John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 20

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 11 mos

Industry Experience

17 yrs, 11 mos

4.9

646 Reviews

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646 Reviews of John Gaines

August 08, 2022

Dealership Rating
Employee Rating

We have received great service in a timely manner. The staff are all very welcoming and friendly. More

by Kmorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 07, 2022

Dealership Rating
Employee Rating

Dealership is awesome. I own two Volvos and wouldn't take them anywhere else. Great customer service and smiling faces. More

by PAMGAINES5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Gorges

Aug 11, 2022

Gorges Volvo Cars responded

Thank you for your loyalty, Pam!

August 04, 2022

Dealership Rating
Employee Rating

Great service! They were incredibly accommodating and helpful. We appreciate their clear communication. Highly recommended! More

by COURTNEY.HILLEBRECHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 04, 2022

Dealership Rating
Employee Rating

The professionalism and work. Outstanding!!! Would recommend to anyone!! On time and got my car done early More

by irishlady0205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 03, 2022

Dealership Rating
Employee Rating

Staff is courteous and friendly. Very knowledgeable and the coffee and snacks in the waiting room was good as well. More

by migeiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2022

Gorges Volvo Cars responded

Thank you for sharing. Next time we hope to provide a true 5 star experience!

August 01, 2022

Dealership Rating
Employee Rating

The service department at Gorges Volvo is top notch. They respond to any questions I have in a timely manner. Always polite. Happy customer! More

by Mara coltrin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 01, 2022

Dealership Rating
Employee Rating

Cory consistently provides the BEST customer service! He keeps me informed throughout the service process so that there are no surprises. The team is knowledgeable and I never feel like I am getting he More

by rpederso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory

July 29, 2022

Dealership Rating
Employee Rating

It was a clean facility and the maintenance work was completed quickly. The maintenance team seemed quite knowledgeable and friendly. The staff inside were not as welcoming. No hello, just a bunch of pe More

by katrinaondracek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2022

Gorges Volvo Cars responded

Thank you for sharing this. We are always looking for ways to improve and will be relaying this to the team. We appreciate your business and feedback.

July 29, 2022

Dealership Rating
Employee Rating

Kevin, Cory, Josh are the best service managers Ive encountered in my adult life, multiple states and tech do things right the first time More

by NODAKLAND
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Josh Cory

Aug 03, 2022

Gorges Volvo Cars responded

Between the three of them, they've got over 45yrs in our service department! We are truly fortunate to have them. Thank you for the recognition, they deserve it!

July 28, 2022

Dealership Rating
Employee Rating

The work as completed on time. The staff had good communication on issues they identified. More

by mloeffler4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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