John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 53

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.9
644 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 4 mos

Industry Experience

17 yrs, 4 mos

4.9

644 Reviews

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644 Reviews of John Gaines

August 08, 2021

Dealership Rating
Employee Rating

Always friendly. Appreciated Cory calling each day with updates. Great service and location. Dealership is clean and welcoming. Car repair was quick. Have never had problems. More

by MILAHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory

August 06, 2021

Dealership Rating
Employee Rating

Very friendly & easy to work with. Scheduling was easy & work was done prior to the time promised. They also handled a recall I hadn’t known about.😊 More

by marikay.schwaller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 06, 2021

Dealership Rating
Employee Rating

Very nice facility, great staff, and the service department was also very courteous and helpful explaining what was needed for service appointments and information. I have already recommended this d More

by Barefoot63scfd@msn.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 05, 2021

Dealership Rating
Employee Rating

The process of purchasing my new car a Very enjoyable experience. Mike was a very knowledge salesperson and made the buying process easy. He did a great job of telling me about all of the cars features More

by CATHY.JOHNSTON.58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Gorges Volvo Cars responded

Thank you! We truly appreciate your feedback and value your business. Congratulations!

August 05, 2021

Dealership Rating
Employee Rating

Gave a timely estimate that they'd need to keep it overnight due to parts. Was repaired promptly the next day; cost estimate was accurate. More

by Volvo owner for 20+years
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 30, 2021

Dealership Rating
Employee Rating

I appreciate the care they have for providing convenient service. I am happy that they give professional knowledge about mechanics. I am thankful for washing my car before I am there to pick it up. More

by NKEATING7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason

July 29, 2021

Dealership Rating
Employee Rating

Despite being the only Volvo dealer in the area, they do excellent work at a very reasonable price. Always very accommodating when I need service. More

by REDDACOTT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 29, 2021

Dealership Rating
Employee Rating

Always nice to deal with. Great in letting me know what is going on with my car & cost estimates for services. Alway friendly and prompt. More

by LUSSOHOME4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 28, 2021

Dealership Rating
Employee Rating

Very courteous, knowledgeable, and helpful with the prep, paperwork, and vehicle operations. Along with timeframes and scheduling for service. Salesman was excellent from the first greeting all the way to th More

by Barefoot63scfd@msn.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Percival, Marcus Gorges

July 26, 2021

Dealership Rating
Employee Rating

We recently bought our new Volvo XC60 from Gorges Volvo. We were able to take advantage of multiple dealer incentives that saved us thousands. And it is always a pleasure to work with Mike Percival who we More

by timothycrowley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Gorges Volvo Cars responded

Thank you! Mike takes great pride in his work and values his clients. Thank you for your business and the opportunity to assist!

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