John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 52

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 11 mos

Industry Experience

17 yrs, 11 mos

4.9

646 Reviews

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646 Reviews of John Gaines

August 30, 2021

Dealership Rating
Employee Rating

Gorges willingness to make sure that I always am satisfied keeps me coming back. They always make sure that I feel like I'm 100% satisfied before I drive away. More

by TLUMPY5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist , Haley Frost

Sep 05, 2021

Gorges Volvo Cars responded

Thank you! That loyalty and relationship means everything to us!

August 30, 2021

Dealership Rating
Employee Rating

I liked the attention that that I received they treated me very well and very communicative every one there were very nice I had no complaints. More

by Rony Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 05, 2021

Gorges Volvo Cars responded

Thank you! We value you and the opportunity to assist!

August 30, 2021

Dealership Rating
Employee Rating

Had a speaker that was bad, they were quick about getting a speaker ordered and making time around my crazy schedule to fix it quickly More

by jmschultz0417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 27, 2021

Dealership Rating
Employee Rating

I have had several Volvos. I have always been happy with the service department at Gorges Volvo in Omaha. Josh has always done a good job for me. More

by SCOTTHENNEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh

August 27, 2021

Dealership Rating
Employee Rating

They were on time an very friendly. They had a loaner car ready and fueled for me to use for the day. Instructions were clear as far as getting my vehicle back after service work. More

by Pheasantnurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 26, 2021

Dealership Rating
Employee Rating

The service was for recall items. It was taken care of promptly and to my knowledge completely. Good service and as always the staff was helpful and couteous More

by SDANIEL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 20, 2021

Dealership Rating
Employee Rating

Tech who helped us was very good. Friendly, thorough, and proactive. This was my first time using the service department and I am very pleased with the experience. More

by Standen11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 18, 2021

Dealership Rating
Employee Rating

I had a door handle issue, which was under warranty. Tony worked on our S60 with his expertise and rectified the problem. Kevin kept me updated throughout the repair. Always happy with the quantity service. More

by DLANGENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony & Kevin.

August 14, 2021

Dealership Rating
Employee Rating

Iam a long time customer of Gorges Volvo dating back to 1975. Always receive timely service and attention at reasonable costs. Would never go elsewhere as long as Gorges Dealership is available. More

by M.C.EDWARDS557
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 11, 2021

Dealership Rating
Employee Rating

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great More

by KANORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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