John Cusumano

I always have a good experience with Paul Conte Cadillac, both Service and Sales. Service Rep Ryan is relatively "new" there and very good. I have also worked for years with Service Reps John and Danny. Al both Service and Sales. Service Rep Ryan is relatively "new" there and very good. I have also worked for years with Service Reps John and Danny. All of them are direct, explain well, and do not "push to do work." I have worked with Sales Executive Pat for ten years and Pat is always helpful and always a gentleman. More

by howardbrecher Verified Customer Verified Customer

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Sales Dept. was fine. Pat very nice. Second purchase here and Sam also excellent. Service Dept. another story. John is very nice, but rushed and seemed busy for was fine. Pat very nice. Second purchase here and Sam also excellent. Service Dept. another story. John is very nice, but rushed and seemed busy for questions. Arrived and told windshield mechanic “already left” (10:30 AM). Left car and was called when it was done. Windshield not taped (yes…..it should be) and dashboard left with debris all over it. Very sloppy job. Still no answer from “upstairs” on the headlight frames which should be changed. “Common problem” is not an acceptable answer. The car I traded in didn’t have it. Common problems can be fixed. Fourth Cadillac purchase….second from Paul Conte. Disappointed and surprised. More

by JMWOLFINGER1 Verified Customer Verified Customer

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I recently (7/15/25) had an appointment with the service department, John Cusumano, specifically. John, true to his word (as usual), had me in and out, with a NYS Inspection, within 45 minutes. John has bee department, John Cusumano, specifically. John, true to his word (as usual), had me in and out, with a NYS Inspection, within 45 minutes. John has been consistently supportive during my 2-years of XT5 ownership. This time, I actually saw John provide a very kind moment to an elderly customer who was also there for service. John didn't realize I saw this touching interaction, and it seemed to me, this was an innate part of John's character and dedication to good customer service. I have been pleased with the Paul Conte dealership as a whole. It is personnel like John and the manager, Shai Nadav, that warrants this review! More

by LCLRRT Verified Customer Verified Customer

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They ate very reliable and trustworthy. They treat their customers with respect and courtesy. They take there time with you,and make sure you get the very best service or deal! They treat their customers with respect and courtesy. They take there time with you,and make sure you get the very best service or deal! More

by J S Verified Customer Verified Customer

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Unfortunately, I’m waiting weeks to have my car serviced has not happened yet why? has not happened yet why? More

by kgold10030 Verified Customer Verified Customer

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Paul Conte is the best dealership hands down. I have leased 3 vehicles in a row from them and I have been pleased every time by their professionalism, courtesy and efficiency. They are the best! I have leased 3 vehicles in a row from them and I have been pleased every time by their professionalism, courtesy and efficiency. They are the best! More

by VANDANA_SHARMA Verified Customer Verified Customer

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My car was in the shop 3 MONTHS WAITING FOR A PART ! This was unacceptable . The loaner car would not let me use my ez pass charging me inflated rates for tolls . Lastly my loaner car was repossessed This was unacceptable . The loaner car would not let me use my ez pass charging me inflated rates for tolls . Lastly my loaner car was repossessed WHILE I was on vacation leading me to believe it was stolen - not smart . More

by mhoschander Verified Customer Verified Customer

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Ryan, Christine,& Debbie are all amazing, professional, and extremely knowledgeable employees. They go over and beyond their duties to satisfy their customers. I cannot forget to mention that their service and extremely knowledgeable employees. They go over and beyond their duties to satisfy their customers. I cannot forget to mention that their service is always given with a smile! More

by BISCUIT991 Verified Customer Verified Customer

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The manager, John, was very nice and knowledgeable. He made us feel welcome and kept us updated as the work was being done. Great job! He made us feel welcome and kept us updated as the work was being done. Great job! More

by jmtk1804 Verified Customer Verified Customer

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I don’t have to write 15 words, I was Pleased with the Service, from the Start…..2019 . Keep up the great Service. Service, from the Start…..2019 . Keep up the great Service. More

by PAROLE772 Verified Customer Verified Customer

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