"As you may know this is the second Subaru we have..."
As you may know this is the second Subaru we have purchased
from Crews. We have been pleased with sales and service of the first one so we bought the second one.
Millet, Tracie and Josh were excellent on this latest purchase. So we are very please with sales and of
course Jason is great on service.
Our issue is with the “Love-Encore” brochure indicating the Star Delivery Specialist would be in touch
before, during, after delivery and after the first service appointment to discuss questions. Well no one
reached out before or during. We made the purchase on 1/14 and delivery 1/15. There was no contact
from Star Delivery before or during delivery and we were in the showroom for a long time
I reached out to the contact we were given on 1/27 for an appointment. He responded on 1/29 that he
was taking appointments for the week of 2/8. I responded on how about 11am on 2/8. There was no
response so I reached out again on 2/4 for a confirmation but never received any communication in return.
We are seniors so maybe the feeling is we can drop everything for Crews and we made other commitments
for today. We have other commitments and are now covered up for the next 3 weeks. Including a second
covid shot tomorrow and a business trip to Atlanta. By the way the Atlanta trip was a reason we wanted to
take advantage of the Star Delivery. I will try and get a response from Star Delivery when we return.
This whole situation has been a shock to us since we had so much confidence in Crews and Subaru.
We even recommended them to several neighbors who bought new vehicles from your dealership. I would
recommend you not make a service commitment if it can not be met.
"Best car purchase experience ever!"
We purchased our third Subaru from Crews in 2016. We ordered a Limited Outback to get the PZEV option. That experience was very good. This year we purchased an in stock Limited Forester; the experience was even better. The entire team made the best use of our time. We have had very good service with our Outback, and look forward to continuing to have the same high level of satisfaction with the dealership.
"Purchase new car"
This was my first time looking at Subaru vehicles. I was very pleased with the whole experience. I enjoy my new Forester. Dena was so kind, knowledgeable and great to work with.
Other Employees Tagged:
"2019 Forester Purchase"
Mike, Pam and John were a pleasure to deal with in regard to the purchase of my new Subaru Forester. I would highly recommend them.
"Always a joy..."
I've purchased three Subies from Crews Subaru and each time I'm made to feel part of a family. Most notably; Josh in Sales (and now in Finance), Miss Pam in Finance, Miss Linda in Internet Sales, Millet in Sales, Matt in Service (as well as Jason), and Shaun and Doug in Parts, and John (the Tech Guru, I call him) all have helped me assimilate the "Subie Culture". I believe anyone who visits will experience the same.
"EVERYONE I HAD TO DEAL WITH WERE VERY PROFESSIONAL"
NO ONE WITHHELD INFORMATION AND ALL WERE VERY HELPFUL WITH ALL QUESTIONS.
JOHN AND RHETT WERE SO HELPFUL IN HELPING US WITH THE SALE.
PAM GOT US THRU THE MONEY END AND WAS FORTHCOMING ABOUT EVERYTHING WE WANTED.
- Happy Customer
This was my first time buying a Subaru! I can only say great things about the dealership and Mike Maniscalchi. No pressure to buy anything and Mike was very knowledgeable about these cars. I love my new Subaru. It has so many safety features on it. Everyone in my family loved it and will probably also go there to buy one when its time to get a new car.
"Part of the family"
Subaru #2, process was easy going, everyone made us feel comfortable, no pressure, actually enjoyed the buying experience. Friendly and fun people to deal with.
"Friendly, informative and helpful "
Through every step of purchasing my new car each person I had contact with was so pleasant and easy to work with. I never felt rushed or that any question was too stupid... even if I asked the same thing more than once!
"A delightful experience"
The vehicle upgrade from the 2016 to the 2019 Subaru Legacy was the best thing that I have done. I notice that the Consumers Report Buyer Guide has it ranked top in its class for this year. Your staff handling the matter was top class in kindness and thorough in its explanation of how the new car operates. The only disturbance was that I thought the transition of monthly payments for the new car would be arranged as part of the closure of the operation. It was not that smooth. Again, Crews bent over backwards in seeing to it that I would have all questions answered regarding the operation of the car, even providing me with $50 worth of gas. Small things like installing a trunk mat were done without my asking. Your staff is the epitome of Southern Charm.