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John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 24

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

June 22, 2022

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Employee Rating

The team at Gorges does top notch work, every time I bring our 2007 XC90 in. More

by KMATTHES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haley Frost

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Jun 24, 2022

Gorges Volvo Cars responded

We look forward to helping you keep the XC90 on the road for many years to come!

June 22, 2022

Dealership Rating
Employee Rating

Dealership was an excellent experience. They have a wonderful coffee machine. Staff is friendly and helpful. More

by Jennifer Farber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jul 05, 2022

Gorges Volvo Cars responded

We love to hear it! We will do what we can to provide a 5 star experience next time!

June 21, 2022

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Employee Rating

Awesome customer service. Easy to make the appointment and answered all my questions to make an great experience. More

by PYOUNG4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jul 05, 2022

Gorges Volvo Cars responded

Our goal is to make it simple from start to finish and are glad we could succeed in that. Thank you so much!

June 21, 2022

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Employee Rating

The service was great and the team kept me apprised of any issues or recommendations that arose during the course of the service. They are friendly, trustworthy and fantastic to work with. More

by tracihancock1066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print

June 21, 2022

Dealership Rating
Employee Rating

Great attention to detail. Pleasant staff to work with. Good value for the money. Always on time. More

by JEROWINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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June 20, 2022

Dealership Rating
Employee Rating

Extremely unhappy with the service department! Failed at completing my service as they indicated needing on my previous visit. More

by MIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Jun 24, 2022

Gorges Volvo Cars responded

Mike, we apologize for any short comings. To better assist, can you please provide your full name or the name the appointment was under, so we can look into this a bit further? We would appreciate the opportunity to make this right.

June 19, 2022

Dealership Rating
Employee Rating

Easy to schedule service. Very communicative about the work. They explain everything thoroughly upon completion. More

by SVELANDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print

June 19, 2022

Dealership Rating
Employee Rating

Scheduled online was easy and they completed the work as needed in a timely manner. More

by RDurant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 20, 2022

Gorges Volvo Cars responded

We are glad to hear our online scheduling made it easy!

June 17, 2022

Dealership Rating
Employee Rating

Quick and thorough service. Cleaned my car- thank you! Friendly and explained the issue. No charge for the 30 min! More

by NICKICLEVELAND13.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 20, 2022

Gorges Volvo Cars responded

Thanks for bringing it by. We will always get you a vacuum and wash...weather permitting ;) We hope to see you down the road!

June 16, 2022

Dealership Rating
Employee Rating

Efficient and professional staff and team. Find the problem and fixed it fast. Nice place to wait More

by JEROWINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 20, 2022

Gorges Volvo Cars responded

We are happy to be of service. Thank you for trusting us with your vehicle!

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