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John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 18

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

August 23, 2022

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Employee Rating

Very friendly and consultative service, always helpful and accommodating, offering rides or loaner cars when needed. More

by JLOWE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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August 23, 2022

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Always helpful. They explain the issue thoroughly and always respond timely to requests when called. More

by CURT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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August 22, 2022

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Gorges Team is top notch, sales through service excellent every time I visit, recommend them to everyone More

by Badwxdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 23, 2022

Gorges Volvo Cars responded

Thank you for your good word! We appreciate your loyalty over the years and look forward to seeing you next time!

August 22, 2022

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Employee Rating

Best service department I have ever experienced. It is one of the reasons I continue to buy a Volvo. More

by Bjmc4011
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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August 21, 2022

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I was able to get my car in quickly &pick it up the same day More

by marikay.schwaller
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 23, 2022

Gorges Volvo Cars responded

Glad we could work with your schedule!

August 20, 2022

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Employee Rating

I repair I went I for at gorges Volvo and got charges for, wasn’t fixed, so I’m going to need to set another appointment to have it properly fixed More

by KELLY_OGREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Aug 23, 2022

Gorges Volvo Cars responded

We are sorry to hear you are still experiencing some issues with your battery. We tested it, it showed that it was still healthy which is why we did not recommend replacing it. You are welcome to bring it back and we can test it again, just give us a call at 402-359-1500 and ask for Haley. Thank you!

August 17, 2022

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Employee Rating

Great service from the Omaha location. Service was quick car was cared for and communication was great More

by sethover89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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August 17, 2022

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Employee Rating

Great professional service. I am very impressed with their communication skills and timely feedback. Exceeded my expectations More

by Camilsaadi1
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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August 16, 2022

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Employee Rating

Timely, friendly, and efficient, I feel comfortable using Gorges Volvo Service Center. A great waiting area, as well. More

by OMAHAJONES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print

August 15, 2022

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Employee Rating

The people at the service counter were prompt and courteous. They respected my time and finished my appt in one hour. More

by TJS1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Aug 16, 2022

Gorges Volvo Cars responded

We try our best to be efficient and friendly and are glad to hear you enjoyed your experience!

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