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John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 23

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

July 05, 2022

Dealership Rating
Employee Rating

The guys and others in the service department do a great job of providing customer service. More

by RELFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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June 30, 2022

Dealership Rating
Employee Rating

It is a very good experience. Can service while wait, great waiting area, keep you posted, and staff is very professional. More

by DECOMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jul 05, 2022

Gorges Volvo Cars responded

Since our remodel, we have all enjoyed the relaxed waiting lounge and are glad you did too! Thank you!

June 28, 2022

Dealership Rating
Employee Rating

Josh did an outstanding job of directing my last service visit. He paid attention to every detail. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh

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Jul 05, 2022

Gorges Volvo Cars responded

He is truly one of the best and we are lucky to have him!

Jul 05, 2022

None responded

No new words of praise. See previous review. Josh is a "5-Star" employee.

June 28, 2022

Dealership Rating
Employee Rating

Service department did a fantastic job. All repairs were completed in a timely manner. Thanks! More

by JAKE.ALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print

June 28, 2022

Dealership Rating
Employee Rating

A+ all around the salesman and Managers were top notch! It couldn’t have been better More

by TYAMYLAW
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist, Gunnar Garner

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Jul 05, 2022

Gorges Volvo Cars responded

Gunnar is the newest addition to our team and we are fortunate to have him. Thank you for the great review and congrats!

June 27, 2022

Dealership Rating
Employee Rating

Worked in a repair of a flat tire on short notice and fixed promptly and courteously. Great service! More

by JTHOMPSO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Percival , Kevin Parks

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Jul 05, 2022

Gorges Volvo Cars responded

Glad we could accommodate!

June 23, 2022

Dealership Rating
Employee Rating

Good service and good customer service no issues all on time and no complaints Than toy More

by Julio Covarrubias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jul 05, 2022

Gorges Volvo Cars responded

Thank you for the opportunity to service your vehicle!

June 23, 2022

Dealership Rating
Employee Rating

Josh, Corey, and Nate were helpful, as always. Gorges performed the requisite work in a timely manner. My car was cleaned when returned. More

by JEFFPOOTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh, Corey, Nate

Print
Jul 05, 2022

Gorges Volvo Cars responded

We appreciate you taking the time to share your experience. Thank you!

June 23, 2022

Dealership Rating
Employee Rating

Everyone was nice and did a a great job going over everything that I could possibly need. Getting a update online with a video was really cool More

by CCLARK402
Recommend Dealer
Yes
Print

June 23, 2022

Dealership Rating
Employee Rating

Great Service! They upsell too much. Very expensive for what was done to my car. More

by DANADUFFY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
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