John Kaiser | Page 7

Employees are always responsive and helpful. Service issues explained and fixed in a timely fashion. I have been a Larson Ford customer for over 20 years and would recommend them to others. issues explained and fixed in a timely fashion. I have been a Larson Ford customer for over 20 years and would recommend them to others. More

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On time friendly fixed problem will go back for service .the service department was clean and waiting area was comfortable John Kaiser was efficient and helpful .the service department was clean and waiting area was comfortable John Kaiser was efficient and helpful More

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I found the sales person to be friendly and informative. I initially worked with the Service Dept when I purchased my Ford and found them to be helpful and efficient. However, the one time I dealt with the I initially worked with the Service Dept when I purchased my Ford and found them to be helpful and efficient. However, the one time I dealt with the Quick Lane people was terrible. I had such a bad experience with them that I went to the Service people (Mitch Sperling) who was extremely helpful. Since that time I only deal with the Service Dept (John Kaiser) when any service is needed. More

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A pleasant experience Brought my vehicle in for a few issues and through the tech checking found a few others. Everything went well this time. Only issue I have is it it th Brought my vehicle in for a few issues and through the tech checking found a few others. Everything went well this time. Only issue I have is it it the third time for the issue with the clutch (shuddering). More

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Recall service Excellent service from making an appointment to having car services. Having a car shuttle me back and for to my home was a tremendous helo. Excellent service from making an appointment to having car services. Having a car shuttle me back and for to my home was a tremendous helo. More

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Great service! Service was great. Had no problem setting up appointment for a time that was convenient for me. Waited for my vehicle and the service didn't take lo Service was great. Had no problem setting up appointment for a time that was convenient for me. Waited for my vehicle and the service didn't take long at all. More

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Bad transmission Ford Transit We sent our 2015 Ford Transit we bought new from Larson Ford in after it suddenly broke down on the parkway. The truck would not move at all. Larson F We sent our 2015 Ford Transit we bought new from Larson Ford in after it suddenly broke down on the parkway. The truck would not move at all. Larson Ford looked at the truck and determined the transmission was bad and the truck was 4 K miles out of warranty. They told us that Ford would pay $1,200 toward the replacement and the repairs would cost be $4600 out of pocket for us to pay. When they called to say the truck was ready the cost was $350 more then expected because they said the control arm bolts were seized and could not be disconnected so they cut them out. Overall we are very disappointed we had to pay the amount we did on a 3 year old truck barley out of warranty. More

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Not toally happen this time First I brought the vehicle in on Aug 24, Saturday. Scheduled maintenance was handled fine and an issue with the dash display screen was checked. I be First I brought the vehicle in on Aug 24, Saturday. Scheduled maintenance was handled fine and an issue with the dash display screen was checked. I believe the writer was John. I was informed a part need to be ordered to fix the display. On Aug 29, I got a call from Mike, who stated the part is in and wanted to schedule a service date, a service date was set for Sept 4, @9:00 am.. I advised I would need a loaner as it will take a few hours to repair. Mike said he would have to check on that and would get back to me if it was a problem. Not hearing from Mike, I arrived for my appt on Sept 4 @ 9:00. At the time Mitch and Dave were the only writer in the service area. Mitch, who I have dealt with before asked if he could help. Not knowing Mike's name at the time, I thought the name Dave. Dave looked it up in the computer and said it was Mike's repair order, he would get some one to help me. John came to his desk and looked into his computer without asking me any questions as to the nature of the service or even my name. He then informed me to have a seat in the waiting area it would only take a short time. I questioned him about that, as he told me on Aug 29th it would take a few hours. I questioned that and he said they just have to put a dye in the oil it shouldn't take long. I informed him I was there for an issue with my vehicle display. He finally asked my name and checked the computer and found my work order. He said he would check to locate the part. He came back and said the part is in and Quick Lane was waiting for me vehicle. I inquired about the loaner vehicle and he replied we didn't have a vehicle. I Stated I have an appointment in Manahawkin at 11. He asked if I wanted to reschedule. I said let me check my appointment if I can make it later. After changing my appointment I told John to complete the service. Not happy that a loaner vehicle wasn't available, when I specifically indicated I would need one when setting the appointment. I specifically canceled working this day and scheduled another appointment because I would be off that day. I get to dealership to found no vehicle available. Not happy I wasn't even asked my name or what the service was to be done. More

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The Best Servicing Dealer Around I have used Larson Ford for all my vehicles. Lincoln, F350,Jeep ,Suzuki.,VW Beatle,a couple of Ford Focus, 2 Mercury Sables. SO--you see, Larson is a I have used Larson Ford for all my vehicles. Lincoln, F350,Jeep ,Suzuki.,VW Beatle,a couple of Ford Focus, 2 Mercury Sables. SO--you see, Larson is and has been, capeable of servicing many models of Autos. Dave Pirk has been my service rep. for many years and with his expertise ,I am always confident about Larson taking care of my vehicles. Note: Mitch and John are also excellent service reps. More

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Love Love Love Larson Picked up my 4th leased vehicle from Larson today. Larson Ford is the best!!! I recommend iLarson Ford to everyone I know. I am a Larson Ford customer Picked up my 4th leased vehicle from Larson today. Larson Ford is the best!!! I recommend iLarson Ford to everyone I know. I am a Larson Ford customer for life. More

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