John Grosso

## SCATHING REVIEW: Atlantic Hyundai Service Department - A Masterclass in Incompetence and Deception **STAY FAR AWAY.** My experience at Atlantic Hyundai’s service department wasn’t just bad—it was a c A Masterclass in Incompetence and Deception **STAY FAR AWAY.** My experience at Atlantic Hyundai’s service department wasn’t just bad—it was a cascading disaster of dishonesty, negligence, and outright contempt for customers. If you value your time, your vehicle, or your sanity, **RUN**. ### The Downward Spiral: 1. **Predatory Upselling:** Brought my top-tier Sonata in for a *simple software update*. Immediately, they tried hustling me for unnecessary new tires. Fine—annoying, but typical dealership behavior. Then came the first lie: "It’ll take 2 hours." 2. **3.5 Hours Later... Disaster:** Anthony (the face of this fiasco) emerges to announce they **bricked my car** during the update. It wouldn’t start. Their solution? A "rare" part was needed, with a **2-month backorder**. My premium sedan? Held hostage. Their "courtesy" loaner? A bare-bones Kona that felt like a golf cart. 3. **The Loaner Shakedown:** A month and a half into this nightmare, Anthony calls demanding the Kona back *immediately* because they "needed it for the sales floor." **Unbelievable.** They break my car, strand me for months, then try to leave me *completely* without transportation? I refused point-blank: "You get the Kona when I get MY Sonata back." 4. **The "Corporate Miracle":** After escalating to Hyundai Corporate and getting a case manager involved? **POOF!** Like magic, Anthony calls *the very next day*: "Good news! The part arrived and your car is fixed!" **LIES. ALL LIES.** There was no 2-month backorder. They sat on my car for weeks, only springing into action when corporate cracked the whip. This wasn’t service; it was **calculated negligence** until forced to act. ### Why They’re Unforgivable: * **They Created the Problem:** A routine software update **disabled my car**. Their incompetence started this. * **They Lied About Timelines:** The mythical "2-month part delay" evaporated under scrutiny. * **They Tried to Abandon Me:** Demanding the loaner back early showed zero regard for my needs. * **They Only Respond to Threats:** Accountability only exists here if you scream loud enough to corporate. * **They Treat Premium Customers Like Trash:** My high-end Sonata deserved better than being sidelined for a base Kona and bureaucratic limbo. ### The Verdict: Atlantic Hyundai’s service department is a toxic blend of ineptitude and deceit. They break cars, lie about repairs, abandon customers, and only fix problems when publicly shamed by their own corporate overlords. **They turned a 2-hour update into a 2-month ordeal and tried to make it MY problem.** **I AM DONE WITH HYUNDAI FOREVER.** And judging by the avalanche of 1-star reviews detailing similar nightmares? **I’m not alone.** Save yourself the rage and take your business literally anywhere else. Atlantic Hyundai Service doesn’t deserve your keys, your time, or your money. **Rating: 0/10** (If I could give negative stars, I would). More

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Stay far away from this dealership they are liars. I bought a Hyundai Tucson with 11,000 miles on it. I brought it in because the brake rotors were warped on warranty. All they would do was cut the ro I bought a Hyundai Tucson with 11,000 miles on it. I brought it in because the brake rotors were warped on warranty. All they would do was cut the rotors not even change the pads rotors. Nothing they cut the rotors for me. I drove it out of the dealership halfway home the car was still vibrating I called and they said that’s the best they can do for me took it to a real shop front rotors and pads needed to be changed the rear rotors Were still OK he said but they shouldn’t have cut them. They should’ve changed them. That’s an honest place and it cost me out of my pocket almost $400 which Hyundai should paying me back for. Also, there’s a technical service bulletin known as a TSB on these vehicles where your radar cameras come on, and they say they’re blocked this dealership tried to tell me my bumpers were changed because of an accident, which is totally false the bumper had a scratch and was repainted a scratch, and was never changed or removed from the vehicle which it should’ve been Painted properly but it was not removed. They wouldn’t fix it. They said it’s no longer under warranty. Well that’s funny because another Hyundai dealer told me to bring it in and they will take care of it for me. That’s the dealership I’ll be dealing with out, and Selden. This place has a reputation of ripping people off as well stay far away from this awful place , anything to do with the first name Atlantic run for your life More

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It’s been a great experience . . my center console clip broke from wear and tear of 14 years, and Ed ordered me a new one, and an additional one being the other clip is on the verge . my center console clip broke from wear and tear of 14 years, and Ed ordered me a new one, and an additional one being the other clip is on the verge of breaking as well .. he’s very attentive and conscientious.. I’ve already given his name to people as a referral More

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I have leased my past 2 Hyundai elantras through this dealership-when my lease is over I will do the same-My car was called in for a recall -and it took awhile for the part to come in(Not Hyunadai fault) dealership-when my lease is over I will do the same-My car was called in for a recall -and it took awhile for the part to come in(Not Hyunadai fault)but when it finally came in myhusband took the car and not only did I speak to Tim Turnball -he actually informed me that the car had another recall and they took care of it the same day- We have also had very good dealings with John Grasso-The person who serviced the car that day(not sure of his name-I think it was also another John) called me immediately when it was ready and they also cleaned the car for me-did great job More

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I bought my vehicle in on Aug 13 for an oil change and because the paint was peeling in numerous spots on the roof above the windshield. Mr. Grosso informed me that he and or his crew spotted additional s because the paint was peeling in numerous spots on the roof above the windshield. Mr. Grosso informed me that he and or his crew spotted additional spots on the hood. I asked if the extended bumper-to-bumper coverage I paid extra for covers this and was told paint is not covered. This made me totally unhappy with the Hyundai brand. It is a 2018 and shouldn't have this issue. However, he would let Hyundai know and said it would take 3 to 4 days for them to get back to him and he would let me know if they would help me. It has been 25 days with no response. Either I am forgotten by Atlantic Hyundai or corporate Hyundai didn't respond to Mr. Grosso. Meanwhile, the paint job has peeled even worse. More

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Service is the worst experience have to always bring car back for same problem or a new one, took 3 times to get proper wheel alignment. Put wrong tires on car too back for same problem or a new one, took 3 times to get proper wheel alignment. Put wrong tires on car too More

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The only Service Department I trust my car to! They are the BEST on Long Island! the BEST on Long Island! More

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I am completely satisfied with my Santa Fe that I bought over 2 years ago…. And have received excellent service on it since. over 2 years ago…. And have received excellent service on it since. More

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I purchased a new truck from this location that had defective paint after being told it was glue. The sales dept sucks, yet the service side was night and day. I purchased the same truck two weeks late defective paint after being told it was glue. The sales dept sucks, yet the service side was night and day. I purchased the same truck two weeks later from valley stream hyundai and the experience was night and day. Buyer beware. More

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I am very pleased with my experience at Atlantic Hyundai. I worked with Gary C. and Rich L. I wasn't expecting to get a new car when I went but they helped me find exactly what I wanted for the right price. I worked with Gary C. and Rich L. I wasn't expecting to get a new car when I went but they helped me find exactly what I wanted for the right price. The process was smooth and easy. I recommend Atlantic Hyundai for your next car! More

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