John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 41

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

January 17, 2022

Dealership Rating
Employee Rating

Prompt, polite and willing to do their best, it appears. Also, explaining in lay terms for people like me More

by Gerry Zerse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 16, 2022

Dealership Rating
Employee Rating

I was treated very well and they performed all the necessary services efficiently. Great service and all went well. More

by PJAJACOBSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 13, 2022

Dealership Rating
Employee Rating

Love dealing with Gorges! Professionals from the sale through the service. Best dealership ever! We have two Volvos. More

by DEBANDTOM01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: CHARLES,the best!

Jan 14, 2022

Gorges Volvo Cars responded

We love having you!

January 08, 2022

Dealership Rating
Employee Rating

Always letting me know how much it will cost to fix whatever is wrong and do it professionally. More

by JOHN@HUSTONANDHIGGINS.COM
Recommend Dealer
Yes
Jan 12, 2022

Gorges Volvo Cars responded

Thanks for the 5 stars, John!

January 07, 2022

Dealership Rating
Employee Rating

Great, professional service! Service was completed within the time I was told it would be. More

by JANUARYROHDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 05, 2022

Dealership Rating
Employee Rating

I always receive great service and they do exactly what they say they will. It is a consistent experience. More

by jlkcorcoran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2022

Gorges Volvo Cars responded

Thank you for sharing. We appreciate your trust in us!

January 05, 2022

Dealership Rating
Employee Rating

It is always a great experience at Gorges. The staff is always friendly and very helpful. More

by DLGODDARD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

January 05, 2022

Dealership Rating
Employee Rating

I would never recommend going to the service department ever…. Half a star rating only -if not less. They caused more work and damage and I do not have any trust in them to do things right. I would not min More

by oreo4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 12, 2022

Gorges Volvo Cars responded

We are sorry to hear about your troubles with your Volvo. You are welcome to call John Gaines at 402-359-1500 to discuss things further. If possible, we would love to find a resolution.

January 04, 2022

Dealership Rating
Employee Rating

My Volvo dealership/service dept has employees, mechanics, clerks and customer service reps that are very professional and courteous! I trust in their quality of work. They are truthful with me. More

by NKEATING7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: KEVIN

January 02, 2022

Dealership Rating
Employee Rating

Excellent service, purchase was a breeze! Staff was attentive and made sure we found a car that fit our needs. More

by Mr.montiel
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chandler Welsh

Jan 03, 2022

Gorges Volvo Cars responded

Thank you for sharing your experience, Mr. Montiel. Chandler puts his customers first and it shows through his work. Congratulations on the purchase!

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