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John Dilauro
John Dilauro at Empire Toyota of Huntington
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John Dilauro | Page 3

Assistant Service Manager

Empire Toyota of Huntington

1030 E Jericho Turnpike
Huntington Station, NY 11746

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4.7
31 Reviews
4.7

31 Reviews

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31 Reviews of John Dilauro

October 12, 2023

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Treated like a sales opportunity instead of service appointment…very long wait close to 3 hours More

by B
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No
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Oct 13, 2023

Empire Toyota of Huntington responded

We appreciate your feedback and want to express our sincere apologies for any inconvenience you experienced during your recent service appointment at our dealership. Your time is valuable, and we understand that a prolonged wait can be frustrating. It's disappointing to hear that we did not meet your expectations in this regard. Our goal is to make your service appointments as efficient as possible while providing you with the exceptional customer service you deserve. If you would like to discuss further, please contact our Service Manager Jose Landaverde at (973)969-3384 or jlandaverde@eagny.com. Thank you and have a great day!

October 11, 2023

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This dealership works very hard to accommodate the customer. Even issues that seem outside the box they are willing to work with you. That’s a step further than most. Well done More

by rwalker1953
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Recommend Dealer
Yes

Other Employees Tagged: William Bonilla

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Oct 12, 2023

Empire Toyota of Huntington responded

Thank you for taking the time to share your feedback about our dealership. Your recognition of our efforts means a lot to us, and we're pleased to have met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out.

September 23, 2023

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John DiLauro is always so helpful. Very thankful for this service advisor. He is very attentive to any concerns I have and makes sure to debrief with me afterwards. More

by shonda.bradshaw84
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Yes
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Sep 26, 2023

Empire Toyota of Huntington responded

Shonda, Thank you for leaving John this 5-star review and rating! We are pleased to know that his assistance could be of great value to you on your recent visit. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

September 22, 2023

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John was friendly and detail oriented. He filled us in completely, on our car's situation. More

by RLSUTTON02
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Recommend Dealer
Yes

Other Employees Tagged: William Bonilla

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Sep 22, 2023

Empire Toyota of Huntington responded

We highly appreciate you leaving John this excellent 5-star review! It is a delight to know that his assistance could be of great value to you on your recent visit, Your satisfaction is our top priority, and we look forward to serving you again.

September 18, 2023

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Always a great experience getting my Toyota's serviced at empire. I have a 2021 Tacoma and a 2022 4 Runner, both bought from Empire. They always take care of our vehicles! More

by TPalermo
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Recommend Dealer
Yes

Other Employees Tagged: Charlie Meuser

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Sep 18, 2023

Empire Toyota of Huntington responded

We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

September 17, 2023

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Empire Toyota has been working closely with us to resolve our concerns. We appreciate their efforts and hard work. Hopefully we can get to a satisfactory conclusion More

by rwalker1953
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Recommend Dealer
Yes
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Sep 18, 2023

Empire Toyota of Huntington responded

Thank you so much for your positive review. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.Have a great day!

September 17, 2023

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I don't know John. I was surprised they don't wash cars at service any more. More

by MJMSMM1
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Yes
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Sep 18, 2023

Empire Toyota of Huntington responded

Thank you for your feedback and we look forward to the opportunity to serve you again

August 14, 2023

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Expertise- professionalism and attitude always top shelf. I’ve always enjoyed working with the team. More

by MONAHAN_P
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Yes
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Aug 18, 2023

Empire Toyota of Huntington responded

Monahan, Thank you for this wonderful review, your kind words and support. We look forward to continue serving you and your automotive needs for many years to come!

August 11, 2023

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Extremely helpful staff, ensuring all my needs were met. I was helped by John D. who always stayed in touch me to let me know what was going on and was very clear in his communication throughout the few wee More

by Yasin
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Yes
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Aug 18, 2023

Empire Toyota of Huntington responded

Yasin, Thank you for taking the time to leave John this excellent feedback. We are happy to hear he provided you with A+ service that you so much deserve. Your satisfaction is our top priority, and we look forward to serving you again soon.

August 05, 2023

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Empire Toyota always provides top quality service for my cars. Their service representatives are knowledgeable and courteous. More

by rbarnett3
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Yes
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Aug 08, 2023

Empire Toyota of Huntington responded

Thank you so much for your positive review! Providing top-notch service is so important to us, and we are glad that our efforts could consistently meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs,

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