John Francis
John Francis at Herb Chambers Kia of Burlington

John Francis | Page 4

Sales & Leasing Consultant

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

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4.9
114 Reviews

Dealership Experience

15 yrs

4.9

114 Reviews

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114 Reviews of John Francis

August 12, 2023

Dealership Rating
Employee Rating

Great service from initial call to final sale. Truly not the stereotype dealership. Will be returning for future car purchases. More

by michaelckunkel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Aguirre , Laurel

Aug 14, 2023

Herb Chambers Kia of Burlington responded

Hey Michael, we're happy to have broken the stereotype for you at Herb Chambers Kia of Burlington! We look forward to assisting with your future car purchases. Thanks for sharing your experience!

June 11, 2023

Dealership Rating
Employee Rating

Had my car in for routine service. Staff is friendly, knowledgeable and helpful. Service is great! Very thorough. They take the time to explain everything to you before and after they More

by GerardDeViller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Arbelae , Diego Barreto

Jun 13, 2023

Herb Chambers Kia of Burlington responded

Gerard, thank you for taking the time to share your wonderful experience with Herb Chambers Kia of Burlington's service team! We appreciate your business and hope to see you again next time!

June 02, 2023

Dealership Rating
Employee Rating

Michael and his team always great care of me. Excellent customer service and very professional! More

by Algiles007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Arbelae, Julian Aguirre , Carlos Fonseca

Jun 06, 2023

Herb Chambers Kia of Burlington responded

We're happy Michael and the team were so helpful! We take great pride in our customer service and are happy we made this a five-star experience! Thank you for being part of the Herb Chambers Kia of Burlington family!

March 26, 2023

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Employee Rating

Herb Chambers Kia of Burlington provides great service at a decent price. It's my "go-to" dealership. More

by JTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Montealegre

Mar 28, 2023

Herb Chambers Kia of Burlington responded

Thank you for your confidence in the Herb Chambers Kia of Burlington team! We appreciate your continued support and look forward to your next visit!

March 14, 2023

Dealership Rating
Employee Rating

I Retract my earlier review. After being invited to sit down with general manager Senee O'Connell, I was treated with respect and honesty. It is amazing what a few days and level More

by ernhdtman2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Senee O’Connell

Mar 30, 2023

Herb Chambers Kia of Burlington responded

We would like to understand what happened to cause this poor rating and help resolve your concerns. Please contact me at your earliest convenience if you would be interested in discussing your experience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

Apr 06, 2023

Herb Chambers Kia of Burlington responded

Thank you for taking the time to speak with me. I appreciate you giving us the opportunity to resolve your concerns and hope you won't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future. Take care! Respectfully, Senee O'Connell - General Manager - soconnell@herbchambers.com

Mar 14, 2023

ernhdtman2000 responded

You guys do not stand behind your vehicles

Mar 30, 2023

ernhdtman2000 responded

I'll be e mailing you. As return customers we were treated nasty be sure you look for my email. I doubt if you'll do anything

March 07, 2023

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Employee Rating

Would definitely recommend dealership. Sales & service are great. 3rd vehicle leased here, so that says alot More

by Cmlavigne9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Finance - Michsel

Mar 08, 2023

Herb Chambers Kia of Burlington responded

We're so pleased to have earned your recommendation and five-star rating! We look forward to seeing you back for your next sales or service appointment! Thank you! - Herb Chambers Kia of Burlington

January 09, 2023

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Employee Rating

My experience was excellent all around. John was helpful, insightful, and communicative. I would highly reccomend this dealership. More

by melanieshaw10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2023

Herb Chambers Kia of Burlington responded

Thank you for sharing this fantastic feedback with us! We're so glad you enjoyed working with John and we hope to see you again next time here at Herb Chambers Kia of Burlington!

December 09, 2022

Dealership Rating
Employee Rating

Great experience and no hassle. Worked with me on getting everything I wanted. Highly recommend Herb Chambers. Ask for John Francis More

by pmungo30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2022

Herb Chambers Kia of Burlington responded

Thanks for the five stars! We're glad to hear that John and the rest of the crew here at Herb Chambers Kia of Burlington could assist you. We hope to see you back!

November 18, 2022

Dealership Rating
Employee Rating

Very pleasant and accommodating. When we arrived for my appointment I wasn’t standing in a line they had a lot of counter help so we moved right along. Took no time to do my paperwor More

by kiasportage823
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson

Nov 21, 2022

Herb Chambers Kia of Burlington responded

Thank you for the kind review! We're happy to hear you had a pleasant experience here at Herb Chambers Kia of Burlington and we hope you'll be visiting us again in the future. Take care!

November 12, 2022

Dealership Rating
Employee Rating

John was incredibly helpful. There was no aggressive sales and he just wanted to make it happen for us. More

by Pmgcoppola
Sales Price Transparency
Recommend Dealer
Yes
Nov 14, 2022

Herb Chambers Kia of Burlington responded

Thank you for sharing this fantastic feedback with us! We're happy to hear John was helpful to you during your visit and we hope to see you again next time here at Herb Chambers Kia of Burlington!

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