John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 25

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

June 15, 2022

Dealership Rating
Employee Rating

The service department always go above and beyond in client satisfaction. Would definitely recommend Volvo. More

by BKT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2022

Gorges Volvo Cars responded

We are glad to know our hard work does not go unnoticed. We look forward to seeing you next time!

June 15, 2022

Dealership Rating
Employee Rating

Very friendly and had a great experience. They even called my exited warrant company to see if some repairs would be covered by it. Many thanks. More

by homedippel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 14, 2022

Dealership Rating
Employee Rating

Not a satisfactory experience. Asked to check the tire pressure on tires. I was told there was a problem with a senor and it could not be reset. Out of curiosity I took the car to More

by NEAIRCAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 14, 2022

Gorges Volvo Cars responded

Checking the tire pressure is part of our regular inspection process. It is very possible that due to the age of the tire sensors that one could be going out and would cause the light to come on. We apologize for any inconvenience but we do only recommend work that is necessary at time of service and hope you give us another chance. If you would like to discuss this further or have any other concerns please do not hesitate to call our Service Manager, John Gaines at 402-359-1500.

Jun 15, 2022

NEAIRCAV responded

This is not the first time an unnecessary service has been recommended and I have sought a second opinion, to fine out that the repair was not needed. I believe that the service department sometimes does a quick assessment and really dosen't look into the problem a bite deeper to really fine the problem.

June 14, 2022

Dealership Rating
Employee Rating

Always very helpful whenever I take my vehicle in. Staff extremely knowledgeable. Would go there again. More

by JKARCHER11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 13, 2022

Dealership Rating
Employee Rating

Love the service there, especially from Josh and Kevin! They are professional and fair. Thx More

by jackie717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh and Kevin

June 13, 2022

Dealership Rating
Employee Rating

Super efficient, friendly, and great communication. It's always easy for me to schedule a quick trip, even coming from lincoln More

by TARAANNEJARDINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 12, 2022

Dealership Rating
Employee Rating

Gorge’s employees are courteous, professional, and efficient. Very pleased with the service on my Volvo! More

by AMY_SOLOTOROVSKY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 13, 2022

Gorges Volvo Cars responded

Thank you, Amy! From service to sales to detail we try our best to create a consistent and hassle free experience! We appreciate your recognition.

June 11, 2022

Dealership Rating
Employee Rating

This dealership really reflects Volvo with a mirror. Sales were friendly and helpful. Service is phenomenal I’ve never had more attentive, polite techs and the service alone has more then justified the More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Gorges, Joel Palmquist , Chandler Welsh

June 07, 2022

Dealership Rating
Employee Rating

I had a towing hitch installed and rather than waiting for it they arranged for a loaner car and delivered mine when they were done. I live 120 miles away and this was much appreciated. More

by MBWALLACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2022

Gorges Volvo Cars responded

Happy we could accommodate!

June 07, 2022

Dealership Rating
Employee Rating

Having used their service for years, always accountable, professional, and friendly. Highly recommend to anyone More

by JCHP_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2022

Gorges Volvo Cars responded

We appreciate your loyalty over the years!

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