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John Gaines

Overview Reviews (646) Inventory (157)

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John Gaines

John Gaines | Page 19

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

646 Reviews

Overview Reviews (646) Inventory (157)

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

August 15, 2022

Dealership Rating

Employee Rating

The service representative was nice and helpful. Get the job done right and in a responsible way. Get the job done right and in a responsible way. More

by HUNGCHEN777

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Coly

August 15, 2022

Dealership Rating

Employee Rating

Service was good and only those items on my list really needing maintenance were performed. This saved me quite a bit of money and is very much appreciated. What is most frustrating is the continuing “lo needing maintenance were performed. This saved me quite a bit of money and is very much appreciated. What is most frustrating is the continuing “low battery” warning which wasn’t reset when the auxiliary battery was replaced. Now I remain unsure if I really have a low battery or just a warning. More

by DACIICLAW

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 16, 2022 -

Gorges Volvo Cars responded

We are glad to hear we were able to save you some money on the service side and will have your advisor look into the warning and reach out here shortly so we can get that taken care of. If you need immediate assistance please give us a call at 402-359-1500 and ask for Kevin.

Aug 16, 2022 -

DACIICLAW responded

Just got off work at 1830 and tried to call Kevin but likely all done for the day. Will try tomorrow. Thx.

August 13, 2022

Dealership Rating

Employee Rating

Every person on the team is outstanding. Josh and Kevin are always awesome. Large reason why I keep getting Volvos is the service team. Josh and Kevin are always awesome. Large reason why I keep getting Volvos is the service team. More

by Anderson.bill13

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 15, 2022 -

Gorges Volvo Cars responded

We are really fortunate to have the team we do, especially for as long as we have had them. We look forward to seeing you next time!

August 12, 2022

Dealership Rating

Employee Rating

Volvo is always courteous, friendly and does a quality job in their service department from simple oil change to repairs. job in their service department from simple oil change to repairs. More

by CCCREWS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Herman

August 12, 2022

Dealership Rating

Employee Rating

Awesome. Outstanding. Great customer service each and everytime. They know how to turn customers into repeat customer. Service staff is second to none! Outstanding. Great customer service each and everytime. They know how to turn customers into repeat customer. Service staff is second to none! More

by MRWHISKEY1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joel Palmquist

August 12, 2022

Dealership Rating

Employee Rating

I’ve been a fan of Volvo cars since buying my 1st, a 244DL in 1978…. But I am a “Raving Fan” today. I just bought my 10th last week from Gorges Volvo, a CPO XC90. The Gorges Sales & Service team is th 244DL in 1978…. But I am a “Raving Fan” today. I just bought my 10th last week from Gorges Volvo, a CPO XC90. The Gorges Sales & Service team is the best I’ve ever dealt with. More

by DENNISLNUN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Percival, Marcus Gorges, Joel Palmquist , Corey, Kevin & Josh in the service are amazing!!

Aug 15, 2022 -

Gorges Volvo Cars responded

It is the lifetime clients like you who make this job so rewarding. We appreciate your loyalty to the brand, and to us! Congratulations on the latest addition!

August 11, 2022

Dealership Rating

Employee Rating

Fantastic dealership. The service advisors are very helpful and the work is well done. Everything is convenient. Thank you. The service advisors are very helpful and the work is well done. Everything is convenient. Thank you. More

by OMAHAMICKEYD

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

August 10, 2022

Dealership Rating

Employee Rating

Always attentive, knowledgeable, accommodating, and efficient. Clean and welcoming drop off center and waiting area. efficient. Clean and welcoming drop off center and waiting area. More

by DEANA18

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

August 09, 2022

Dealership Rating

Employee Rating

Very impressive service team. Kevin is attentive & understands quality customer service. Kevin ensured our Volvo was serviced timely and delivered sparkling clean. Job well don Kevin is attentive & understands quality customer service. Kevin ensured our Volvo was serviced timely and delivered sparkling clean. Job well done More

by RCBYER7374

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist , Mike Percival

August 08, 2022

Dealership Rating

Employee Rating

We had Fast and friendly service. They were helpful in getting us a ride over to the mall and back. They were helpful in getting us a ride over to the mall and back. More

by Kona

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 11, 2022 -

Gorges Volvo Cars responded

Thank you for seeing us and trying out the shuttle service!

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