John Ferranola | Page 11

We had a great experience, easy, fair, quick and hassle free. Our salesperson and the manager were great! free. Our salesperson and the manager were great! More

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I was referred to the dealership from a former employee. He had called the dealership and told them I was coming. I bought a car from them and went home and reviewed the contract. I noticed a few inconsist He had called the dealership and told them I was coming. I bought a car from them and went home and reviewed the contract. I noticed a few inconsistencies in the contract that were different from what was talked about and agreed upon. I called the former employee and went over it with him. He said the dealership padded the price, he said they front loaded it and that it was illegal to do. He was ashamed and embarrassed that he referred me to Smithtown Toyota. He called them and asked how they could do this to a customer, especially someone he referred. They of course lied and said it was all agreed upon and there were no inconsistencies. I was able to remove the tire protection which I was told only cost a dollar more a month but found out later it was an additional 875 dollars which amounted to 803 dollars more. I will never do business with Smithtown Toyota or refer a person to them ever. Nicky More

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Awesome experience from the beginning to the end, they were upfront and very thorough with me,all the questions I asked and all information given was great, This is a beautiful place and everyone in it wa were upfront and very thorough with me,all the questions I asked and all information given was great, This is a beautiful place and everyone in it was very friendly, I am a proud owner of a new 2022 4 runner, the experience was one of the best, I couldn't have asked for more, I am so appreciative of you all More

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Louis Bilous was exceptional from the time we first sat down with him through the time we left in our new vehicle. This was a purchase for my daughter and Lou really took the time to sit with her and expla down with him through the time we left in our new vehicle. This was a purchase for my daughter and Lou really took the time to sit with her and explain all the features of the vehicle. Thanks for all your help. More

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Excellent service from Lance, Trisha and John. Very knowledgeable and helpful. Kind and receptive... Great knowledgeable and helpful. Kind and receptive... Great More

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I worked with David Moshinsky at smithtown Toyota and had the best experience ever. I was looking for a 2021 rav 4 hybrid XLE with the weather package. I had another deal in place at another Toyota dealershi the best experience ever. I was looking for a 2021 rav 4 hybrid XLE with the weather package. I had another deal in place at another Toyota dealership however that car was delayed so I started shopping around again. I called every Toyota store on the island and this was the only one who worked a deal with me over the phone. In this market they are very very competitive with prices. Only was charged about 3K over sticker price compared to other places charging 6-7k over sticker price. I also had a trade in. They were SUPER competitive on the trade in. They offered me 2k more than any other dealership on my trade in, basically matching Kelly blue book value. David was amazing salesperson. Showed me the numbers and did the math in front of me to show they make sense, Most importantly he wasn’t pushy about me filling out the credit application. He sent me the link over text and I got it done at my own convenience and once I felt comfortable with it. he also got me black out emblems on a we owe for no additional cost. Once I sat down in the finance office there were absolutely zero games played. Didn’t offer me any bogus warranties and the price stayed the same from what we agreed upon with David. I am absolutely loving my car and am having no trouble getting in touch with David if I do have any questions or concerns. All in all a very great experience and would highly recommend working with David and smithtown Toyota in general. More

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Kept you informed throughout the sales process. Responded timely with inquiries via email, phone or even text. Never felt ignored or disregarded as felt at other Toyota dealership. I am from Que Responded timely with inquiries via email, phone or even text. Never felt ignored or disregarded as felt at other Toyota dealership. I am from Queens and traveled to Smith Town to get the service I felt I deserved and received. It was a please working with Anthony. More

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I walked in to the showroom explained the type of vehicle I needed. They pointed me to one that I may like. I was allowed to take it for a test drive, and drove home with the vehicle that evening. The salesm I needed. They pointed me to one that I may like. I was allowed to take it for a test drive, and drove home with the vehicle that evening. The salesman, Fritz, was courteous and patient in explaining all the new gadgets on my new car, and helping me connect the Wi-Fi and my phone to the infotainment system. More

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Salesman Fritz was accomadating, friendly and knowledgeable. Just deducted a star because Smithtown Toyota is price fixing, charging $5,500 over MSRP the same as Sunrise Toyota and millennium Toy knowledgeable. Just deducted a star because Smithtown Toyota is price fixing, charging $5,500 over MSRP the same as Sunrise Toyota and millennium Toyota. More

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Had great experience with purchase of my RAV4. Everyone extremely professional and very helpful. Awesome!! extremely professional and very helpful. Awesome!! More

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