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John Gaines

Overview Reviews (646) Inventory (157)

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John Gaines

John Gaines | Page 37

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

646 Reviews

Overview Reviews (646) Inventory (157)

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

March 01, 2022

Dealership Rating

Employee Rating

Easy to get scheduled. Attentive. Committed. Friendly staff. Excellent service. All good services. Would go back again anytime! Attentive. Committed. Friendly staff. Excellent service. All good services. Would go back again anytime! More

by HUANGYONGTESSY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Mar 02, 2022 -

Gorges Volvo Cars responded

We try to make it easy by offering multiple ways to schedule service including over the phone, online, or by chatting in. Thank for taking the time to leave us a review!

March 01, 2022

Dealership Rating

Employee Rating

Nate Ocken should get a raise, his customer service is great. 10/10 Thank you great. 10/10 Thank you More

by Taco

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Percival, Marcus Gorges

Mar 02, 2022 -

Gorges Volvo Cars responded

We love having him around! Thank you for recognizing his great work!

February 28, 2022

Dealership Rating

Employee Rating

Had to take XC-90 in for repair. Didn’t accomplish work first time in, but got it all fixed and running the second time I brought it in Didn’t accomplish work first time in, but got it all fixed and running the second time I brought it in More

by PK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Mar 01, 2022 -

Gorges Volvo Cars responded

We apologize for the inconvenience of having to come back, but appreciate you doing so so we could get it fixed properly.

February 27, 2022

Dealership Rating

Employee Rating

Called the dealership, got our XC90 in right away, under warranty. no issues as always. warranty. no issues as always. More

by JAKE112

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

February 26, 2022

Dealership Rating

Employee Rating

Everything on time. Courtesy was right there. Fixed a minor issue without having to use an expensive part! Courtesy was right there. Fixed a minor issue without having to use an expensive part! More

by JDHINDIANA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

February 25, 2022

Dealership Rating

Employee Rating

Ease of purchase. Family feel. Great experience Love the vehicle Joe , Marcus and Mike are cool! Family feel. Great experience Love the vehicle Joe , Marcus and Mike are cool! More

by JCSTAHR

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joe Isbell, Mike Percival, Marcus Gorges, Joel Palmquist

Feb 25, 2022 -

Gorges Volvo Cars responded

We are fortunate to have a great team! Congrats on the new XC90!

February 24, 2022

Dealership Rating

Employee Rating

Gorges Volvo has always had a well run service center. You have kept my wife’s 2005 XC70 in great condition since we bought it new from you years ago. I also want to say what a great employee you have wi You have kept my wife’s 2005 XC70 in great condition since we bought it new from you years ago. I also want to say what a great employee you have with your service scheduler Cory. He has always been a professional at what he does in every regard. He is one of the reasons I have referred people to your dealership over the last 22 years. More

by RICHARD.MERCER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 25, 2022 -

Gorges Volvo Cars responded

Cory is a major asset to our team and we appreciate you recognizing that! Thank you so much for your trust over the years and the countless referrals!

February 21, 2022

Dealership Rating

Employee Rating

The service staff is extremely friendly and helpful! I have been there multiple times and I very much appreciate their kindness I have been there multiple times and I very much appreciate their kindness More

by DLSTERN70

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 21, 2022 -

Gorges Volvo Cars responded

We appreciate you coming back time and time again and look forward to assisting you next time!

February 20, 2022

Dealership Rating

Employee Rating

Mike, Chad, and Joel continue to follow through enabling us to move forward with our decisions regarding Volvo vehicles. Every individual at Gorges Volvo Cars are always courteous and willing to be of serv us to move forward with our decisions regarding Volvo vehicles. Every individual at Gorges Volvo Cars are always courteous and willing to be of service. Job well done. More

by RCBYER7374

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Percival, Chad Christensen, Marcus Gorges, Joel Palmquist

Feb 25, 2022 -

Gorges Volvo Cars responded

Thank you so much for the great review! Our team is one of the best and we are grateful. Congratulations on the new Volvo!

Feb 25, 2022 -

RCBYER7374 responded

You are welcome. Works both ways. We are enjoying the Volvo.

February 18, 2022

Dealership Rating

Employee Rating

Professional, timely, courteous, friendly, provide repair details. Great dealership I have been with for the past 10 years. details. Great dealership I have been with for the past 10 years. More

by MPECHNIK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 25, 2022 -

Gorges Volvo Cars responded

Thank you for sharing! We look forward to seeing you around

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