John Kelly

The service has been great over there at the express service lane! Thanks again everyone service lane! Thanks again everyone More

by KELLY.CHACON0419 Verified Customer Verified Customer

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Excellent services good communication fast response good customer service nicole was great and Brian was great too customer service nicole was great and Brian was great too More

by rvcava Verified Customer Verified Customer

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Mi auto estuvo casi dos semanas en su taller y no solucionaron nada , estoy descepcionado de sus mecánicos , lo único bueno fue la atención del señor John Kelly solucionaron nada , estoy descepcionado de sus mecánicos , lo único bueno fue la atención del señor John Kelly More

by FCOANTONIOSEPULVEDA Verified Customer Verified Customer

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I believe they’re doing a good job. I will continue to go to Hollywood Jeep My experience is wonderful. I will continue to go to Hollywood Jeep My experience is wonderful. More

by ji34340 Verified Customer Verified Customer

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This is the worst nightmare experience with a dealership I ever had in my forty years owning cars. I was definitely.sold a lemon. I don’t even know where to start and I have dealt with a lot of people at th I ever had in my forty years owning cars. I was definitely.sold a lemon. I don’t even know where to start and I have dealt with a lot of people at that dealership that are so incompetent, unprofessional and uncaring. I have only had problems with my car. The engine had to be replaced at 12,000 miles!! Stacey Ann Also told me I had to replace my brake pads and rotors because they were rusty at 12,000 miles!! I also just had the steering gear rack and pinion replaced at 13,000 miles!! and now again, one day later my car is making another horrible worse than before sound when I drive it!! I feel so unsafe driving it as every time a problem gets fixed another comes out as I I drive out of your dealership!! I feel that the fact I am an older woman on my own does not help the situation. My English is not so perfect and I am not as strong as if I had been a man. Because of John’s incompetence, I had to wait an unnecessary four hours for an oil change and a tire rotation, all because even though I had told him that I was still entitled to one free oil change, and one free rotation before my membership expired, he did not believe me. The next day, when he realized he was wrong, the only thing that came out of his mouth was “you’re right” not even apologizing to me. I had another encounter with Carlos, the service manager, where I explained to him that I had paid for a tire patch on one of my tires that kept deflating. After that patching had been done, that same tire deflated again, one month later!!!. I took it to a garage closer to me to have it checked. The mechanic took me in the back and showed me that that tire had never had a patch done!!?? I had to pay again for a tire patch.!! The least I expected was a refund for that expense. But Carlos told me I was lucky to get a credit on the future service for the amount of the patch I had done at the other location(which happen to be a lot cheaper than your fee for a tire patch ).On that last oil change and rotation, Eddie had left two untightened screws under my car that Carlos told him to replace!! He also rotated one side of my tires and left the other one undone, thinking I had not noticed that he hadn’t done the other side!!!. He simply told me he had forgotten and was sorry about that!!! When I made my first review, it did not specify who the review was for. It ended up that it was under Jordan‘s name. When I met Jordan.(because I did not want to deal with Stacey Ann as she had failed to identify the real problem of the sound my car was making and pressured me into changing my brakes and rotor pads for $2000 while the real problem was the steering gear rack and pinion), he seemed to be the only one genuinely concerned about me and my car. Unfortunately, my bad review affected his record, and after that I felt I had lost the only one who wanted to help. More

by VALERIEGANIN Verified Customer Verified Customer

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Leo and his team handled everything with care from parts to updates. Also handling the insurance which gave me a peace of mind. They took very good care of my vehicle. I was pleased upon picking up my vehic to updates. Also handling the insurance which gave me a peace of mind. They took very good care of my vehicle. I was pleased upon picking up my vehicle. More

by Scorpiomiafl3010 Verified Customer Verified Customer

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Dealership was always communicating with me about my car’s status.John was polite and professional. car’s status.John was polite and professional. More

by duga2 Verified Customer Verified Customer

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Great service my car went right in and done in less then 4 days highly recommend 4 days highly recommend More

by agavlaev Verified Customer Verified Customer

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For the first time, it was a very bad experience. You go to change your oil and filter and they only change the oil and not the oil filter. You practically feel cheated by a dealer. You go to change your oil and filter and they only change the oil and not the oil filter. You practically feel cheated by a dealer. More

by PEDRO66GS Verified Customer Verified Customer

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Excelente servicio y atención del señor Kelly Jhohn. Me atendió profesionalmente y siempre estuvo pendiente de todo el proceso. Cordial y amable. Me atendió profesionalmente y siempre estuvo pendiente de todo el proceso. Cordial y amable. More

by limerody7 Verified Customer Verified Customer

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