"The atmosphere was amazing! Mr. John Ferraiuolo is the BEST!"
This dealership was top notch! I have been working with Mr. John since November 2017 and he has been very patient and understanding the entire time. Mr. John went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever, he really made the overall experience enjoyable. The process was very quick and professional I felt like family by the end of the whole process! I would recommend Heritage Chrysler Dodge Jeep Ram Owings Mills to anyone (make sure you ask for Mr. John Ferraiuolo) to anyone who is looking for a new or used vehicle. Buying a car from him was a great experience!!!!
"Accommodating, Friendly and informative "
- Perry Petry
We went a day early just to browse and John took time to talk with us even though it was late and he had other customers. The next day we came back and John had a list of what he thought we would like. Ultimately John knew what would work for us as a family and explained in detail why because what we wanted was not practical. We couldn't have hand picked a better dealer to work with us.
The best experience I've ever had when buying a vehicle hands down. Their friendly, outgoing, and curious staff made for a relaxed environment. Highly recommend.
"Comfortable and easy car buying! "
My husband and I purchased a car from another Mile One dealership 4 years ago and were hesitant to return to another Mile One company due to our previous poor experience. However, John at Heritage Jeep made us glad we did. The car buying experience has been pleasant, simple and straightforward. John was helpful and knowledgeable and even provided us with snacks from his personal stash... who doesn’t love snacks?! John and the manager worked together to meet our budget and we are thankful to be driving home in our new Jeep! We will certainly return in the future. Great customer service goes a long way and we’re very happy we came back. Thank you, John for your wonderful service.
"Easiest new car purchase I’ve ever experienced "
I’ve bought many vehicles over the years and have to say that working with John was a pleasure. Always let me know what the next step in the process was and more importantly valued my time. John and Heritage wanted my business and did what they needed to do to earn it. This is rare these days. John also took the time to truly understand why I was buying and helped me select the right vehicle.
- Happy Girl
John went above and beyond to get me the car I wanted. I will definitely recommend this dealer to friends. I am totally pleased with my experience.
"Awesome experience! "
The staff over at Heritage were very helpful and friendly. They helped us get a truck we didn’t think we would qualify for. John was so patient and took the time to help us pair our phones to the car and explained how to use major functions of the truck. We couldn’t be happier with the service.
Last week, I purchased a new Jeep Sahara, which had been a long overdue dream. The Jeep had been ordered by Phil, the Service Manager, sight unseen. Phil worked for several weeks to get me exactly what I wanted. When I came into the dealership, I met John Ferraiuolo, who made the purchasing experience effortless and seamless. He showed me all of the details of the vehicle and even took the time to reintroduce me to driving a stick, since it had been over 20 years. Since the purchase, John has checked up on me several times. I feel like I got not only a new vehicle, but a new friend!
"Amazing experience "
Had an awesome experience working with this dealership! John was very helpful and friendly. He helped me find exactly what I wanted and was focused on getting me the best he could. Will definitely come back in the future.
Awesome Job John! He really helped me find the vehicle that a right for me and my budget. Very diligent working man! Thank you man!