John Guido, Jr. | Page 40

It is extremely disappointing to go to a Ford dealership in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an a in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an appointment for a simple oil change and walked out with a bill that totaled $484.53. I was only in the Service Department from 9:31 am until 10:25 am, which my car was probably serviced for 30-40 minutes. This is stated on the invoice that I received. I was told that there were additional items that needed to be replaced and my car only has 47,000 miles on it. While I understand that normal maintenance is required the bill/breakdown made me feel like I was taken advantage of. I have heard stories of how women go in for car repairs and walk out with bills much higher than they should be. I am now one of those people and it is embarrassing. My oil change was a deal for $39.99, however the final total was $87.22. (Parts $37.27 and then Labor of $49.95). How is the labor more than the actual oil change? I have never seen an oil change that has separate charges for this. A regular oil change can range in cost from $39.99 to $50.00 and I spend $50 in labor? Then it was recommended that my cabin filter be replaced, which was $44.23 for parts and then $24.95 in labor. I was then recommended to get a transmission fluid exchange, which was a grand total of $287.12, which included Parts $87.17 and then Labor $199.95. I checked with Ford via their website and it is recommended that this is done around 100,000 miles, however my car is only at 48,000 miles. The only thing that made sense on the bill was the engine filter, which was $21.95, but no labor was charged, however this takes 1-2 minutes to replace. Again I understand that items need to be changed such as filters, however the labor costs are insane at this place. Out of the $484.53 bill $274.85 was labor costs, which included an oil change, transmission exchange, and replacing 2 filters? 54 minutes I was there? This 54 minutes includes checking in, taking the vehicle back, and then parking it out front. So the going rate for labor is $274.85 for maybe 35-40 minutes of work? I WAS ROBBED!!!!! FORD OF ARLINGTON HEIGHTS SHOULD BE ASHAMED!! So should the Service Advisor Victor Villanueva. RUN AWAY FROM THIS PLACE AS THEY WILL SCREW YOU OVER!!!!! I will also be following up with the BBB and FORD Corporate! I will also never buy from this dealership again and no longer purchase FORD Vehicles! More

Print

My experience at AH Ford was smooth and very enjoyable. I wasn't sure what vehicle to get and our salesman directed me to one I wasn't familiar with. His knowledge about it made my decision easy, from th I wasn't sure what vehicle to get and our salesman directed me to one I wasn't familiar with. His knowledge about it made my decision easy, from the test drive to signing the papers, was a smooth and fast process. The service department has been outstanding and will always be a customer at AH Ford. More

Print

Sales and service were very transparent on everything, especially pricing. Everyone was extremely knowledgeable about all model cars and services. I recommend this dealership to everyone! especially pricing. Everyone was extremely knowledgeable about all model cars and services. I recommend this dealership to everyone! More

Print

Ordered the Mach E from AH Ford. Very easy process. Car came in as scheduled. John was very easy to work with. Got us in and out quickly. Anthony showed us around the computer. It's very new to us so it wi came in as scheduled. John was very easy to work with. Got us in and out quickly. Anthony showed us around the computer. It's very new to us so it will take a little while to get used to it but it will be fun. More

Print

Elliott and all the staff at arlington heights ford were very helpful and knowledgeable. Elliott took care of everything. Great car buying experience! I will be referring friends and family very helpful and knowledgeable. Elliott took care of everything. Great car buying experience! I will be referring friends and family More

Print

I had the best car buying experience yet! Every step, John Jr., Steve, and Joe made Every step easy and safe in these difficult times. John Jr., Steve, and Joe made Every step easy and safe in these difficult times. More

Print

As always Arlington Heights Ford delivered. Elliott was knowledgeable and listened to all my needs and took the time to make sure I was happy with the deal. As a repeat customer I highly recommend coming t knowledgeable and listened to all my needs and took the time to make sure I was happy with the deal. As a repeat customer I highly recommend coming to AH Ford they treat you like family. Ask for Elliott! More

Print

Greatest customer service! Everyone was so helpful I couldn’t ask for a better car buying experience. The most honest dealership in the Chicago land area couldn’t ask for a better car buying experience. The most honest dealership in the Chicago land area More

Print

I am a repeat customer and have sent many people to this dealership! Best service dept by far, Steve Verhagen, and excellent customer service from Steve Ursin. dealership! Best service dept by far, Steve Verhagen, and excellent customer service from Steve Ursin. More

Print

The service we received at the dealership was superb! We couldn't believe we were working with such an exceptional dealership. The place was friendly, courteous, professional,& exceeded our expectation. Gre couldn't believe we were working with such an exceptional dealership. The place was friendly, courteous, professional,& exceeded our expectation. Great Job!! __P.S.price of vehicle was what we were looking for, Thanks😊,also the service dpt fixed our back lights with new lights,didn't expect that! More

Print