John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 51

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 11 mos

Industry Experience

17 yrs, 11 mos

4.9

646 Reviews

Write a Review

646 Reviews of John Gaines

September 22, 2021

Dealership Rating
Employee Rating

Great service, rental car available, timely on service, friendly team, would recommend to others, thanks More

by Rlhouck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 20, 2021

Dealership Rating
Employee Rating

We have been with them ever since we got our Volvo, and wouldn't take it anywhere else. Best service we ever had. More

by HEXERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 16, 2021

Dealership Rating
Employee Rating

All the service managers I’ve dealt with have been professional and have gone out of their way to address and problems I have when I drop in without an appointment . The service technicians have been More

by CKINCHELOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mr Corey and Mr Parker

September 14, 2021

Dealership Rating
Employee Rating

The service lead, Josh, did an outstanding job of communication, follow-through, and complete resolution. More

by SMUELLER75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Gorges, Joel Palmquist , Charles Erickson, Service Department Head - 5 stars

September 14, 2021

Dealership Rating
Employee Rating

The team was great at communicating with me. They provided rides to and from the dealership and the drivers were pleasant! More

by KEMESSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 13, 2021

Dealership Rating
Employee Rating

Gorges a Volvo has the BEST customer service. Always prompt, polite and thorough. The ease of scheduling appointments adds customer loyalty. I will buy another Volvo and I will buy it from Gorges Volvo. More

by OTTOJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 13, 2021

Dealership Rating
Employee Rating

The sales staff is exceptional here and I’ve purchased many cars from them over the years. But the real reason I keep coming back is because of the great service. I feel like I can always trust them to ha More

by Bjones682001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Gorges Volvo Cars responded

Thank you! We greatly appreciate the opportunity and the review. Thank you and Congratulations!

September 10, 2021

Dealership Rating
Employee Rating

We certainly appreciate your Efficient & excellent service! Thanks for your consistent care of us as long time customers! We will continue to call for help in the future. More

by Jhinze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 09, 2021

Dealership Rating
Employee Rating

Excellent customer care. Top notch assistance for warranty issues, coverage and arranging for a tow due to a failed battery. Contacted them for maintenance which needed to be completed because th More

by JULIE_HANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 04, 2021

Dealership Rating
Employee Rating

Gorges always do as wonderful job - excellent communication, done on time and everyone is incredibly nice. It’s easy to have car serviced at Gorges. More

by ANGIETHORELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
...
51
...

Dealership Inventory (173 Vehicles)

used 2024 Volvo XC90 Recharge Plug-In Hybrid car, priced at $56,810
2024 Volvo XC90 Recharge Plug-In Hybrid
used
Crystal White exterior
Automatic
All-wheel Drive
used 2022 Jeep Grand Wagoneer car, priced at $50,498
2022 Jeep Grand Wagoneer
used
Silver Zynith exterior
Automatic
Four-wheel Drive
used 2022 Jeep Wrangler Unlimited car, priced at $27,766
2022 Jeep Wrangler Unlimited
used
Granite Crystal Clearcoat Metallic exterior
Automatic
Four-wheel Drive
used 2025 Honda Pilot car, priced at $43,897
2025 Honda Pilot
used
Gray Pearl exterior
Automatic
All-wheel Drive
used 2022 Lincoln Nautilus car, priced at $35,973
2022 Lincoln Nautilus
used
Pearl Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $82,294
2026 Volvo XC90 Plug-In Hybrid
new
Denim Blue exterior
Automatic
All-wheel Drive