John Kim | Page 13

They're all great can't go wrong with any one of them. Management is very active and takes care of the customers with the best service and attention! Management is very active and takes care of the customers with the best service and attention! More

by BJNU5BYYCA Verified Customer Verified Customer

Print

Really great. Easy, fast, straight to the point. That’s honestly the best way for business. I love the I got the chance to take pictures with my new car and bow! honestly the best way for business. I love the I got the chance to take pictures with my new car and bow! More

by CAMEILEMOTU Verified Customer Verified Customer

Print

Go to any Lexus dealership, and you will find excellent locations, beautiful showrooms, luxurious amenities, and of course the shiny cars. Take away the common dementors, and ask yourself what makes each d locations, beautiful showrooms, luxurious amenities, and of course the shiny cars. Take away the common dementors, and ask yourself what makes each dealership different from the other? If you said it is the people, then you are absolutely right. I was at Jim Falk Lexus of Beverly Hills last weekend. My son's very first car. Usually, kids do not like to drive their parents' brands, and I have been driving Lexus for over two decades; naturally, I was very enthusiastic. As we walked into the dealership, we were greeted with a warm smile from the receptionist; she actually stood up and welcomed us using a generous hand gesture like you would do receiving a guest in your home. Pierre, our associate, was equally friendly. The General Sales Manager, John Kim, greeted us and personally assured us a superior buying experience, and he truly lived up to it. The Pre-owned manager, Freddy Hall, was surprisingly friend, not to mention the finance manager; they were all great. So, what makes Beverly Hills Lexus a fantastic place to shop? It begins with their Group Vice President Ryan Gallante's ability to put together a team of amazing people. And having them execute an unparallel customer service philosophy that he holds. His team implements that philosophy with grace, and it is evident by the aura of the festive atmosphere that you feel at that dealership. These people are the real STAR of this dealership. More

by EISLAM Verified Customer Verified Customer

Print

Andria was honest and professional. She answered all my questions and was very knowledgeable about the car. I’m happy with my purchase. Will definitely buy another car here. questions and was very knowledgeable about the car. I’m happy with my purchase. Will definitely buy another car here. More

by A-LAY Verified Customer Verified Customer

Print

It was a pleasure to work with Canaan on the sale of our IS 350. He was very helpful in showing us the features of the car. Although they didn't have the color in stock that we were looking for they were IS 350. He was very helpful in showing us the features of the car. Although they didn't have the color in stock that we were looking for they were able to source it from another dealer within 24 hours. More

by COACHMESLER Verified Customer Verified Customer

Print

Really unfortunate experience. It took hours to return a lease and the sales rep was extremely high pressure and made deceptive claims. Kept confusing net with gross payments, was untrustworthy. Every tim lease and the sales rep was extremely high pressure and made deceptive claims. Kept confusing net with gross payments, was untrustworthy. Every time I walked away he lowered the price by $1000! He kept saying he couldn’t lower the price and then he did. I had used this dealership before because of their low pressure style. Never again! I also won’t recommend them if anyone ever asks. By far the worst car buying experience I have had in 30+ years of buying cars. More

by DEB1267 Verified Customer Verified Customer

Print

Sales department is great Thank you so much Andria you are a great sales lady I do have 1 problem and thats the service department .They are very courteous and professional .I have problem with their outs are a great sales lady I do have 1 problem and thats the service department .They are very courteous and professional .I have problem with their outside upholstery shop very shabby work. Joe in service department is doing a great job to resolving my issue .I feel the upholstery shop should treat Jim Falk Lexus as a 5 star dealership as they deserve they should not provide substandard work to Jim Falk Lexus .You really got a black-eye on this one. Renard Smith More

by RPVRAY Verified Customer Verified Customer

Print

Wish I didnt have the experience that I did. I felt seriously mislead. If you've never had an experience leasing get every arrangement in writing before you leave. Staff more focused on bonuses than m seriously mislead. If you've never had an experience leasing get every arrangement in writing before you leave. Staff more focused on bonuses than making sure theres clarity with customers. More

by GOGETEMIVY Verified Customer Verified Customer

Print

I am very happy with Ali Moallem for the service I had my car next day very clean and beautiful car my next car will be from Beverly Hills car next day very clean and beautiful car my next car will be from Beverly Hills More

by NASRIN_ZAVOSH Verified Customer Verified Customer

Print

Andria was awesome! Too bad the finance department was terrible. When car was delivered to me, they insisted that I esign a document that they didn’t show me. terrible. When car was delivered to me, they insisted that I esign a document that they didn’t show me. More

by JOYCEFITCH Verified Customer Verified Customer

Print