John Cordell | Page 25

The service department at BMW Westlake is great. Jim, Nate and John always take good care of my 435 Grand Coupe. I do recommend them. Nate and John always take good care of my 435 Grand Coupe. I do recommend them. More

by CWOODKA Verified Customer Verified Customer

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I needed to return after I had a recall done due to a wire that was not connected properly ( battery) This is unacceptable and I’m rather upset over the situation. wire that was not connected properly ( battery) This is unacceptable and I’m rather upset over the situation. More

by PATLBOSKO Verified Customer Verified Customer

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Dealer said everything OK but on checking paperwork says needs 4 wheel alignment - not mentioned by dealer when confirming car ready and I just paid and left needs 4 wheel alignment - not mentioned by dealer when confirming car ready and I just paid and left More

by GOLDQUILL Verified Customer Verified Customer

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Men's toilet broken. I don't know why I had to go to the parts department to get the key I purchased since I was getting service on my vehicle. Somewhere in the $475 spent on the key an employee could've wa parts department to get the key I purchased since I was getting service on my vehicle. Somewhere in the $475 spent on the key an employee could've walk the key over to the Service Dept. It took a couple of trys to get the key programmed but eventually we had success. I never received the estimate of other maintenance that was suggested by technician. I was very displeased with my visit to my local BMW. More

by TOPGUNN005 Verified Customer Verified Customer

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I have had no problems with the service since 2016. That is why I keep returning and buying my cars here. I am very happy. is why I keep returning and buying my cars here. I am very happy. More

by CHARLESSTOLLENWERK Verified Customer Verified Customer

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I had a scheduled 9:00 appointment that I personally made over the phone in advance to have new rear brakes installed, only to find out after my arrival which I drove 30 minutes to dealership that the brake over the phone in advance to have new rear brakes installed, only to find out after my arrival which I drove 30 minutes to dealership that the brake pads were on back order and I had to get another name brand instead and those wouldn’t be delivered until 2:00 so j had to make 2 separate trips. No compensation for the inconvenience of my time and miles. Very disappointed since this was my first experience here. More

by VELEZ.DALLAS Verified Customer Verified Customer

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A big thank you to Brittany and John for the last two services. They are outstanding members of Westlake BMW. They are also very welcoming when you arrive. services. They are outstanding members of Westlake BMW. They are also very welcoming when you arrive. More

by CDRAGONY Verified Customer Verified Customer

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Good service and the staff was really prompt about getting you in and out the door. I will recommend their services to friends and family. getting you in and out the door. I will recommend their services to friends and family. More

by WESCO1115 Verified Customer Verified Customer

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Great service team! Start to finish they are all about making sure service is completed in a timely and quality fashion. Coordinating a rental is also greatly valued. making sure service is completed in a timely and quality fashion. Coordinating a rental is also greatly valued. More

by #lovemynewX5 Verified Customer Verified Customer

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Great service reps and service work. John got me in the same day I called to get new tires plus alignment. Work was done efficiently. same day I called to get new tires plus alignment. Work was done efficiently. More

by AJ Verified Customer Verified Customer

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