John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.
Read moreDealership Experience
16 yrs, 11 mos
Industry Experience
17 yrs, 11 mos
646 Reviews
Write a Review646 Reviews of John Gaines
September 16, 2021
All the service managers I’ve dealt with have been professional and have gone out of their way to address and problems I have when I drop in without an appointment . The service technicians have been professional and have gone out of their way to address and problems I have when I drop in without an appointment . The service technicians have been top notch in fixing various problems or keeping my Volvo well maintained. More
Other Employees Tagged: Mr Corey and Mr Parker
September 14, 2021
The service lead, Josh, did an outstanding job of communication, follow-through, and complete resolution. communication, follow-through, and complete resolution. More
Other Employees Tagged: Marcus Gorges, Joel Palmquist , Charles Erickson, Service Department Head - 5 stars
September 13, 2021
Gorges a Volvo has the BEST customer service. Always prompt, polite and thorough. The ease of scheduling appointments adds customer loyalty. I will buy another Volvo and I will buy it from Gorges Volvo. prompt, polite and thorough. The ease of scheduling appointments adds customer loyalty. I will buy another Volvo and I will buy it from Gorges Volvo. More
September 13, 2021
The sales staff is exceptional here and I’ve purchased many cars from them over the years. But the real reason I keep coming back is because of the great service. I feel like I can always trust them to ha many cars from them over the years. But the real reason I keep coming back is because of the great service. I feel like I can always trust them to have my best interests in mind, I always thoroughly explaining what my car needs. I appreciate they’re really nice fleet of courtesy cars in the nice facility. I even have the option to have my vehicle picked up and returned from the location of my choice which is extremely helpful sometimes. More
Other Employees Tagged: Joe Isbell, Mike Percival, Chad Christensen, Marcus Gorges , Aaron Flanagan
September 10, 2021
We certainly appreciate your Efficient & excellent service! Thanks for your consistent care of us as long time customers! We will continue to call for help in the future. service! Thanks for your consistent care of us as long time customers! We will continue to call for help in the future. More
September 09, 2021
Excellent customer care. Top notch assistance for warranty issues, coverage and arranging for a tow due to a failed battery. Contacted them for maintenance which needed to be completed because th warranty issues, coverage and arranging for a tow due to a failed battery. Contacted them for maintenance which needed to be completed because the car had been driven over gravel for years and the car would not keep a charge. The assistance in getting the car road worthy was exhaustive but not more than necessary as our budget was not unlimited. Overall a great experience. Thank you. More
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