John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 27

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

May 29, 2022

Dealership Rating
Employee Rating

Customer service is always spot on! Very professional and dedicated service representatives-best in Omaha! More

by JSCHEER1217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 29, 2022

Dealership Rating
Employee Rating

When we have a problem with our new XC 60, they always make time to help us in every way. Always satisfied with their work so far. More

by Keithdday26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Percival helps behind the scenes. Wealth of knowledge.

May 26, 2022

Dealership Rating
Employee Rating

Customer service is outstanding. They know who you are when you arrive. Everything is always taken care of in the best possible way. More

by LYNNEMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haley Frost

May 27, 2022

Gorges Volvo Cars responded

You are always a pleasure to work with which makes it easy for us to take great care of you. See you next time, Lynne!

May 24, 2022

Dealership Rating
Employee Rating

Amazing service and they give a military discount. I didn't even ask for it, but they saw my Vietnam vet plates. these guys are the best from mechanical knowledge to valet service. More

by PATMILLERMATHEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory and Josh

May 27, 2022

Gorges Volvo Cars responded

We appreciate your service and your trust in us!

May 24, 2022

Dealership Rating
Employee Rating

We had a very good experience with this dealership and will definitely return in the future. More

by SUE.MCFERRIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2022

Gorges Volvo Cars responded

Thank you, Sue! So glad we had a fit and the timing worked out well. Congrats!

May 24, 2022

Dealership Rating
Employee Rating

Always seems like the service department is bothered when you call to set up an appointment. I had scheduled a ride but they were not prepared. They did ultimately arrange a ride. More

by BCHAYS623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2022

Gorges Volvo Cars responded

Thank you for the feedback! We now have someone available specifically to make appointments for service to help make the process more seamless.

May 24, 2022

Dealership Rating
Employee Rating

Prompt and courteous service. It was easy to make appointment and they have a comfortable place to wait. More

by KORBYG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 24, 2022

Dealership Rating
Employee Rating

Courteous pleasant understanding knowledgeable. The experience was great, the loaner car was nice and clean. The car ran great and looked great after the repairs More

by RSCHROEDER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 23, 2022

Dealership Rating
Employee Rating

The valet service makes scheduling my service appointments so easy and the communication in regards to the progress on my car is wonderful!! More

by CMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2022

Gorges Volvo Cars responded

Happy to hear you are liking the Valet program. Until the end of June you can use this service complimentary. We look forward to seeing your vehicle back in the future!

May 22, 2022

Dealership Rating
Employee Rating

The service center was booked but Kevin squeezed us in before our vacation and it made all the difference. He’s always amazing. Everyone there is in fact. More

by JEREMY.SIMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Palmquist , Kevin in service = 5 stars

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