John Gartrell | Page 6

I scheduled an appointment online through TrueCar. com to view a Camry Hybrid for Saturday, December 10th, at 10 AM. I was contacted by an agent twice that week, confirming I’d be there. That morning I com to view a Camry Hybrid for Saturday, December 10th, at 10 AM. I was contacted by an agent twice that week, confirming I’d be there. That morning I confirmed with him I was on my way and that I’d let him know when I had arrived. I texted him and waited for him in the lobby. He was busy with another customer and passed me off to an Internet Sales Manager to assist me. I informed him what car I was interested in test driving. He proceeded to talk me out of a hybrid stating, “You’d pay 5 or 6K more just to save $10.00 on gas.” I test-drive the 2023 Camry, and it still didn’t have all the features I wanted, like seat warmers and push-to-start. I called my father to inform him of what the manager had said and the warranty package he was offering to see if I should go through with the purchase (Seeing as I am a female and this is my first car purchase on my own). I went to the reception desk to have him paged, waited 10 minutes, and he never showed up. After waiting, I asked to work with a different sales consultant. I was introduced to James Taylor by his sales manager James lol, around 11:05 AM. I explained what happened earlier with the other two consultants and my interest in the Camry Hybrid they had in stock. I had a goal of sticking with purchasing a new car or a car within the last five-year timeframe with low mileage, leather interior, heated seats, blind spot monitors, and Apple Car play. He answered my questions while checking out a 2020 Camry Hybrid XLE. I test-drove it and loved it. I asked Mr. Taylor if he had to purchase a car for his daughter and what kind it would be. He informed me that he would stick with a Toyota and probably would do the Camry hybrid just based on the car's longevity and its retaining its value so well if I decided to resale. I called my father again and told him about the deal, and Mr. Taylor kindly answered all of my dad’s questions. I informed Mr. Taylor that I’d like to purchase it. We returned inside the dealership, and I ran into the Internet Sales Manager, that never answered the page. He tried to say that Mr. Taylor had to put the other sales guy on the deal. I said no, he doesn’t. He didn’t even check on me to see if I was happy with my dealings with you, and I paged for you, and you never showed up. He denied being paged, yet other sales consultants saw and heard my request that he be paid. I proceeded to complete my purchase with Mr. Taylor, adamant that the original sales consultant be removed. Thankfully, I was able to purchase my car with Mr. Taylor. He honestly is one of the most pleasant sales consultants I’ve met. He made sure that I had water and food for the long process of purchasing a car before Christmas! I’d recommend him 100 times over to friends and family. Work with Mr. James Taylor if you're ever in need of a new car! Tell him Courtney sent you! More

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John Gartrell was super helpful and kept me updated the whole way. Once my car arrived, the rest of the process was fairly quick. Everyone I spoke with was friendly! whole way. Once my car arrived, the rest of the process was fairly quick. Everyone I spoke with was friendly! More

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Great dealership from sales to service. Every person I encounter there has been 10/10 amazing and helpful! I purposely went from Toyota to another Toyota to simply stay within this dealersh Every person I encounter there has been 10/10 amazing and helpful! I purposely went from Toyota to another Toyota to simply stay within this dealership! More

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I chose Findlay Toyota to buy my 2022 Toyota Rav 4 Hybrid Limited because I was told this was the best place to go. I choose correctly. Not only did I get great service but I got the best salesman in John G Limited because I was told this was the best place to go. I choose correctly. Not only did I get great service but I got the best salesman in John Gartrell. John was excellent from beginning to end. Communication was key and John stuck with me the whole time. I had to wait awhile for my Rav4 but John kept me updated. When my new beautiful Rav4 came in, I was extremely happy with my purchase!! Findlay Toyota thank you! You are definitely 5 star in what you do!! More

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John was super helpful throughout this process, very transparent and easy to work with. You can tell he really advocates for his clients! transparent and easy to work with. You can tell he really advocates for his clients! More

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My wife just drove off the lot in her new 2022 Corolla Cross. With the auto industry being what it currently is, John worked hard to track down the vehicle she wanted. He kept us informed from the day it Cross. With the auto industry being what it currently is, John worked hard to track down the vehicle she wanted. He kept us informed from the day it was scheduled to be built, providing updates several times throughout the weeks. This was my second deal with John and he had proven to go above and beyond for his clients. Highly recommend! More

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As one who hates shopping for a new car and spending half a day or more after you have said, yes! (doing paperwork). I was very pleased to finally find a dealership, Findlay Toyota, quick and professional fr a day or more after you have said, yes! (doing paperwork). I was very pleased to finally find a dealership, Findlay Toyota, quick and professional from the start to the end. With my purchase I wanted to keep my old wheels (mags) and the service department was just as quick and professional getting this task done and at no cost. It honestly only took 15 mins in their finance dept. All in all from the saleman, John Gartrell with help from Iman, TJ and Jordan in service dept it was a pleasant change from past experiences. More

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My salesman is always amazing I have purchased 10 cars from John Gartrell he goes above and beyond times 1000 the dealership is outstanding to start with but John makes it so much better and the reason we from John Gartrell he goes above and beyond times 1000 the dealership is outstanding to start with but John makes it so much better and the reason we keep coming back every time it’s an amazing experience John wouldn’t have it any other way great dealer and great salesman More

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Purchased my 2022 RAV4 hybrid from Findlay and received a good price, even with the current "market adjustment" that all of the dealerships have. Another local dealership quoted me a price for exact same ve good price, even with the current "market adjustment" that all of the dealerships have. Another local dealership quoted me a price for exact same vehicle that was $6,000 over the price I paid at Findlay. John Gartrell, the sales associate, did a great job of keeping me updated on the arrival of the vehicle and always responded quickly whenever I had questions. I would highly recommend. More

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Went to buy the new Toyota Corolla Cross XLE and had to put money down to order one due to the car shortage. The salesman took the time to answer all of my questions, made sure I got the trim and features put money down to order one due to the car shortage. The salesman took the time to answer all of my questions, made sure I got the trim and features that I wanted and told me they would keep in touch. Every Thursday I was called with an update on my car (delivery took much longer than expected due to trucker shortage, not their fault) and made sure I was never kept in the dark. When my car came in, the salesman, John, answered any questions I had, helped me set up the app, and made the purchase process as quick and painless as possible. The finance manager was also very kind. I drove to this dealership from east Las Vegas (much closer to the Sahara Toyota dealership) because of the good reviews. Didn’t disappoint. I would definitely recommend this dealership to anyone :) More

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