John Cusumano
John Cusumano at Paul Conte Cadillac

John Cusumano | Page 65

Cadillac Service Advisor

Paul Conte Cadillac

169 W Sunrise Hwy
Freeport, NY 11520

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4.8
678 Reviews
4.8

678 Reviews

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678 Reviews of John Cusumano

December 04, 2020

Dealership Rating
Employee Rating

We've been using Paul Conte Cadillac Service for almost 2 years now and we won't go anywhere else. Everyone is so nice and helpful. They always tell us when there is a coupon without having to ask. They take More

by TaylorD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 02, 2020

Dealership Rating
Employee Rating

Went in for oil change. Quickly and politely assured. I requested assistance with paring my new phone and received the help needed 👍🏽 The staff were very nice. More

by QN1239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Rudden

December 02, 2020

Dealership Rating
Employee Rating

Not happy at all Was extremely disappointed with the end result in having a situation resolved they didn’t wish to extend themselves in helping me with the problem More

by TCBSEARAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 22, 2020

Paul Conte Cadillac responded

Thank you for taking the time to tell us about your recent service visit. We apologize that your last experience did not meet your expectations, and we'd like to discuss it further with you to see if we can resolve the issue. Please contact our Service Manager, Shai Nadav, at 516-378-1130 so that we can better understand the issue at hand. We appreciate your business.

Dec 22, 2020

TCBSEARAY responded

As I expected, after speaking with Shai he didn’t know why I called him and reaffirmed what I already knew that they were not going to resolve the matter.

December 01, 2020

Dealership Rating
Employee Rating

Great experience at Paul Conte. My sales rep, Keith Bobrick, was very kind and a pleasure to work with. Helped me through the entire process and was always available to answer and questions. I ended up More

by svercillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 30, 2020

Dealership Rating
Employee Rating

Oil and radiator coolant changes. Fix rear wiper operation. These items were competed in a timely and professional manner. We are very satisfied with the service department. More

by SCHWENGOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittani Hain

November 27, 2020

Dealership Rating
Employee Rating

Since I purchased my car, the vehicle was in for service more than I had the car. The last time in for service it was returned with a empty tank of gas. I was to hear from management a plan to replace t More

by CAT2380
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Dec 22, 2020

Paul Conte Cadillac responded

Thank you for your feedback. We apologize that your experience with your vehicle so far has not met your expectations. I believe that you have already been in contact with our management team recently, and hopefully we have resolved the issue. If you are in need of further assistance, please contact our Service Manager, Shai Nadav, at 516-378-1130. We appreciate your business.

November 27, 2020

Dealership Rating
Employee Rating

The service at Paul Conte Cadillac is the best. All of the staff are very professional kind and courteous. I will always come here for service More

by Sharon McKeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 20, 2020

Dealership Rating
Employee Rating

John in service was wonderful. The Cadillac Escalade is John in service was wonderful. The Cadillac Escalade is running great. Have a great weekend enjoy your holidays. I will recommend this dealer to al More

by MANNYMATOS0912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 18, 2020

Dealership Rating
Employee Rating

Went in for an oil change John I’d the best got the car & out quickly for me. I’ve been to Paul Conte for years never had a bad experience More

by TEDPATDAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

November 12, 2020

Dealership Rating
Employee Rating

The customer service there is neat clean on time. Responsible for cleaning after their work on your vehicle taking care of you as well as in the office. More

by LENNIELEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Nelson Galeano

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