John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 15

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

September 29, 2022

Dealership Rating
Employee Rating

Pristine maintenance reception area. Attentive and helpful. Receptive to answering questions. No delay in taking vehicle in for scheduled service. More

by JO42950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 29, 2022

Dealership Rating
Employee Rating

We received great customer service with all questions being answered. We also received amazing communication from your sales rep. Everyone was ver accommodating and made the experience very easy and enjo More

by lpaulsen132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 27, 2022

Dealership Rating
Employee Rating

Very good service! Always responsive and take good care of us! Gorges is the best! More

by JANDERSON47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 26, 2022

Dealership Rating
Employee Rating

Scheduling was easy and fast. Service advisor was good. Shuttle service excellence! Waiting area just ok, not good to sit and work. More

by ZEKARIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Gorges Volvo Cars responded

Thanks for sharing! We look forward to seeing you next time.

September 25, 2022

Dealership Rating
Employee Rating

Always friendly and great service in the service department. Prompt and car is washed when i get it back. More

by MANDKHANSEN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Percival

September 23, 2022

Dealership Rating
Employee Rating

I appreciated the polite staff, prompt service, and the quality inspection of my vehicle. Thank you! More

by DARIANS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2022

Gorges Volvo Cars responded

We are happy to help! Thank you for the visit!

September 21, 2022

Dealership Rating
Employee Rating

Service was on time. Staff was friendly and worked with us to find a cheaper and better option for new tires More

by CURT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2022

Gorges Volvo Cars responded

Thanks for sharing, Curt!

September 21, 2022

Dealership Rating
Employee Rating

On time, very professional and attentive. Good options for transport and finally, good communication on status and completion. More

by JDHINDIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 20, 2022

Dealership Rating
Employee Rating

Front desk staff with significant difficulty getting me to appropriate department. Service staff typically unfriendly. Can get the job done but always seems like they’re being bothered. More

by GBar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 21, 2022

Gorges Volvo Cars responded

We apologize for the cumbersome start to your service but appreciate the feedback and will be using this as a learning experience for both our front desk staff as well as our advisors.

September 14, 2022

Dealership Rating
Employee Rating

Yes the service dept took care of me again / I drop my car off Monday night / my appointment was on Tuesday . I told Kevin I needed it by 2: pm . They pick me up and I my appointment on time / thanks agai More

by TDKALAMAJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist , Kevin parks , josh Herman , Cory

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