John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 58

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.9
645 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

4.9

645 Reviews

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645 Reviews of John Gaines

May 20, 2021

Dealership Rating
Employee Rating

Welcoming service team. Nice waiting area. Highly responsive and engaged service team providing detailed overview of work to be completed. Courteous, no hassle, drop off and pick shuttle service. More

by YP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 16, 2021

Dealership Rating
Employee Rating

Cory was great. Always polite and kept me informed all day. I did not like it my car had to stay over night. First time More

by ASWRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 16, 2021

Dealership Rating
Employee Rating

Direct, professional, knowledgeable service. I really appreciate being treated like a informed capable adult without the selling games. I will recommend Volvo of Omaha to my friends and family. More

by TODDLEMKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 16, 2021

Gorges Volvo Cars responded

Thank you! We feel it is our job to provide all the information necessary so that our clients can make an informed decision, and then trust that our product will stand on its own. We appreciate and value you. Congratulations!

May 16, 2021

Dealership Rating
Employee Rating

Great communication from start to finish. Cory is a valuable asset to the department. The only negative was having to pay dealer hourly service rates. Great experience! More

by RockSnarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 13, 2021

Dealership Rating
Employee Rating

We forgot to bring our 20% off service coupon and didn’t realize it until we home. They honored a coupon for service even when we forgot to bring it:) More

by kendra9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 04, 2021

Dealership Rating
Employee Rating

Trustworthy, have never done any unauthorized work on my vehicles. Good job. Thanks so much for your service. I will be back again soon for excellent!! More

by MAWOODARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 03, 2021

Dealership Rating
Employee Rating

I had a great experience at Gorges. They always are courteous and professional. Josh did a great job of communicating! I would recommend Gorges Volvo. More

by CAROL16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Herman

April 28, 2021

Dealership Rating
Employee Rating

I brought my car in for service of the sun roof drain hoses. I must bring it back because some interior pieces were not reinstalled adequately. Very surprised at this low quality of service. More

by Rodger lundin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory

May 10, 2021

Gorges Volvo Cars responded

I apologize about the panels not being installed correctly. We strive to get the repair done correctly the first time, every time and it seems that we have fallen short. Please give me a call if you wish to discuss this further. 402-359-1500 and ask for John. Thank you.

April 27, 2021

Dealership Rating
Employee Rating

They got me in quickly, which was appreciated because it was a last minute fix and I was due to leave town that night. I was able to work in the waiting room while they took care of my car. More

by Oscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 26, 2021

Dealership Rating
Employee Rating

They were very friendly! He gave me a loner car so I They were very friendly! He gave me a loner car so I could able to go home instead of waiting at the Volvo. Washed car that was great! More

by Kawakami25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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