John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 13

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

October 21, 2022

Dealership Rating
Employee Rating

Great experience, as I always have at Gorges Volvo. I had a major repair bill that I was frustrated with, but the service staff was patient and understanding of my situation which helped immensely. More

by MPUETZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2022

Gorges Volvo Cars responded

We appreciate you and will always do what we can to offer our support.

October 21, 2022

Dealership Rating
Employee Rating

Always excellent service from the employees. I love the easy online maintenance schedulers app. My overall experience with this dealership has been great. More

by Jennifer Farber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2022

Gorges Volvo Cars responded

We are happy you find it useful. Thank you for sharing, Jennifer!

October 19, 2022

Dealership Rating
Employee Rating

They had a courtesy car ready for me and my car was done on time! Josh is the best!! More

by contessa632
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 14, 2022

Dealership Rating
Employee Rating

Great sales depot. Often service depot is similar. But hey can have an occasional hiccough. I do like the fact if you have a low tire pressure message, they are able More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Percival , Josh,

Oct 21, 2022

Gorges Volvo Cars responded

Thanks, Roger!

October 13, 2022

Dealership Rating
Employee Rating

I trust Gorges Volvo to help me care for my Volvo investment. My rear brake pad and rotor replacement was scheduled quickly as a preventive measure to ensure my Volvo would be ready for anything even More

by Deb 2653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh, Corey, everyone in service department

Oct 18, 2022

Gorges Volvo Cars responded

We will keep your vehicle running top notch, Deb! Have fun on your adventure. We look forward to hearing all about it!

October 13, 2022

Dealership Rating
Employee Rating

The personnel I dealt with at Gorges Volvo in Omaha’s we’re mostly friendly, courteous, and professional. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh

Oct 17, 2022

Gorges Volvo Cars responded

Good to hear, Bill! We hope you make it an even better experience next time!

October 13, 2022

Dealership Rating
Employee Rating

They completed the routine service in a timely manner and notified me quickly of it’s completion. More

by Mw888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 12, 2022

Dealership Rating
Employee Rating

Excellent service and care. I’m very happy with how my car is driving and how they took care of me as a customer. More

by PSMARLETTEJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 11, 2022

Dealership Rating
Employee Rating

We always feel taken care of! Thank you for accommodating our vehicle/family's needs! More

by RosalindaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Gorges , Chandler Welsh, Kevin, Service Dept.

Oct 17, 2022

Gorges Volvo Cars responded

Thank you for trusting us with it! We appreciate the opportunity and will continue to make sure all is well!

October 09, 2022

Dealership Rating
Employee Rating

The entire team at Gorges Volvo is so professional and kind. They have been accommodating and effective for every service appointment. More

by SMUELLER75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist , Charles Erickson, Cory and Josh in the Service Department.

Oct 17, 2022

Gorges Volvo Cars responded

We will always do what we can to get you taken care of. Thank you for your loyalty over the years!

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