John Ciccotelli | Page 38

SERVICE EXCELLENCE OVER MANY YEARS AND MANY NEW CARS AND DEALERS I HAVE NEVER BEEN AS IMPRESSED AS I AM WITH RALLYE. PARTICULARLY THEIR SERVICE IS BEYOND COMPARE. OVER MANY YEARS AND MANY NEW CARS AND DEALERS I HAVE NEVER BEEN AS IMPRESSED AS I AM WITH RALLYE. PARTICULARLY THEIR SERVICE IS BEYOND COMPARE. ALWAYS PERFECT IN EVERY RESPECT THE FIRST TIME EVERY TIME AND AT REASONABLE COST. SIMPLY RALLYE WILL ALWAYS BE MY CHOICE. More

by HAMRADIOMANUALS Verified Customer Verified Customer

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A Wonderful Experience My experience with Rallye Motors over the last 14 years has been wonderful, both with the dealership where I purchased my cars and the Service Departm My experience with Rallye Motors over the last 14 years has been wonderful, both with the dealership where I purchased my cars and the Service Department where I have my cars serviced. The service advisors are very professional, especially my advisor, Mr. John Chiccotelli. They go the extra mile to ensure that I get the best of what I need. The ease with which I always was able to schedule my appointment is a great credit to the lady at the reception desk. They are all very professional people. More

by ANTHONYU Verified Customer Verified Customer

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New Tire needed asap The huge pothole that put a tear in my tire was an enormous inconvenience, Rallye Roadside service arrived early Sunday morning without question, put The huge pothole that put a tear in my tire was an enormous inconvenience, Rallye Roadside service arrived early Sunday morning without question, put on the spare, I made an appointment at Rallye and had a new tire on the car in minutes. Excellent friendly service. More

by CMEGLINO Verified Customer Verified Customer

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Excellent service Service is always pleasant, helpful, quick and efficient service with a smile. I trust Rallye with both of my Mercedes and have been doing so for many Service is always pleasant, helpful, quick and efficient service with a smile. I trust Rallye with both of my Mercedes and have been doing so for many years. More

by THETIP Verified Customer Verified Customer

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Seemless Flow As usual, the process of leaving my vehicle and returning for my vehicle is a seamless process at this facility. The customer service is welcoming an As usual, the process of leaving my vehicle and returning for my vehicle is a seamless process at this facility. The customer service is welcoming and friendly all the way through to departure. More

by RLEMBO Verified Customer Verified Customer

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2017 E 300 Lease I just leased a 2017 E 300 from Robert Gershowitz at Rallye Motors. It was my 2nd car and my family's 7th or 8th that we've acquired from the dealers I just leased a 2017 E 300 from Robert Gershowitz at Rallye Motors. It was my 2nd car and my family's 7th or 8th that we've acquired from the dealership. Robert is a true professional and always a pleasure to deal with and Rallye's overall service and quality is 2nd to none! John Ciccotelli is always terrific to work with in the service department as well. I would gladly recommend this dealership and both these men to anyone with any Mercedes-Benz needs! More

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Great service duo I have a c300,E63 and a Sl63. My decision for purchasing mercedes, and continuing my service at Ralleye is based solely on service. More specifically I have a c300,E63 and a Sl63. My decision for purchasing mercedes, and continuing my service at Ralleye is based solely on service. More specifically the expert service performed by Lenny Clarke and the professional work ethics of John Ciccotelli. There are several mercedes dealers between my residence and Ralleye, but I travel for piece of mind. I hope they stay at Ralleye, because I will travel where ever they go for what is more important to me than my cars.......Piece of MIND!!!! More

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Dishonest, recommend customer for work that is not necessary My family have been with Rallye for 40 years now and they screw me $1000 for work that is not necessary recently. This act shark us. We want yo share My family have been with Rallye for 40 years now and they screw me $1000 for work that is not necessary recently. This act shark us. We want yo share our experience so no one get fooled again!! My daughters bought her first car from Rallye in July 2012 - a certified pre-own C300. In less than 3 month, the engine mount broke, it is very dangerous if it fell while driving. How can they certify a dangerous car. My daughter had a B service done in Baltimore on July 3, 2013. During the Easter break, we went in to Rallye on April 22, 2014 for A3 service, I mentioned to John that we did our prior service in Baltimore as reference. Rallye technician claim that transmission fluid is low and brake fluid is dirty, recommend us to change all. Since we have been with Rallye for so long, we listened to their recommendation. As we filing our invoice, we found that we changed brake and transmission fluid on July 3, 2013 which is 10,000 miles in 9 month, absolutely un-necessary. We consulted another dealer and confirmed that Rallye is lying to us because they find NOT run the required BMI report (a history report that detail work done to the car from all dealers), even though I told John the sales representative that we did the B service in Baltimore. Additionally, Mercede has a promotion for a 2 year service contract for $600 which will save us more than $150, but John never told us, we found out because I have another car went in for the same A3 service and Joseph told us. We went back to follow up on both issues, answer we got is 'nothing can be done'. After lying to us, they won't take action to rectify the problem. Unbelievable! DO NOT use them for your own benefit! More

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I made the appointment with ease and was given the date I I made the appointment with ease and was given the date I requested. The waiting room is very comfortable and makes the wait very comfortable. The se I made the appointment with ease and was given the date I requested. The waiting room is very comfortable and makes the wait very comfortable. The service rep. was very nice. More

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I came at the appointed time and did not have to wait. Mr.Ciccotelli was knowledgeable about the car, engines, etc. He told me the estimated time for analysis, explained the mechanical problems with the Mr.Ciccotelli was knowledgeable about the car, engines, etc. He told me the estimated time for analysis, explained the mechanical problems with the car and the cost. The car runs beautifully. I appreciated working with a professional. More

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