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John Gaines

Overview Reviews (646) Inventory (182)

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John Gaines

John Gaines | Page 42

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

646 Reviews

Overview Reviews (646) Inventory (182)

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

January 02, 2022

Dealership Rating

Employee Rating

Outstanding service and very friendly staff had kept as well informed as to the progress of our repairs. Certainly five star service well informed as to the progress of our repairs. Certainly five star service More

by DHANSEN687

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

December 29, 2021

Dealership Rating

Employee Rating

They are a small friendly group and appear to be honest and willing to assist me when I ask. and willing to assist me when I ask. More

by MOPANZER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 30, 2021 -

Gorges Volvo Cars responded

Being family owned and operated for over 35yrs, our customers truly are our focus. We are happy you feel that and appreciate you sharing!

December 29, 2021

Dealership Rating

Employee Rating

My new vehicle arrived with some issues. While they weren’t able to solve them right away, they kept working until everything was perfect. Really appreciate their service efforts. weren’t able to solve them right away, they kept working until everything was perfect. Really appreciate their service efforts. More

by MATT

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Percival

Dec 31, 2021 -

Gorges Volvo Cars responded

1We thank you for your patience while we worked to make things right. Hopefully next time you will have a 5 star experience! Please let us know if you need any assistance in the future.

December 29, 2021

Dealership Rating

Employee Rating

Gorgeous Volvo does a great job of making sure you are taken care during your visit. taken care during your visit. More

by CARL2K5G35

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 31, 2021 -

Gorges Volvo Cars responded

Happy to help, Carl!

December 29, 2021

Dealership Rating

Employee Rating

Vehicle serviced within acceptable time and washed exterior and vacuumed interior as it usually is exterior and vacuumed interior as it usually is More

by DFINNMAN

Verified Customer

Recommend Dealer

Yes

Dec 30, 2021 -

Gorges Volvo Cars responded

We appreciate your business and look forward to assisting you in the future!

December 29, 2021

Dealership Rating

Employee Rating

They do a great job of completing the requested work and are excellent on the communication. Car looked great when we picked it up! are excellent on the communication. Car looked great when we picked it up! More

by DROSS92478

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 30, 2021 -

Gorges Volvo Cars responded

Thanks for the great review!

December 29, 2021

Dealership Rating

Employee Rating

They provide very good care and it seems that they give a very good diagnosis of your car, although they did not comply with the vacuuming and washing that they told me very good diagnosis of your car, although they did not comply with the vacuuming and washing that they told me More

by Ribbit89

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 30, 2021 -

Gorges Volvo Cars responded

We do apologize for missing the wash and would love to make it up to you. You are welcome to swing by during our service hours and get a complimentary vacuum and wash (weather permitting), just tell them Haley sent you.

December 28, 2021

Dealership Rating

Employee Rating

Awesome and friendly staff. Kept me updated the entire time as maintenance was occurring as well as recommendations to save money and tips to maintain vehicle longevity. time as maintenance was occurring as well as recommendations to save money and tips to maintain vehicle longevity. More

by BenjaminNE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin 5 stars

Dec 29, 2021 -

Gorges Volvo Cars responded

We are fortunate to have a great team. Thank you for trusting us with your vehicles needs!

December 28, 2021

Dealership Rating

Employee Rating

Excellent customer service! Staff is very knowledgeable and I was kept well informed as to whe my vehicle would be ready. I wouldn’t take my Volvo anywhere else. and I was kept well informed as to whe my vehicle would be ready. I wouldn’t take my Volvo anywhere else. More

by Jawortmann1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Haley Frost

Dec 28, 2021 -

Gorges Volvo Cars responded

We are always happy to help and appreciate your trust in us!

December 25, 2021

Dealership Rating

Employee Rating

Very nice and friendly staff! Waited overnight to get my car back for maintenance, but understandable due to the current situation. Got my car back cleaned and shine. car back for maintenance, but understandable due to the current situation. Got my car back cleaned and shine. More

by ffs519

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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