John Cordell
John Cordell at BMW of Westlake

John Cordell | Page 24

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
352 Reviews
4.8

352 Reviews

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352 Reviews of John Cordell

July 28, 2021

Dealership Rating
Employee Rating

Great service at BMW. Very quick turn around time. John and Brittaney were very nice and friendly. They messaged me every step of the way. Thanks. More

by MSANDHU0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

Jul 28, 2021

BMW of Westlake responded

Thanks for the fantastic review!

July 28, 2021

Dealership Rating
Employee Rating

Always friendly and ready to provide good service. They are quick to provide a good solution to any issues and my cars are ready on time More

by ERic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick , Nate Lieb, Jim Strunk

Jul 28, 2021

BMW of Westlake responded

Thanks for the amazing review about the team!

July 27, 2021

Dealership Rating
Employee Rating

Service to flush brake fluid took 4 hours. Service John C provided no update, no explanation, no response to text request and offered no apology. More

by Ramona
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Jim Strunk

Jul 28, 2021

BMW of Westlake responded

Hello. Thanks for letting us know about you're experience and we're sorry this happed - it sounds like a lot of mix-ups. We did apologize and offered you a complimentary detail. If you'd like to discuss this further or schedule that detail, please contact Carl, the service manager, at 440-887-0000. Thanks.

July 27, 2021

Dealership Rating
Employee Rating

My car sparkles were changed and since then my car has not performed as it used to By the way it was an excellent performing car. IT WAS. More

by drlmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brittaney Quick , Nate Lieb, Carl Whelpley

Jul 27, 2021

BMW of Westlake responded

Hello. We're sorry to hear about this. We take negative reviews very seriously. We're not entirely sure who you are so please contact Carl, the service manager, so we can help resolve this. His can be reached at 440-887-0000. Thanks.

July 26, 2021

Dealership Rating
Employee Rating

Great Customer Service! Clean lobby and bathroom. Also very friendly and attentive staff, wait time accurate. I would definitely recommend this dealership for any vehicle needs. More

by IIESHAHAMMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

BMW of Westlake responded

Thank you for taking the time to let us know about your positive experience at BMW of Westlake!

July 23, 2021

Dealership Rating
Employee Rating

Clean facility,Friendly and very helpful and curtius people. Everything is always handled very professionally and very expediently . I would highly recommend this dealership to everyone More

by ANGELOMANGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick , Nate Lieb, Jim Strunk, Carl Whelpley

Jul 23, 2021

BMW of Westlake responded

Thanks for letting us know about your positive experience with the team at BMW of Westlake!

July 22, 2021

Dealership Rating
Employee Rating

Professional and courteous service from a friendly and dedicated staff . Since purchasing my car three years ago, I have continued to have it serviced at BMW of West Lake even though another dealer is clo More

by THEDEGROOTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

BMW of Westlake responded

Thanks for the awesome review about John and BMW of Westlake!

July 21, 2021

Dealership Rating
Employee Rating

BMW of Westlake has always done right by us. I have confidence in the diagnosis and their workmanship and they communicate well every step of the way More

by JRYAN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

BMW of Westlake responded

Thanks for taking the time to let us know about your positive experience!

July 20, 2021

Dealership Rating
Employee Rating

Excellent job handled all my needs in a professional way. Very satisfied excellent service. I recommend it to everyone. They kept their promises to me and Iam very happy with everyone. More

by INAS_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Caruso, Brittaney Quick, Jeff Hughes , Nate Lieb, Jim Strunk

Jul 20, 2021

BMW of Westlake responded

Thanks for letting us know about your positive experience with everyone and for your loyalty!

July 15, 2021

Dealership Rating
Employee Rating

Normally I’m very happy with BMW of Westlake however not this time. A 2 day service took 8 days. Communication was poor. My billing was wrong which created a 2 day problem for me. I must seriously rec More

by robwhittsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mary Wonderly

Jul 15, 2021

BMW of Westlake responded

Hello, We understand your frustration and we sincerely apologize. This sounds like a complete miscommunication, or lack of, on our part. We'll make a note on your file to take extra care of you next time if you're willing to give us another chance. Please call the service manager, Carl, if you want to discuss anything further. Thanks.

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