John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 14

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

October 06, 2022

Dealership Rating
Employee Rating

Great over the phone service with Chris and inshop service with John. Issue was fixed in a day. More

by STIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Vanmeter

October 04, 2022

Dealership Rating
Employee Rating

I left my XC 90 for 80k service prior to leaving town for a long weekend trip, Staff notified me of the work that was needed or recommended and discussed it with me. The work was completed and the car ready More

by ejanet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2022

Gorges Volvo Cars responded

Glad we could take care of everything and while you were out. We hope your trip was fantastic and look forward to seeing you next time!

October 03, 2022

Dealership Rating
Employee Rating

I wish they would’ve listen to me more. I don’t feel like they heard what my problem was. I left with squeaky brakes which was the same way I came in. More

by Morgan Swanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh

October 03, 2022

Dealership Rating
Employee Rating

Service dept is always great! I was there for some warranty work that had been done already. Jeep refused to do it so I had to come back to Volvo. It was not a great time for me a More

by MCOOPER-HUBBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2022

Gorges Volvo Cars responded

We appreciate the feedback and will work on doing better to engage with service clients on the sales side.

October 02, 2022

Dealership Rating
Employee Rating

I appreciate the quality service. They recently helped me in an urgent situation which was much appreciated. More

by TERRIANN290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2022

Gorges Volvo Cars responded

Our service team will always do what we can to accommodate. Glad it all worked out!

October 02, 2022

Dealership Rating
Employee Rating

I like the service they provide for all the customers cory is a good service advicer More

by rodriguezpablo2828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2022

Gorges Volvo Cars responded

Cory is top notch and your recognition is appreciated!

October 02, 2022

Dealership Rating
Employee Rating

Great service very professional prompt explaining everything that had to be done highly recommend for sure More

by BERUBE1050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 02, 2022

Dealership Rating
Employee Rating

My wife needed a oil change / josh got her in while she waited/a great job More

by TDKALAMAJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist , Josh Herman / Kevin / Cory

Oct 05, 2022

Gorges Volvo Cars responded

Love to hear it! See you next time!

October 01, 2022

Dealership Rating
Employee Rating

Customer service was tremendous like always. They got my car in quick, turned it around on time. It’s always a great experience there. More

by CORTIRISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 01, 2022

Dealership Rating
Employee Rating

It’s the only place I trust my car to go to and it’s close to my apt. More

by debsthegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2022

debsthegirl responded

Thanks for being open on Saturday too❤️

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