John Cordell
John Cordell at BMW of Westlake

John Cordell | Page 26

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
352 Reviews
4.8

352 Reviews

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352 Reviews of John Cordell

July 02, 2021

Dealership Rating
Employee Rating

The staff is professional and courteous. I’m impressed they remember people’s names. Well done all around. More

by MTENEROWICZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

Jul 07, 2021

BMW of Westlake responded

Thanks for the awesome review!

June 29, 2021

Dealership Rating
Employee Rating

Appointment was made for service and brakes, yet only service was performed as they discovered they had to order the brakes. They could have known that before and called me to reschedule. Now I have to c More

by Kyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

BMW of Westlake responded

Thanks for letting us know about your experience. We apologize for this inconvenience and hopefully we can get this all resolved for you.

June 29, 2021

Dealership Rating
Employee Rating

Excellent team or John, Nate, and brittney!! Always a top notch service team!!! More

by JKRECIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick , Nate Lieb

Jul 07, 2021

BMW of Westlake responded

Thanks for the five-star review about the service team at BMW of Westlake!

June 28, 2021

Dealership Rating
Employee Rating

BMW Westlake’s service crew is never short of friendly, helpful, and on time. I am always at ease when visiting for service and looking at new vehicles. The members care genuinely about the business, and k More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Caruso, Dirk Steffen, Brittaney Quick , Nate Lieb, Jim Strunk

Jun 28, 2021

BMW of Westlake responded

Thanks for this fantastic review about the team at BMW of Westlake!

June 25, 2021

Dealership Rating
Employee Rating

Everyone was very helpful and friendly. Got the job done quickly and made it an easy process for me. Had a really great experience overall. More

by ANI_BOMMIREDDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2021

BMW of Westlake responded

Thank you for letting us know about your positive experience!

June 25, 2021

Dealership Rating
Employee Rating

Did what I needed for the right price in a timely manner More

by SAINTMAMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2021

BMW of Westlake responded

Thanks for the great review!

June 20, 2021

Dealership Rating
Employee Rating

Great service and professionalism. Very happy with the service and overall experience. I’ve purchased three BMWs at this dealership and will continue to do so. More

by BRETPO7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick , Jim Strunk

Jun 20, 2021

BMW of Westlake responded

Thanks for your loyalty and this great review!

June 18, 2021

Dealership Rating
Employee Rating

Jim in the service department is by far the best representative I’ve ever worked with in the auto industry. He is primarily why I am so loyal to the brand and this particular dealership. More

by GMARZAVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Jeff Hughes , Christian Gufreda, Nate Lieb, Jim Strunk, Cassie Thadeus, Carl Whelpley

Jun 18, 2021

BMW of Westlake responded

Thanks for letting us know about your positive experiences with Jim and BMW of Westlake!

June 11, 2021

Dealership Rating
Employee Rating

Staff scheduled service expeditiously and all was done to my expectations. Very good service department and they handled all requests appropriately. No complaints from the multiple service visits. More

by CARNDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Lieb

Jun 11, 2021

BMW of Westlake responded

Thank you for letting us know about your positive experience!

June 07, 2021

Dealership Rating
Employee Rating

Great service. Very friendly staff. I just wish the underside of the hood and the engine had been cleaned after service was completed. Otherwise, I am very satisfied. More

by lavender636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2021

BMW of Westlake responded

Thanks for the great review! Sorry, we don't typically clean the engine compartment after service. Give service a call at 440-887-0000 if you want to stop up for it to be cleaned. Thanks.

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