshield repaired. Each time John Ciccotelli provided outstanding customer service. It would have been easy for John, yesterday, to just tell me to make an appointment to have the chip repaired. Instead, he located the individual who does this type of repair, introduced me to him and made sure that the car was taken care of at that time. I understood the repair process and was completely prepared to wait the almost two hours for it to be completed. Having my newspaper with me and the available internet and TV amenities provided by Rallye, it was well worth the wait. While I have owned several BMWs in the past 7 years, this is my first Mercedes. I am impressed with the car, a E550 Cabriolet and I am equally impressed with the level of service provided at Rallye. When books are written about customer service, it is the kind of service provided by people like John Ciccotelli that they are referring to. The windshield chip was not a big problem, but it was a big headache. John's customer service courteously and professionally removed both. More

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