John was very helpful! Make this process extremely smooth! He was very knowledgeable and provided many details. I absolutely love my new Jeep! Thanks John!!
John was awesome. He worked with my family and was very patient. We waked in without an appointment he helped us in a timely manner. The customer service was excellent.
Was a great person to describe all aspects of the buying process. Was very diligent to get me to a comfortable place and price that made the numbers work.
"Above and beyond all expectations! John is awesome!"
- Andrew B
Having never purchased a new car through a dealership before, I walked in not knowing quite what to expect (and without an appointment!). My concerns were quickly abated, as Tony greeted me warmly, asked me a few questions, and then introduced me to the perfect Sales Consultant -- John.
John made me feel at ease with his friendly demeanor, and listened intently to my wants for a new vehicle. John was able to quickly determine what was important to me, and made some suggestions with absolutely no pressure. A few minutes later, and we were off for a test drive. Every question I had was quickly answered, and a plethora of features I would soon come to love were demonstrated; John knows his vehicles in and out!
The first test drive was followed by a second, and I knew I had found precisely what I was looking for. The sales process was seamless, much quicker than expected, and Tony and John worked together to get me an absolutely amazing deal!
I was able to walk out with my head held high, confident that I not only had found my dream car -- a unique and amazing Dodge Challenger -- (and at a fantastic price), but also had made a friendship that I will cherish in John. The team here is truly amazing -- second to none, and continue to make themselves readily and quickly available after the sale to answer and questions or address any concerns.
I can't sing the praises of this dealership enough! When you come here, you can be confident that you'll have a top-notch experience unlike any other -- just ask for Tony and John!
John was very helpful. Gave all the information about the vehicle we were interested on. Very knowledgeable! Always, asked how we were doing and thank us for our patiences. One of my best customer service experience.
"Repeat Customer "
My wife and I have been repeat customers and John Ferraiuolo has been our salesman each time. We have purchased four vehicles from Heritage and John and each and every time the process is gets a little easier but John is a terrific salesman and overall gentleman. He took the the time too really explain some new and interesting features of our newest vehicle. Thank you John and to the staff of Heritage Dodge for making our newest purchase pleasant and not stressful.
"Worst experience ever "
This was the worst experience, buying a car...EVER. I was told it wouldn’t be a hard hit on my credit and there was actually THREE hard inquiries. I put $15,500.00
down and they called First Financial Federal Credit Union to confirm my preapproval. Plus they even spoke with the guy at FFFCU and they still pulled my credit and had me fill out an application. The car was supposed to be identical to the one I test drove except for the 4X4, would be front wheel drive instead...it’s NOT. I couldn’t test drive it because the men who went to pick it up from another location...RAN OUT OF GAS. I got there around 12:30-1 I didn’t leave until closing time. By the time they got back with this vehicle, they still had to wash it. Then it was time for them to close. I told them the console thing wasn’t clipped. He said it clipped right back in. I ended up having to take it back for it to be fixed...it’s still NOT fixed. Did I mention...I ABSOLUTELY HATE THIS VEHICLE? If not...I HATE THIS VEHICLE! They did get me a spare tire kit, since there wasn’t one in there, like the first car I drove. The first manager who worked with John. I called him. He said he’d call me back...HE NEVER DID. I called again, left another message. Still no call. Finally, I called left a message with Tony. He called me back immediately. He was super nice and helpful.
John Ferraiuolo and Justin Chenoweth were absolutely great to work with. I work for another dealership and was very impressed how the entire deal went from front to back. Both gentlemen were very upfront, knowledgeable and easy to deal with. I would recommend anyone I know looking for Dodge product to contact John. He goes above and beyond to make sure the buyer has a great buying experience. Thank you again John and Justin. I love my new Scatpack.
"Wonderful Experience "
What a great team! John went above and beyond making our purchase go smoothly. Very knowledgeable about our vehicle taking the time to teach all the controls and making sure I was comfortable! Definitely will recommend to our friends!
"Great buying experience "
We had a specific vehicle and a specific price in mind and were not willing to compromise. McKayla, Justin, and John were great in working hard to meet our needs. In the end they exceeded our expectations. Great buying experience.