John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 30

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

April 26, 2022

Dealership Rating
Employee Rating

Was pleased with all but the person who drives my car . . needs to put the seat back to the original position.. recovery from a broken hip . And it was very awkward. More

by DIMINK123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2022

Gorges Volvo Cars responded

Thank you for the feedback. We will speak to our drivers and make sure this is addressed.

April 25, 2022

Dealership Rating
Employee Rating

Did a nice job on going over my vehicle and providing a car wash. I would recommend them for service. More

by DAN@DGAENGINEERING.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 25, 2022

Dealership Rating
Employee Rating

Experienced courteous people at the dealership when I came for my appointment. They checked the vehicle for any additional needs not scheduled and gave me a quotation. The service agent coached me on a f More

by jonathangrego
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 25, 2022

Gorges Volvo Cars responded

We have addressed the scheduling issue and have added a member to our staff to assist with service to help us keep up. The last year has greatly impacted the auto industry and while we are still catching up on part production, are doing what we can to work the vehicles through as we receive them. Thank you for the feedback and bearing with us through some growing pains.

April 25, 2022

Dealership Rating
Employee Rating

Always professional and courteous. Handled my service call perfectly. Service rep was very helpful and friendly More

by BRIANLYUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 24, 2022

Dealership Rating
Employee Rating

Gorges is always looking out for me, making sure I get the service I need and not unnecessary trivia. I trust them after 20 years of Volvo wagons. Sales, service, management are the best. They know me lik More

by DEBMCKEONE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Corey, Josh, Kevin

Apr 25, 2022

Gorges Volvo Cars responded

After so long, you ARE family! We appreciate your continued support and love having you. We look forward to seeing you next time!

April 24, 2022

Dealership Rating
Employee Rating

Very friendly and helpful. Have always taken good care of our car and of us. More

by MARTY31
Recommend Dealer
Yes

Other Employees Tagged: Mike Percival

Apr 25, 2022

Gorges Volvo Cars responded

And we will continue to do so! Thanks Marty!

April 24, 2022

Dealership Rating
Employee Rating

Very professional team with awesome customer service skills over all a great experience i would recommend to anyone More

by anthonycastle1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 23, 2022

Dealership Rating
Employee Rating

Honest evaluation, friendly staff and fixed right. I've been a client for a decade. More

by REDDACOTT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 22, 2022

Dealership Rating
Employee Rating

I get good service and for the most part am satisfied with all aspects of it. More

by DROYAL1881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh is always great whenever we have work done.

Apr 25, 2022

Gorges Volvo Cars responded

We are happy to hear that! Please let us know what we can do to earn 5 stars next time!

April 22, 2022

Dealership Rating
Employee Rating

The management, salespeople and service staff are excellent at their jobs. They make sure the customer feels informed and please either the outcome of their work. More

by PAULARN75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Christensen

Apr 25, 2022

Gorges Volvo Cars responded

Strong communication is important to us. Thank you for the kind words and trusting us with your vehicle!

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