John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.
Read moreDealership Experience
16 yrs, 10 mos
Industry Experience
17 yrs, 10 mos
646 Reviews
Write a Review646 Reviews of John Gaines
October 04, 2022
I left my XC 90 for 80k service prior to leaving town for a long weekend trip, Staff notified me of the work that was needed or recommended and discussed it with me. The work was completed and the car ready a long weekend trip, Staff notified me of the work that was needed or recommended and discussed it with me. The work was completed and the car ready as promised. Plus the dirty car they received was sparkling when I picked it up. More
October 03, 2022
I wish they would’ve listen to me more. I don’t feel like they heard what my problem was. I left with squeaky brakes which was the same way I came in. I don’t feel like they heard what my problem was. I left with squeaky brakes which was the same way I came in. More
Other Employees Tagged: Josh
October 03, 2022
Service dept is always great! I was there for some warranty work that had been done already. Jeep refused to do it so I had to come back to Volvo. It was not a great time for me a I was there for some warranty work that had been done already. Jeep refused to do it so I had to come back to Volvo. It was not a great time for me as my father had just passed away. I thought they were going to charge me for for the labor but they didn't. So I was happy about that. The showroom service/vibe is lacking. Maybe I didn't look like I could afford a Volvo? Or maybe they had met their sales goals already? I sat out there waiting to be picked up by a friend for a good 30-45 minutes. I counted at least 6 employees. I looked at 2 vehicles on display. Not interested, but still. Nothing. Not a single hello. Weird? Or rude? More
October 02, 2022
My wife needed a oil change / josh got her in while she waited/a great job waited/a great job More
Other Employees Tagged: Chad Christensen, Joel Palmquist , Josh Herman / Kevin / Cory

