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John Francis

Overview Reviews (116)

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John Francis

John Francis | Page 4

Sales & Leasing Consultant

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

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4.9

116 Reviews

Overview Reviews (116)

Dealership Experience

15 yrs, 2 mos

4.9

116 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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116 Reviews of John Francis

November 28, 2023

Dealership Rating

Employee Rating

John Francis is a gift. No xx want a red Kia Soul. Got me a new one No xx want a red Kia Soul. Got me a new one More

by franeaglesmurphy

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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September 05, 2023

Dealership Rating

Employee Rating

John Francis was incredibly personable and remarkably knowledgeable. He sets a very high standard for a salesman, working with the customer with wit and wisdom. Give that man a raise!!! knowledgeable. He sets a very high standard for a salesman, working with the customer with wit and wisdom. Give that man a raise!!! More

by SueKatz

Recommend Dealer

Yes

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Sep 06, 2023 -

Herb Chambers Kia of Burlington responded

Hey Sue, it's great to know that John made your experience at Herb Chambers Kia of Burlington a memorable one. We appreciate the kind words and we'll be sure to pass along your praise! Have a great ride!

August 12, 2023

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Employee Rating

Great service from initial call to final sale. Truly not the stereotype dealership. Will be returning for future car purchases. Truly not the stereotype dealership. Will be returning for future car purchases. More

by michaelckunkel

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Julian Aguirre , Laurel

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Aug 14, 2023 -

Herb Chambers Kia of Burlington responded

Hey Michael, we're happy to have broken the stereotype for you at Herb Chambers Kia of Burlington! We look forward to assisting with your future car purchases. Thanks for sharing your experience!

June 11, 2023

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Employee Rating

Had my car in for routine service. Staff is friendly, knowledgeable and helpful. Service is great! Very thorough. They take the time to explain everything to you before and after they Staff is friendly, knowledgeable and helpful. Service is great! Very thorough. They take the time to explain everything to you before and after they perform the service. I can't recommend them enough!! More

by GerardDeViller

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cesar Arbelae, Diego Barreto

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Jun 13, 2023 -

Herb Chambers Kia of Burlington responded

Gerard, thank you for taking the time to share your wonderful experience with Herb Chambers Kia of Burlington's service team! We appreciate your business and hope to see you again next time!

June 02, 2023

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Michael and his team always great care of me. Excellent customer service and very professional! Excellent customer service and very professional! More

by Algiles007

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Julian Aguirre , Cesar Arbelae, Carlos Fonseca

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Jun 06, 2023 -

Herb Chambers Kia of Burlington responded

We're happy Michael and the team were so helpful! We take great pride in our customer service and are happy we made this a five-star experience! Thank you for being part of the Herb Chambers Kia of Burlington family!

March 26, 2023

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Herb Chambers Kia of Burlington provides great service at a decent price. It's my "go-to" dealership. a decent price. It's my "go-to" dealership. More

by JTR

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Montealegre

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Mar 28, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in the Herb Chambers Kia of Burlington team! We appreciate your continued support and look forward to your next visit!

March 14, 2023

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I Retract my earlier review. After being invited to sit down with general manager Senee O'Connell, I was treated with respect and honesty. It is amazing what a few days and level After being invited to sit down with general manager Senee O'Connell, I was treated with respect and honesty. It is amazing what a few days and level heads can achieve. I will recommend this dealership to anyone looking for a vehicle More

by ernhdtman2000

Sales Price Transparency

Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Senee O’Connell

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Mar 30, 2023 -

Herb Chambers Kia of Burlington responded

We would like to understand what happened to cause this poor rating and help resolve your concerns. Please contact me at your earliest convenience if you would be interested in discussing your experience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

Apr 06, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to speak with me. I appreciate you giving us the opportunity to resolve your concerns and hope you won't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future. Take care! Respectfully, Senee O'Connell - General Manager - soconnell@herbchambers.com

Mar 14, 2023 -

ernhdtman2000 responded

You guys do not stand behind your vehicles

Mar 30, 2023 -

ernhdtman2000 responded

I'll be e mailing you. As return customers we were treated nasty be sure you look for my email. I doubt if you'll do anything

March 07, 2023

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Would definitely recommend dealership. Sales & service are great. 3rd vehicle leased here, so that says alot Sales & service are great. 3rd vehicle leased here, so that says alot More

by Cmlavigne9

Sales Price Transparency

Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Finance - Michsel

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Mar 08, 2023 -

Herb Chambers Kia of Burlington responded

We're so pleased to have earned your recommendation and five-star rating! We look forward to seeing you back for your next sales or service appointment! Thank you! - Herb Chambers Kia of Burlington

January 09, 2023

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Employee Rating

My experience was excellent all around. John was helpful, insightful, and communicative. I would highly reccomend this dealership. John was helpful, insightful, and communicative. I would highly reccomend this dealership. More

by melanieshaw10

Sales Price Transparency

Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

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Jan 10, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for sharing this fantastic feedback with us! We're so glad you enjoyed working with John and we hope to see you again next time here at Herb Chambers Kia of Burlington!

December 09, 2022

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Employee Rating

Great experience and no hassle. Worked with me on getting everything I wanted. Highly recommend Herb Chambers. Ask for John Francis Worked with me on getting everything I wanted. Highly recommend Herb Chambers. Ask for John Francis More

by pmungo30

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Dec 09, 2022 -

Herb Chambers Kia of Burlington responded

Thanks for the five stars! We're glad to hear that John and the rest of the crew here at Herb Chambers Kia of Burlington could assist you. We hope to see you back!