John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.
Read moreDealership Experience
16 yrs, 10 mos
Industry Experience
17 yrs, 10 mos
646 Reviews
Write a Review646 Reviews of John Gaines
April 25, 2022
Experienced courteous people at the dealership when I came for my appointment. They checked the vehicle for any additional needs not scheduled and gave me a quotation. The service agent coached me on a f came for my appointment. They checked the vehicle for any additional needs not scheduled and gave me a quotation. The service agent coached me on a feature of my auto I was not aware of, which was great. Service was for a recall. I had to contact the dealer more than once after receiving the recall notice before they responded. I wasn’t pleased with the failure to respond. When they did respond on my subsequent contact they informed me that the service would be scheduled later because they didn’t have the parts yet. They promised to call me when parts came in, and that is what they did. From the time I was notified by Volvo by mail of the recall until service was completed was around four months. That’s quite awhile to wait. But overall, the experience was good. More
April 24, 2022
Gorges is always looking out for me, making sure I get the service I need and not unnecessary trivia. I trust them after 20 years of Volvo wagons. Sales, service, management are the best. They know me lik the service I need and not unnecessary trivia. I trust them after 20 years of Volvo wagons. Sales, service, management are the best. They know me like family. Love my current v60xc but know where to go if I need something different. Love Gorges Volvo and all the Gorges folks! More
Other Employees Tagged: Corey, Josh, Kevin
April 24, 2022
Very friendly and helpful. Have always taken good care of our car and of us. Have always taken good care of our car and of us. More
Other Employees Tagged: Mike Percival
April 22, 2022
The management, salespeople and service staff are excellent at their jobs. They make sure the customer feels informed and please either the outcome of their work. excellent at their jobs. They make sure the customer feels informed and please either the outcome of their work. More
Other Employees Tagged: Chad Christensen

