"Had a great experience at VW. We worked with Alex and he..."
Had a great experience at VW. We worked with Alex and he was super helpful!
"Process was very easy, John and Marcus were extremely..."
Process was very easy, John and Marcus were extremely professional. Got me in and out of the dealership in a few hours. They really went above and beyond.
"Laura was so helpful and patient with us! She helped us..."
Laura was so helpful and patient with us! She helped us get the car and deal we wanted. Every one there is very accommodating and I left feeling confident about my purchase and satisfied.
"Charles was perfect on showing me all the features and..."
Charles was perfect on showing me all the features and making this Atlas Cross Sport the obvious choice! I love my new truck. Thank you City VW of Chicago!
"Edgar was the real gem to this place. Truthfully I had..."
Edgar was the real gem to this place. Truthfully I had some issues overall with communication with the facility. But Edgar provided fantastic customer service that made me feel confident in my purchase.
"My husband and I came here to check out the selection and..."
My husband and I came here to check out the selection and test drive. We ended up leaving with the car of our dreams, thanks to George. He was so helpful and answered every one of our questions with honesty and expertise. We loved getting to know him and had such a great car buying experience. 10/10 would come back to George for our next purchase!
"Great experience. Not high pressured and try to make..."
Great experience. Not high pressured and try to make things work. Dealt with Luis G and John G. Both were very helpful and professional x
"Charles Diaz was a rockstar. He truly cares and it showed..."
Charles Diaz was a rockstar. He truly cares and it showed in the constant communication and service throughout the entire process. I was glad I was able to work with him and get a great car too! Very happy with my experience.
"I bought my Atlas earlier this year and I could not be..."
I bought my Atlas earlier this year and I could not be happier. Alex is accommodating, professional and very knowledgeable. He isn't pushy and he understands the ins and outs of the vehicle. He asked what we were looking for, our lifestyle and had tried his best to sort out what we needed vs what we wanted. He drove the car out of the lot, endured our 2 kids who still needed boosters (important to test the fit of those in the car you are shopping for... and how easy/hard the kids can buckle/unbuckle and climb in/out of the car - school drop off and pickup - while explaining the features of the car and our barrage of questions.
In the end, he didn't push us to go for Premium R-Line (I settled with one level down) - but still showed us a Premium R-Line car, even if it was just sold, so we can have an informed decision on what we wanted.
John is his sales counter part - he ran the numbers and we didn't really had to negotiate with him. He presented his best and final offer, and still gave us some concessions in the end.
Where I took a half star out - is the finance department experience. All my research and preparation was for the front office - sales. The back office - finance - I really felt I was being pushed to get add-ons that I don't need. In the end, it felt a complete waste of time listening to her.
The other half star is that there isn't really anywhere to park your car here. I understand this is the city and parking is precious, I wish there was some way they can accommodate guests even if there were just a few spots.
The facility itself is super clean, noise level is acceptable, and they were very accommodating despite the pandemic.
"Charles and John were very knowledgable about the Tiguan..."
Charles and John were very knowledgable about the Tiguan and easy to approach. When it came to working out a deal they didn't beat around the bush which made the process quick and easy. Thanks for the service and making our first car purchase so easy!