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John Gaines

Overview Reviews (646) Inventory (157)

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John Gaines

John Gaines | Page 38

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

646 Reviews

Overview Reviews (646) Inventory (157)

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

February 18, 2022

Dealership Rating

Employee Rating

They are very nice, have good snacks, and are typically timely in their service and have good communication. timely in their service and have good communication. More

by Hi

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 25, 2022 -

Gorges Volvo Cars responded

Thanks for the good review! Next time we will try to provide a 5 star experience!

February 18, 2022

Dealership Rating

Employee Rating

Love the welcoming redesign. The lobby is a welcoming environment with available refreshments and snacks. Staff in the service department are friendly and professional. The lobby is a welcoming environment with available refreshments and snacks. Staff in the service department are friendly and professional. More

by WARNTEE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 18, 2022 -

Gorges Volvo Cars responded

We also love the redesign...it was long awaited! We look forward to assisting you in the future!

February 17, 2022

Dealership Rating

Employee Rating

Good service department and happy to work on older Volvos. Pragmatic service advice and reasonable prices for a dealership. Volvos. Pragmatic service advice and reasonable prices for a dealership. More

by bpmcmull

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Cory Leming

Feb 18, 2022 -

Gorges Volvo Cars responded

We really enjoy seeing the classics come through. Thank you for trusting us with your Volvo!

February 16, 2022

Dealership Rating

Employee Rating

They went way out of their way to service my car satisfactorily! Pleasant to work with. satisfactorily! Pleasant to work with. More

by Lcooley58

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Don’t remember names

February 13, 2022

Dealership Rating

Employee Rating

I am always taken care of! When the Volvo is in for service, everything is communicated and ready as promised. We have peace of mind that the Volvo can handle the daily trip safely because of the serv service, everything is communicated and ready as promised. We have peace of mind that the Volvo can handle the daily trip safely because of the service from this shop! More

by FUTUREHOCKEYMOM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Herman

February 10, 2022

Dealership Rating

Employee Rating

Prompt, thorough in diagnosis and extremely thorough in explanation of needed repairs. Would recommend to all. explanation of needed repairs. Would recommend to all. More

by bubbabc48

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

February 10, 2022

Dealership Rating

Employee Rating

The service was completed efficiently and promptly. The pickup and drop-off service was easy to schedule and I had my car back right after the completion of service. pickup and drop-off service was easy to schedule and I had my car back right after the completion of service. More

by DUSTAN_DANIEL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 18, 2022 -

Gorges Volvo Cars responded

The valet program has been a great addition to our service offerings. Thank you for taking the time to leave a review and share your experience!

February 10, 2022

Dealership Rating

Employee Rating

I had an issue with a third party warranty company and Josh and his team went out of their way to help us come to a resolution and the warranty company approved the claim. A claim they had previously deni Josh and his team went out of their way to help us come to a resolution and the warranty company approved the claim. A claim they had previously denied twice, before your team stepped in to help out. The warranty work was completed and we couldn’t be happier. Thank You, the Behrens More

by BRYAN56

Verified Customer

Recommend Dealer

Yes

Feb 18, 2022 -

Gorges Volvo Cars responded

Josh is a great person to have in your corner! So glad to hear that he was able to help get your warranty issue addressed and taken care of.

February 09, 2022

Dealership Rating

Employee Rating

J u st what you hope for in a dealership. Absolutely professional. Josh takes care of everything so smoothly that you want to come back just for the atmosphere. professional. Josh takes care of everything so smoothly that you want to come back just for the atmosphere. More

by Grimreaper !

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 18, 2022 -

Gorges Volvo Cars responded

Thanks for sharing! We will welcome you anytime!

February 08, 2022

Dealership Rating

Employee Rating

Excellent service and knowledgeable staff! They take great care of you and even better car of your Volvo! great care of you and even better car of your Volvo! More

by kmccarv

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 08, 2022 -

Gorges Volvo Cars responded

Volvo's have been our life for over 40 years...we appreciate the trust you have in us!

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