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John Gaines

Overview Reviews (646) Inventory (157)

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John Gaines

John Gaines | Page 21

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

646 Reviews

Overview Reviews (646) Inventory (157)

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

July 27, 2022

Dealership Rating

Employee Rating

Quick and easy experience. They are very customer focused and get you on your way without hassle. They are very customer focused and get you on your way without hassle. More

by AKIRKEBAK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

July 26, 2022

Dealership Rating

Employee Rating

The valet and maintenance service were great. The problem was quickly diagnosed and resolved in the same day. The problem was quickly diagnosed and resolved in the same day. More

by DUSTAN_DANIEL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 03, 2022 -

Gorges Volvo Cars responded

The valet program has certainly been a welcomed addition to our service offerings. Thank you for trying it out!

July 26, 2022

Dealership Rating

Employee Rating

Everyone in the service department has always been so friendly and helpful, especially Josh and Kevin friendly and helpful, especially Josh and Kevin More

by JACKIE7170

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Josh and Kevin

July 26, 2022

Dealership Rating

Employee Rating

Efficient, professional and friendly service. What more could you ask for? Likely the cleanest garage I have seen. Waiting room is much better than average. And it is a blast to look at the new v What more could you ask for? Likely the cleanest garage I have seen. Waiting room is much better than average. And it is a blast to look at the new vehicles in the showroom! More

by ken60

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

July 26, 2022

Dealership Rating

Employee Rating

Excellent experience! Service is always top notch and thorough. Communication is great and they never try to upsell work that isn’t needed. Service is always top notch and thorough. Communication is great and they never try to upsell work that isn’t needed. More

by RJMMA413

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 26, 2022 -

Gorges Volvo Cars responded

We appreciate the visit and you sharing your experience!

July 25, 2022

Dealership Rating

Employee Rating

Quick turnaround, helpful staff, comfortable waiting area. We were able to get in and out without delay. area. We were able to get in and out without delay. More

by JSCHWALLER64

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

July 22, 2022

Dealership Rating

Employee Rating

Quality of workmanship is good and the service is timely. We enjoy the friendly attitude of the personnel. We enjoy the friendly attitude of the personnel. More

by frenc23

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

July 20, 2022

Dealership Rating

Employee Rating

All ways does a great job and helpful at answering any questions I might have. questions I might have. More

by russianlawngnome

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

July 20, 2022

Dealership Rating

Employee Rating

I’d feel a lot better if my AC was fixed. Having to wait 10 days to get it in for a 2nd appointment to fix it due to staff shortages. Having to wait 10 days to get it in for a 2nd appointment to fix it due to staff shortages. More

by Steve Kampschnieder

Verified Customer

Recommend Dealer

Jul 20, 2022 -

Gorges Volvo Cars responded

Hi Steve. We understand your frustration and are hard at work trying to get caught up. It looks like you were last in at the end of June for the ac. We are sorry to hear you are still experiencing issues. If you would like to call us at 402-359-1500 we will do our best to get you in as soon as possible.

July 15, 2022

Dealership Rating

Employee Rating

This dealership is honest and treats me with respect. The car I purchased is amazing and am given prompt and courteous service. Thank you. The car I purchased is amazing and am given prompt and courteous service. Thank you. More

by 66COBRA

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist , Charles Erickson, Josh Kevin and Corey in service department

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