John Derobbio | Page 7

2018 Ford Focus Overall a hassle free experience. I contacted a few dealerships but Michelle from Flood was the only person to actually ask me specifically what I wa Overall a hassle free experience. I contacted a few dealerships but Michelle from Flood was the only person to actually ask me specifically what I was looking for. She helped set up a test drive and I worked with John to check out the car. There was no pressure to buy and the pricing was fair. Everything moved swiftly and I felt that Flood valued me as a customer. More

Helpful 0

Report | Print

Left me with no worries about service Went to several dealerships, one walked away when I mentioned interest in a used 2014 car. Drove just down the road to Flood Ford , said I wanted to Went to several dealerships, one walked away when I mentioned interest in a used 2014 car. Drove just down the road to Flood Ford , said I wanted to trade my 2011 Escape LTD 3.0 for a newer version. John DeRobbio met me and quickly narrowed down my vehicle wants; horsepower, trim, Heated seats, fog lights for deer ( saved my butt too many times too count). We went for a ride in a new arrival Escape Titanium with the larger engine and I pinned him to the seat getting on Rte 4:sorry. No turbo lag and the shifting was smooth. As this car was uninspected, they went thru it with a fine tooth comb. After all the work they did, I have no complaints about not haggling for higher trade in value. Even dropped the gas tank to replace fuel pump- woulda been pissed about that 2 month down the road. Anyway, I would have a beer with John, felt like family. Thanks, Bob More

Helpful 0

Report | Print

Couldn't have been smoother! John and Michelle couldn't have made this a smoother transaction. Much of the preliminary work was done via email, making the best use of my time. In John and Michelle couldn't have made this a smoother transaction. Much of the preliminary work was done via email, making the best use of my time. In the past six years, my wife and I have gone to Flood Ford and John Derobbio for six Escapes. We wouldn't continue to do so if it weren't an excellent experience. When you're in the market for a new car, I highly recommend that you contact Michelle and John. More

Helpful 0

Report | Print

Michelle is the best!! I emailed Flood Ford and received an immediate response from Michelle. She connected me with John Derobbio in sales and she followed up with me every I emailed Flood Ford and received an immediate response from Michelle. She connected me with John Derobbio in sales and she followed up with me every step of the way. She answered her emails immediately. Great person!! Thanks Michelle. More

Helpful 0

Report | Print

Bring back a loyal customer I have purchased and owned several ford vehicles from this dealership, from Windstars to F150 Supercab to an F150 Crew Cab. I had a bad experience w I have purchased and owned several ford vehicles from this dealership, from Windstars to F150 Supercab to an F150 Crew Cab. I had a bad experience with Quick Lane, in which I wrote them to express my displeasure. Long story short - I spent 2K in service which ended up being completed 1 day before a $50 rebate kicked in which required you spend $250 to get the rebate. I paid for the service and picked up my truck on the first day the rebate started, and submitted the rebate which was turned down by quicklane. I wrote back to them asking they reconsider, that I've been a long time loyal customer this this will hurt them when I go looking for a new vehicle. That was 2 years ago and they never bothered to respond. They were willing to let a long time loyal customer walk away for $50. I started looking for new truck a few weeks ago, decided to visit Flood as it wasn't their fault, told the salesman my story with Quick Lane, and he worked fast and hard to correct it. I am happy to say I'm back in a new F150, the listened, gave me a good deal and took care of me - but will never take my vehicle to quick lane. I'd rather lose my warranty than deal with a company that would let me go for $50 measly dollars. BTW flood ford offered me the $50 and I turned it down. it wasn't the money it became the principle with me. how short sighted are you quicklane? More

Helpful 0

Report | Print

Great Experience ! I look forward to driving my new Edge - I had a great experience at the dealership and working with John D. - I have not bought a new car for myself I look forward to driving my new Edge - I had a great experience at the dealership and working with John D. - I have not bought a new car for myself since my daughter was in Kindergarten now she is in college! If I knew it was going to be this easy I would have bought sooner – I went on-line reserved the car, made one visit to the dealer - had the test drive and made the deal. It was fast, easy and convenient. Thank you Flood Ford ! More

Helpful 0

Report | Print

Great buying experience It has been several years since my last new car purchase, so I felt a little trepidation walking into the car dealership. However, I found my sales It has been several years since my last new car purchase, so I felt a little trepidation walking into the car dealership. However, I found my sales consultant, John Derobbio to be very down to earth and most patient with me. I decided to purchase a 2017 Ford Escape SE. John was very friendly, knowledgeable, and professional in explaining the purchase process, vehicle options, Sync, and pairing my phone with the vehicle. Just as my friends recommended your sales center to me, I will pass along my great experience to others. Thank you & Happy Holidays! More

Helpful 0

Report | Print

Great Dealership I purchased an F150 from Flood Ford in East Greenwich last month and couldn't be happier with my experience. The purchase process was transparent and I purchased an F150 from Flood Ford in East Greenwich last month and couldn't be happier with my experience. The purchase process was transparent and up front from the beginning and my salesman "John" and the other support staff were consummate professionals throughout the purchase and during both of the follow up visits I've had since. I will definitely recommend this dealership to friends and family. More

Helpful 0

Report | Print

2nd purchase since October Leased a 2016 fusion se back in october, from flood ford in east Greenwich. This was my first new vehicle purchase in 13 years. I never had good exper Leased a 2016 fusion se back in october, from flood ford in east Greenwich. This was my first new vehicle purchase in 13 years. I never had good experiences buying cars in the past, until I inquired about this fusion se I saw on flood Ford's website. Michelle in internet sales gave all the information about the car. Set up a time to come into the dealership to take a look at it. John d my salesperson he answered all my questions and made me feel comfortable. John was not pushy, like at most dealerships. This was truly the best car buying experience I have ever had. The people at flood ford east Greenwich are different from rest. They make car buying simple and easy, so much so I just purchased a used f250 4x4 the other day. They have earned my business from now on. Thanks flood ford. More

Helpful 0

Report | Print

2015 Ford Focus i am very happy with the flood ford of east Greenwich dealership. i also have sincere trust in dealing with John DeRobbio our salesman for our second i am very happy with the flood ford of east Greenwich dealership. i also have sincere trust in dealing with John DeRobbio our salesman for our second car purchased at this facility. He has helped us twice to get the most vehicle for our money. when we are ready for our next ford vehicle, we will definitely see John once again. More

Helpful 0

Report | Print